Crowne Plaza

2 Stars only because the staff was very friendly.
I’m very confused by this hotel. They say it is a Crowne Plaza, then a van picks you up that says Hotel Albany. When you get into the van the paperwork has Hilton Albany all over it. No matter what name they give it, the place sucks. It is dirty, ugly, moldy, and smelly.
From my experience when a Crowne Plaza leaves, something is going really bad. My room was downright filthy. See attached photos. The comforter had stains, rust all over the shower, and carpet ripped everywhere. I was actually embarrassed to tell people I was sentenced there for a night.
Tons of bars in the area. Have fun and stay clean.

I had a very good experience here. The room was nice and the free shuttle to the pump station was great. Great location near the Ny state museum.

I was extremely disappointed in this hotel. I work in the aviation business and stay in a hotel 4 nights a week. When we first walked into the hotel and were waiting a full 10 min on the elevators some guests walked past us and told us we should be lucky that the elevators even work today. We were staying on the sixth floor and would have had to lug all of our things up six flights! Once I got into my room the a/​c was set for 55 degrees! I turned it off but was still freezing all night long. The bed was hard as a rock! I would have been just as comfortable sleeping on the floor. It was Saturday night so people were out hopping from place to place. I could hear the people on the street until the wee hours of the night. On top of that my room was 608 which is right next to the house keeping closet so once the noise from outside stopped the house keeping chores began and they were in and out of that room from 5am on. I am a hard sleeper, especially after a long day of work so for this noise to bother me was something. I would never stay there if it was my choice. Very uncomfortable!

We booked our room last minute so we were pleased that we got a room at the Crowne Plaza for a good price.
When we arrived, it was really late, ~2am, so I was thinking we were going to get a room by the elevator and ice machine with a broken AC but the guy at the counter put us on the club level in a corner room.
We parked at the garage next to the hotel, self parking is $ 10.95/day, not bad, and made our way to our room. The hotel bar/​restaurant was just closing down so the elevators were working overtime but no big deal.
Our room was nicely appointed, what you would expect in a 3* hotel. King size bed, mini fridge, coffee maker, flat screen TV, desk and chair and easy chair. The room looked like it could use and update because it looked a little worn in places and just a bit untidy, not dirty, just not quite put together. For instance, the desk was crooked, the bedside table was also moved and the power strip was showing. I hope it doesn’t sound nit picky, but it just seemed kind of lightly ransacked and not well put together like you would expect a hotel room to be. Also, the wall paper in the bathroom was peeling and the tub was really slow to drain. To be blunt, the place could use a makeover, or atleast a quick once over to tighten up some of the cosmetic details.
All in all, it was a quiet and comfortable room and the hotel was perfectly situated. we were able to go out and grab a quick beer before the bars shut down, which were all within 2 — 3 blocks of the hotel.
If you planning to visit Albany, the Crowne Plaza is a decent hotel for the price.

The line to check in was just insane. They lost our reservations. The room itself was missing the basics … like a floor mat in the bathroom, a shower head over 5 feet, a remote that actually worked (or a channel index for that matter), or a safe to lock our valuables in. Make sure you don’t leave a tip on room service… gratuity is included. Our waiter didn’t tell us. The only saving grace is that there is a bar here, and even that is disastrously overpriced.

The location was great, the staff was professional, but the room was just adequate. As a platinum Priority Club member, I was not upgraded because the club floors were closed. They gave me the usual drink coupon and a $ 10 off restaurant discount for not having access to the lounge for breakfast. At the end, I paid about $ 10 bucks for my breakfast (including tip). Not too bad of an experience but this it is definitely not your Ritz or Four Season either.

Be sure to try the sweet potato fries.

The Good: Excellent location to government buildings and central Albany. Easy on/​easy off from the highway. Hotel shuttle will take you anywhere you’d like to go (within reason, of course). The staff was friendly, too. The water pressure was good and the bath tub drained but see ugly, below.
The Bad: The rooms are clean and fairly comfortable but beat up; could use some freshening. I’m picky with my pillows… these were mediocre.
The Ugly: The hot water is SCALDING to the point, in my opinion, of being dangerous. Someone could get seriously burned with this stuff. The shower temp was very difficult to control; the handle had a nano sized spot where the temp was just right.

Yeah… NO!!!
I stayed at the Crowne Plaza for 2 nights because I was taking the bar exam down the street.
The room smelled like mold and I woke up the next morning with a stuffy nose. There was no room service menu when I got to my room so I went to the front desk, they did not have any so they told me to go to the restaurant and ask for one. The restaurant told me that they did not have one either. When I called room service they said it should be in my room to look in the folder… do they not want me to order room service? Because that’s okay, just tell me I can handle it!
For the amount I paid, the service was horrible. I mean everyone was passing the buck instead of resolving issues.
I was excited about their sleep advantage package which was a sleep cd, ear plugs, and a sleep mask (as advertised on their webstite) but when I got there they said it was discontinued. I think they should update their site to reflect this change.
The rooms were clean but dated. If it were not for the location of the hotel, I would have picked another hotel to stay.

