Netrition

Netrition is one of the best companies I’ve ever had a good experience with online. One of my products came damaged in the mail due to the cold and it was glass (Walden Farms Strawberry syrup) I took a pic of it and sent them an email, it took them less than a day to replace my order once I sent them the pic and email. I’m truly happy with this company’s customer service and lighting speed resolve. I recommend this company if you want to order nutritional products online. I will continue to order stuff from them.

Products are great. Good price. Shipped right away. Ordering is clumsy.

Very disappointed in the customer service. Received the wrong item from what I ordered and when I called spoke to one person then another both rude and refused to do anything. They indicated it was my fault and I must have ordered the wrong thing. I will not be ordering from them again. No offering whatsoever to rectify the situation. To bad

Agree with GJ 100%. His summary of Netrition itself and the message board it claims it doesn’t control are spot-​on. Avoid.

It’s crazy how fast they ship the orders. I will purchase something in the morning and by the end of the day I’ve been notified that it has shipped. Very professional and they package things correctly to avoid damage. I order all my low carb stuff from their website, including bread and they always package the bread in a separate box so it won’t get smashed. If you are looking for hard to find low carb items, this store usually has them.

I have been using netrition for years (10 plus I guess) and never, ever had a problem. Shipping is cheap and the box usually arrives in two business days, maybe three at the very latest. Everything arrives properly packed and in good condition. I order low carb items. Much cheaper than the store (if you can even find these products). I always order my staples (thick it up, atkins, eden black soy beans, instant mashers, breadcrumbs, soy/​flaxseed chips, crackers) but always end up ordering fun things like bread mixes, cookies, etc. When I get the box, it’s almost like Christmas. Thanks, Netrition.

This site has been very reliable and they have good prices. No, they don’t ship in two days for free like another company, but their prices are less as well. They use a flat shipping rate which is very reasonable, especially when you consider that most of their products can be rather heavy. I haven’t used their board, but all I can say is always be aware of those no matter who is running them. I think they have an excellent selection, and good prices. What more can you want?

Sent the wrong item and wants me to pay for return shipping. They claim that my order was entered incorrectly. I know exactly what I ordered. Very disappointed.

is one of my favorite websites. I live in MA and anything I order comes overnight — no joke. I usually buy low carb products and the tortillas I just bought came fresh and soft. I don’t hesitate to buy anything from them.
–PS– The poor review here seems suspicious to me…

I am SO happy to have found Netrition! After the whole «low carb» diet fad passed (as all diets do eventually) I found it extremely difficult to find any stores who sell low-​carb foods. However, I will be a low-​carb eater for life because carbs cause me to gain weight and feel sick. I originally ordered from Netrition to purchase Special K’s High Protein cereal, but quickly found that they offer hundreds of other low-​carb foods that you can’t find in supermarkets. I’ve ordered twice, and each time the shipping has been very fast, and very cheap too. I’m not sure what this other reviewer is talking about — the box took about 5 days to arrive, which seems pretty quick to me.
I haven’t participated in any of their online blogs or Q/​A forums, so I don’t know whether or not they have issues with people posting comments on products they don’t sell. Doesn’t really matter to me, as I will continue to shop with them because they have a great variety compared to other websites I have used. I’m super happy with their selections and shipping costs. They get an A+++ from me!

This review is for
as well as the low carb board they operate, moderate and run (Low Carb Friends).
In 2– words… Stay Away!
Some of the prices at
are OK and competitive with other low carb stores (such as Viva low Carb — who rocks!) but the shipping is slow-​slow-​SLOW on
! I no longer shop here and I’ll tell you why. I would place my order. Two days later, I would then receive an e-​mail that my order was «fulfilled». That day or the day after (3 days now) it would finally ship. After that, it would be 7 to 9 days before we actually received the box of low carb food — with many items broken and tossed about during the shipping process!
Low Carb Friends is an Internet Board what you don’t know at first, is that they are supported and controlled by
. LCF claims to be a «community» for those who prefer a low carb lifestyle. It is a user-​board where one can post and review recipes, comments, etc.
What one quickly learns is that «community» members are discouraged from discussing products which
does not sell! I actually learned this the hard way by asking about a low carb bread which their store didn’t sell (and let’s face it, most LC users WANT information on low carb bread, right?). Well, it would have been just fine if
SOLD the bread, but because they didn’t, my hands were spanked and my posts were deleted without explanation. This has happened to many, many others as well.
When
and Low Carb Friends was confronted with this by me, (How come you will not allow me to discuss or post information about other Low Carb products… I thought this was a «community»?) I was again spanked and told, «Well of course you cannot discuss products which we don’t sell… that would be the case with any store or board.» Huh?
Again, Low Carb Friends is connected to the Internet shopping store,
.
Low Carb Friends has several board moderators. The concern of the board moderators is more like parental control than it is, «community».
I know if many, many former and some current LCF members who honestly cannot tolerate the nit-​picking, controlling and policing manner of the moderators. For example, hands are slapped and posts are commonly deleted if a low carb member posts a product review and a link or picture of a low carb product which their Internet store
does not sell.
Moderators randomly lie, delete posts and cover it up.
I wrote a letter to the CEO expressing my dissatisfaction along with copies of unprofessional e-​mails one of the moderators sent, and the CEO needed to «investigate». After close to 2-​months, it wasn’t worth my time any longer.
The forum of users is wonderful. Many of the LCF posters have a wealth of information in eating and preparing low carb meals. The over-​zealous moderators really bring havoc though and discourage many posters — and many have left because of them.
Of course when complaints are made, the old excuse is always given, «We HAVE to have rules that are ENFORCED.»
Yes, but such a big difference between leading by example, being gracious and caring, and treating long-​standing board members as though they are in Communist China.
My advice: Find another support board and definitely, a better, more cost-​efficient and friendlier Internet store than
. They’re out there!
Good luck–