Liberteks

I dropped my cell phone on bathroom tile and guess what, the screen smashed like a spider web. After doing some research on screen replacement, I stumbled upon Liberteks. I emailed them my phone model, what happened, and they got right back to me in the morning with a more than reasonably cheap price (I think it was about $ 30 after part costs). They ordered a replacement screen, and in a couple days I was able to drop my phone off for about an hour while it was repaired. Took it home and found that the part sent was faulty due to light coming out of the edge of the screen. I emailed Liberteks, and they immediately ordered a replacement. Two days later they had replaced my screen and I was a happy customer. Good job guys!

They went to bat for me when my phone’s replacement glass cracked very soon after it was repaired, and agreed to replace again at no labor cost as a courtesy.
The wait for parts seemed a little long, but the phone tech did the job in a 1 hour wait.
The 1^st time the glass was replaced, the tech did not test the back button properly, requiring me to bring the phone back twice more (once to put my original cracked glass back on, and again over a week later when the 2^nd replacement came in).
They are courteous. Pricing seemed fair for labor, parts were expensive. I would have paid Samsung 200 dollars; I paid Liberteks 225 dollars. But I got to keep my phone in the meantime.
They will not reply email glass only, they feel they must replace glass and lcd as a unit. That is to their convenience and they feel, for the protection of the customer. But I feel it is incredibly wasteful, and some credit should be given for the still-​good lcd screen.

Honest business. I walked in a few days ago to get a replacement charger for my laptop. They did not have it in stock, so they were going to try and special order it for me and give me a replacement. After a dedicated ten minutes of searching, the man told me they could special order it for 50 dollars OR I could go to the manufacturers website and get it for half cost! These guys gave me a cheaper alternative and for that I find this business to be on the reputable side

January 2014.
My experience with Liberteks wasn’t great. I brought a laptop in for diagnostic testing and it took them a long time to tell me they couldn’t find the issue (2+ weeks). The fact that they couldn’t find the issue was fine. The thing that annoyed me most was that I was the one who was always calling to check on the progress, and they didn’t call back when they said they would.
I will not return.
October 2014.
This is in reply to Larry’s ⁸⁄₃₀ response to my initial January review.
Larry,
Thanks for the reply. That it took 9 months is a testament to the customer service one should expect from Liberteks.
As you can see from my initial review, which in retrospect, was pretty tame, my chief complaint was with the fact that your staff was unresponsive. While I understand that technicians are busy performing repairs, returning a customer’s call is basic customer service. Bad customer service in the name of good technical service is still bad customer service. As the shop owner, you have the power to expect and insist more from your staff. Make it a policy that customers get their calls returned. It’s not hard and it will likely make your customers feel better about all the money they are leaving at your establishment.
Unfortunately, there’s more.
While «pushing yourselves» and «meticulously diagnosing the machine,» your staff found nothing wrong. Would that be classified as the «exact cause of the problem?» The tech suggested I permit Liberteks to reformat the drive, install windows again and restore data on my PC. For an additional $ 250. This is after I’d already paid the $ 125 diagnostic fee. $ 375! I declined this offer.
Check disk later found a number of bad sectors, and further testing revealed I had a bad hard drive, which your techs, with advanced diagnostic tools I don’t have access to, and in the feverish application of their expert diagnostic skills (your story, not mine), did not find. Their solution would’ve resulted in added frustration, possibly the loss of data, and me throwing even more money away, because the drive would’ve still failed.
So, while I appreciate the fact you want to spin this Unilocal in a way that makes it sound like your staff are working so fastidiously that they can’t possibly return a call, I think we both know that’s just not true (and a bad business practice, to boot!) I would’ve felt better had you just said, «Sorry. We will try harder.» Instead, you defend and take no accountability. Not only should you reevaluate how your staff conducts your business, it would probably be a good idea to reconsider how you approach replying to customer reviews and complaints.
I have adjusted my rating from 2 stars to 1 star, based primarily on the suggestion that I pay an additional $ 250 for a service that would have definitely failed.

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