It was under construction when I stayed. Priceline yielded an unbelievably low price. The location was good. Clean, but old.
For the price, a four!

So I stay in hotels at least 3 times a week for work, all over the country. This is one of my all time favs! Huge rooms with great comfy beds to get your sleep on! Thank God they have working alarm clocks! After a nice long nap I went down to the bar, and within seconds of sitting down someone was over bringing me and the boyfriend water, and menus. While deciding what we wanted, appetizers of red snapper with black rice and other fancy stuff magically appeared. We were informed that Tuesday nite is chefs nite and the appetizer of his choice is free! Yummy! We started chatting with some of the employees and they provided us drinks on the house. The food was awesome, the people were really friendly and everything was clean and nice. Overall not a bad nite! (The reason there is only 4 stars is because it is on the pricey side — but fortunately work pays for my stay!)

Crowne Plaza is my favorite hotel chain soley because of the trippy «sleep sounds» cd they leave on your pillow. A «Sleepologist» coaxes you through deep body relaxation techniques
The downtown Albany Crowne Plaza is definitely my favorite of all. Your choice is the amazing view of the Riverwalk off Broadway or the amazing view of the capitol building. Easy parking. Easy walk to everything. The bar Kelsey’s plays good music and have decent food and a great beer selection.
It was an interesting crowd this weekend because there was Trey’s solo show at the Palace and a Jr. High cheerleading convention in town. So there was a nice mix of partying phishheads and 12-​year-​olds with pompoms in minivans. Lucky they stayed out of Kelsey’s pre-​show so we didn’t have to censor any activities so we didn’t have to feel responsible for wrecking Albany’s cheer-​y youth.
I highly recommend this Crowne Plaza whether or not you are with a group of 40 of your friends.

I’ve stayed at the Crowne Plaza twice because of an event there over New Year’s weekend, and I don’t ever want to go back.
The primary reason is the hotel pub, Kelsey’s, which has mediocre food and horrible service. Our large group did not get served for nearly two hours with no explanation or apology. When the food arrived, nearly every order was wrong. After complaining to the manager we got a 15 percent discount on our bill, and they acted like that was a big favor.
The rooms would be okay, not nice but passable, if it weren’t for the streaks of blood on the bathroom door when we checked in.
Finally, this may be unfair to the hotel, but the neighborhood is so dead during the times I’ve been there that we could find no place to eat within walking distance except the aforementioned Kelsey’s and a gross Chinese place across the street. I realize most people with any sense flee Albany for the holidays rather than go there, but the lack of any open businesses is depressing and inconvenient.

Beautiful building, great location, friendly staff, and I have had some very memorable times here! No complaints here. The lobby and rooms are super pretty, so go treat yourself if you are staying in this otherwise dreary region.

My senior prom was held here several years ago. I’d gone with my female best friend, after deciding only as that last minute that we were going. We decorated her car for the ride there. Prom itself was very lame of course, but this place was really nice.
There was a big grand piano in the hall that I posed for pictures on, and much of the place smelled like chlorine from the pool. I kept envisioning scenes straight out of «It’s a Wonderful Life,» but sadly, the dance floor did not open up to the pool below.
The best part of the whole experience though was the party going on in the next room, where there was a band playing disco hits and a bunch of drunk middle-​agers. They invited us in, and that’s when the real fun started… until one of the chaperones pulled us out. I was only drinking ginger ale (no, really,) but I guess I was dancing a bit too flamboyantly. High school was such a killjoy, but the Crowne Plaza was not.
Since then, I’ve attended a couple of conferences here and drank at the bar twice. The bar isn’t bad, but it closes far too early for my liking. And, it’s expensive. Lame.

We had an excellent stay for several days at the Crowne Plaza.
EVERYONE was incredibly nice. And genuinely nice, vs. «Ritz Carlton nice».
Here is just one example. I was walking out the front door and headed down to Pearl Street to find some breakfast. My mother asked an employee (who was in the middle of moving something on a cart) about recommendations. He gave us directions to the Ten Eyck cafeteria, but they were a bit confusing. So he stopped what he was doing and WALKED US THERE.
Also big props for having free wireless internet in the rooms, lobby and bar.
Sheets were nice. Soaps were nice. Room was kept very clean and tidy during our stay.
TVs are a bit old fashioned… do they still make curved tube tvs? And some of the fixtures are showing their age. I also wish the room had more accessible plugs (I travel with a lot of electronics).
It’s not a fancy place. But very comfortable place to stay in town for a few days.
Recommended.

Nice. Clean. Quite. Great location. Received a free room upgrade simply because there was a suite available. I’d stay here again!