The Ideal Move

We moved from Albany, NY to Indian Rocks Beach, FL. I was very nervous after reading so many horrible reviews of movers of all sorts, all over the country. We were originally going to use Pods, but after reading that the units aren’t even weather sealed, we abandoned that idea. So on to moving companies. Yikes! So many bad experiences. We chose two companies and had their estimators visit the house. We chose Ideal, who was actually quite a bit higher in price, because of the immediate sense of professionalism from Tom who gave us the estimate and lots of other great info on moving since he’s been in the business for many years. The day of the move, they were on time, did amazing work, and were friendly and careful. One of the company owners, Todd, worked along with the heavy lifters, and explained everything along the way. The Allied truck arrived the day they said it would and the driver and helper were friendly, efficient and patient, as I decided which items needed to go into the storage unit and which we wanted to take in our SUV since our house wasn’t yet ready. Out of the thousands of items we packed and they moved, we had only one glass frame broke (probably I didn’t pack it well enough) and a few things were scratched (but not terribly). We are right now using Ideal again for a small amount of stuff we left behind but decided to move since they are so reasonable and dependable. Don’t go with anyone else if you are in the service area of The Ideal Move!

Great movers… from the start to the end. No surprises at the end. The price charged after the move was actually less than the quote provided. The movers, Rock, John, and Joel took special care of every box, every piece of furniture, every garden tool like they were their own possessions. Rock packed our storage unit so precisely that all items fit perfect. Great team. This is my second move by the Ideal Move this year. I will use them again in March 2015 to move into my new house. Thanks guys. (You rock Rock).

I have to put one star in order to be able to post this review
They do not deserve one star.
This move has undoubtedly been one of the most stressful moves of my life
I have moved dozens of times having been an Air Force brat and then living all over the world in my lifetime and I’ve never ever experienced such incompetence and actual meanness for no reason.
So far after a dozen phone calls… as they do not return your calls, they still have not been able to track my furniture.
It has been 22 days since they picked up my things and they haven’t been able to deliver my furniture or even tell me where it is.
They only say «maybe it’ll be here in a few more days».
I fear for the condition it will be in if and when it arrives.

We were overall quite pleased with The Ideal Move. They showed up on time and were very professional and courteous. We didn’t have a visual estimate done beforehand, so it was a nice surprise when the move took a lot less time that we were initially told. It was impressive watching them work, particularly the more experienced apparent leader of the group, who was not only speedy but very careful with our things. They were particular about using furniture pads and packing everything securely on the truck. The movers were also were very careful and skilled in maneuvering through narrow halls and doorways. We had a few items that weren’t wrapped or packed (such as lamps), and they explained their willingness to take them but were upfront about the policy they couldn’t be held responsible if the items were damaged. We took the risk and they arrived perfectly intact. We did find dings in two pieces of furniture that seemed to occur en route, but nothing significant or enough to affect functionality, and nothing that couldn’t be fixed with minor efforts. I would use their services again and felt it was well worth the cost to save the headache of moving ourselves.

Our move was not a good experience. We paid them to pack the pictures on the wall because we wanted to make sure they survived the trip. This did not work out as they broke 3. They also lost parts to the humidifier on the baby grand piano. As we had a $ 500 deductible, we were out these items.
The delivery then arrived 10 days late. Make sure you save all your receipts and get a delay form from them and understand that you will not receive $ 125 a day. You can only claim items that you need to live in the interim. This was not made clear to us.

It’s so hard to find good movers and I really lucked out when I chose the Ideal Move in the spring of 2011. They sent two guys out on a rainy, cold morning — and even with the hour drive from Queensbury to Albany, they were done by the early afternoon. We bought the guys lunch and enjoyed talking with them. They were very efficient and helpful. It couldn’t have gone more smoothly. I thought their pricing was very fair and reasonable. If I ever have to move again, these are the guys I’m calling.

Great movers. I would use them again in a heartbeat.
Needed to move. Sales rep came over to the house, scoped it out, gave us a quote. We set up an appointment. The truck and movers showed up on time. Worked hard. Got the job done in the estimated time.
Nothing of consequence was damaged. They were careful, efficient, professional and all around nice guys.
So, why not give them the extra star? I’ve got one 5* moving company, and they are in the Bay Area. Sorry, The Ideal Move, in my heart, there can be only one.
If, god forbid, I have to move again locally in the Capital District, The Ideal Move will be who I call first.