Copy Express

I first came in here to print something from a USB stick. The man helped me at the computer and we started talking about Persian food, a very yummy topic. He’s really sweet. I think the people who have written negative reviews are taking his Persian mannerisms the wrong way. People who were raised in a different country, like Germany for example, don’t display the same American friendly attitude. It’s just a different way of being.
Back to my experience at Copy Express. A couple weeks later I went in to print something else and was greeted by a lovely woman. She helped me with what I was doing and I left feeling really good about the meme of this company.
The thing that strikes me most is the way I’m treated like their family. They are warm, helpful and smart. I love supporting small business owners, especially when they care about their customers like they do.

I’ve been coming here since they opened and I always feel terrible if I’m stuck (on a Sunday or after 6pm) and I have to go somewhere else. The owners are super friendly and helpful, even if it’s only one b&w copy and I can’t figure out the machine. They have competitive pricing and they use recycled paper, which I love. In January grab a free wall calendar (the kind that shows the entire year at once) and if they run out they’ll print one up while you wait. This is also my go-​to place for birthday cards and stickers– they keep a great selection of both.

What a terrible experience. I wanted to laminate something. This guy was on the phone and I got to stand there awkwardly for a while. I showed him my Matt Cain perfect game ticket and asked if he could laminate it. He takes out the machine and says it needs to warm up. I got to stand there for 15 minutes, at which point I said yo what’s up with the laminate? He puts the phone on his shoulder and says it needs to warm up. I said I don’t feel like you care about me as a customer, I mean you are still on the phone and I’m standing here wondering how long this machine could possibly take to warm up. Then he shhhhhushed me while he was on the phone!!! WOW!!! So I left, cash in hand. Go here if you like being treated like the bottom of a shoe.

I will give them ZERO stars. This is the rudest people doing business in Albany. Be aware! They trick you. My daughter went there she ordered 100 copies, they run 200 without her knowing and demanded to be paid.
It was an awful experience.

Friendly, quick service, every single time. The owners are right on top of things, learn your name after a visit or two, and work hard to get your order just right. If they’re busy, take a moment to ask for attention, and they will stop what they’re doing to take good care of you. They’re also very generous in offering special rates and service to their local schools and nonprofits. I’d give them 6 stars (out of 5) if I could.

This place is the worst! The rudest people run this place. I’m not sure if it has been taken over by someone else but I am shocked by these 5 star ratings. I went in to send a fax, they had a sign out front that said faxes were 99 cents. When I faxed two pages with them (without even a «hello, how can I help you») the woman told me it was two dollars. I said «the sign out front says 99cents?» while taking money out of my wallet the woman working there proceeds to lecture me in their insurance costs and that she doesn’t work for free. I said «I’m not going to argue with you» and as I was walking out a young woman tell me that I was rude and to never come into the shop again. I replied with «don’t worry»
Unbelievable! I wish there was something else I could do besides writing them a bad review on Unilocal.Please do the rest of the world a favor and not give these rude people, who have no business running a shop open to the public, your money.

A very nice family-​run biz with good prices. Very helpful and sweet female owner.

Oh No! Something is going very wrong with Copy Express lately. The last three times I’ve been there, I’ve been so disappointed with the previously friendly service. I keep going back because I have loved them so much but I expect much kinder treatment since I have been a frequent and loyal customer almost two years. I am even starting to think about dating other copy shops… does anyone know what’s going on?

Went in to CE with a pre-​paid Fed Ex package. The guy, who I think was the owner, was a total asshole jerk. I wanted a receipt for the package. He said «no» receipts. When I protested, he told me that I should take my package someplace else. People like this have no place dealing with the public. Avoid this business at all cost.

Copy Express is a wonderful store. It has the great service of a small, family-​run shop, with a very professional setup. The owners are always smiling and very friendly. I use them for everything — printing, copying, faxing. They have brand new iMac and PC stations from which you can print directly (I prefer it to FedEx/Kinko’s staff-​run computer system). Or they will help and print for you if needed. I haven’t visited another supplies/​printing shop since I found Copy Express.

This is a fantastic copy place. Family run, 100% reliable, fast and flexible service. Our business uses them on a regular basis, and they always exceed expectations.

Great service, at very competitive prices, all provided by a congenial, intelligent staff. This a close knit team focussed, gracious professionals: they never fail to provide thoughtful answers to my broad range of concept-​heavy/​experience-​not-​so-​much questions. These folks help make my [cartoony goth mixtape cover art collages, say] appear even more brilliant on paper, with added substance, texture, and character, than mere Photoshop-​pipe dreams.
The management’s warm yet efficient demeanor gives the shop a special vibe: nowhere else have I ever felt comfortable asking for help figuring out how to run a machine, or for paper stock advice, and come away with a better print job than expected at way less cost than anticipated.
Plus they never laugh at my mixtapes.
Not even that one with Mötörhead, L’Trimm, and the Osmonds.

These guys are awesome, I use them for business projects, and they are super-​fast, super-​nice, and wonderful to work with. They use recycled paper, and their prices are totally reasonable.