Lancaster Parking Garage

I recently rented a space in this facility as a birthday gift for my wife. They gave me a key fob to operate the door. However, when I drove up to the (unmanned) garage the next afternoon to surprise her with the gift, the door would not open. Needless to say, I was mortified. I e-​mailed the facility manager and called the numbers I had been given. When I finally reached them, I was told I had not been there at the appropriate time (my rental was for nights and weekends only), so a few hours later I returned at the appropriate time, and again no entry. I tried repeatedly for the next hour, nothing. More calls and e-​mails. The next day I got a call back and was told, the «modem would need to reset». A few hours passed and I got a call saying it should now work. Once again, it did not open. More calls, e-​mails, and I was told by the manager, that she would call the boss. That was Saturday. I waited all day Sunday, no response or call back. Then, Monday morning at 9:30 I called back and left a message. No response. Finally, about 11:30 I got in the car, drove the key fob back to the rental office, and returned home to stop payment on my check.
I would not recommend this business based upon my experience. Off street parking is mostly about the security and convenience of having a parking spot when you need it. If the door won’t open, what good is it?