New York State Department of Labor

If I could give minus zero stars I would. I have never been so frustrated in my entire life. Is this really a NYS agency I have called for 3 weeks 10to15 times a day and still can not get a human to speak to verbally. All I get is some recording that is usless to me
I have never dealt with anything like this in my life. I honestly don’t know what to do at this point. I even called unemployment collections and they gave me the directors office number when I called I tried to explain my situation but I am assuming the bitch who picked up the phone was his secretary. She was rude, nasty, kept interrupting me and asked where I got this number and I told her she told me never to call this number ever again. I am dumbfounded how these people have their jobs is it because there race? These people who run unemployment are the dumbest fuckers I have ever dealt with and after reading blogs and other reviews that has been done about this. I will email every news paper that I could about this and I actually know alot of people who are writers for various news papers in NYC. Where did they hire their staff from a homeless shelter. I think a second of third grader would do a better job. Now it forces me to pick at least one star to post this what a joke.

1 star is hardly even earned from this ridiculous system. Getting in contact with a live human is close to impossible. I dont know how I’ve even gotten lucky to get in contact twice which then I was insulted and interrogated about something that was none of her business. After calling a bazillion times, the prompts begin to change and less prompts are available before it hangs up on you and says «there are no other services available at this time. good bye». It is the most frustrating thing in the world right now i want to rip my hair out of my damn scalp. I have had benefits withheld for over a month now and even though i sent in all the documents asked of me, I get the feeling that they are intentionally avoiding giving me the retropay promised. I dont think the dept of labor cares much about the unemployed newyorkers because it is run by idiots and an idiot system

I’d give them a a negative 5 stars if I could. You simply can’t have high call volumes every moment of every day and think that is acceptable. I called three times yesterday and got the same message about high call volumes before being disconnected. Also got the same message again this morning. I emailed them on ²⁄₈ and still am awaiting a response. And the biggest kicker is each call takes over 6 minutes of VRU prompts before you are told about the high call volumes and are disconnected.

I am SO excited to be able to leave a review for a system created by cruel people who have no intention of allowing a person to speak with a human being.
For the love of god– please tell me how creating a system where since all current operators are busy with other people– so you can schedule a later time for a call back– sounds good… EXCEPT– you have to enter a time and that time is NEVER available. You get ONE more chance to enter another time and shockingly that time is unavailable as wel. And then… the system tells you you’ve reached the maximum times allotted (which apparently is two) and then it says goodbye and hangs up on you…
I don’t think I’ve ever bee as frustrated in my entire life

Ahh… The New York State Department of Labor, what more is there to say?
All claims are filed and reported directly to this Albany, NY office. Any questions or issues with individual claims or stoppage of claims are to be addressed to a NYS Department of Labor Investigator. The auto teleprompter is an endless loop after responding to a series of pressing «1» or «2» for nearly five minutes before actually speaking to a human being about your case. The good thing is the call back feature which enables candidates to speak to a claims representative without being on eternal hold. New claim submissions take two weeks pending investigation with a former employer before benefits are released.
«Unemployment Rate Edges Up _​_​%» — the Labor Department announced… sounds familiar? I’m no stranger to be on this Unemployment Line.