Always Thinking Computers

The dc jack went out on my dad’s laptop so I took it in to get fixed. One thing about the system at this company is that you can’t call or drop by the shop too see how the repair is going. And when you look at their automated system online it just says repair in progress. I was told it was going to take a week to fix, for parts to come in and the installation. So when the date I was expecting a call roles by I got confused and wanted to know what was going on. But I couldn’t call or drop by because I would be charged an extra 50 $ for stopping their «work». After 2 weeks and a half I finally get a call saying that they were having troubles with it but it should be done in the next couple days, just waiting on a new part. So the day comes and they call me and say that I was all set and could pick it up. So it’s been 3 weeks and 2 of which I had no clue what was going on. I pick it up they show me it was working I pay 85 $ for the fix and that would be fine if they had fixed it. I take it home and plugged it in. It begins to work but I noticed that the outer frame wasn’t pushed in all the way. So I click it together and it stops charging again and the power dies. My charger is in rough condition so I thought that might be the problem. I take it back to them and they check it with their charger and nope its the dc jack. The guy starts to tell me he’s not going to fix it again its too much work and I can’t get a refund. The words he used were «once a computer with a dc jack leaves in working conition it is not refundable.» Best he can do is transfer everything from that hardrive to a new computer because its about the same price as a dc jack repair. I go home and think I’ll open it up and look at it. (At this point im furious with this company) I open it up find the problem that a so called computer shop couldn’t figure out and fix it my self. The problem was that when you click the case down on the laptop it would pull the dc jack out of where it connects to the motherboard due to how they were routing the wires in side the computer. So I figure that he didnt click it down knowing it wouldn’t work so I could come pick it up in «working condition» so I wouldnt be able to get a refund. Pretty sleezy if you ask me. It took me 45 minutes to do. And I’ve never worked with computers. Just took a youtube tutorial to figure it out. So I lost 85 $ for a job that would have taken myself a few days for a dc jack to come in the mail and 45 minutes to do. This company will not succeed with the current person in charge and the customer service at hand. I regret ever going there and will advise anyone else to steer clear of this company.

The guy that owns and runs this store has mental problems. I think he may have Asburgers Syndrome as his social skills are low functioning, very extreme and out right scary. He started yelling at me when I came in too early to pick up my computer even though he said it would be ready by Friday and I came in on Monday on my way in from the airport. But when I dropped it off he was really nice and said it would be no problem, probably done by the end of the day or first thing the following morning. but I told him I was flying out of town at 4 am the next day so I would be in on Monday. But on Monday he was acting crazy and started talking really fast and was saying things like «what do you people expect. Take it down the street where they charge twice as much and take 3 – 4 weeks. Did you read your receipt or paper work. Youre breaking your contract…» He just kept throwing up all this vile babel and then told me he was putting my old drive back in my computer and I could take it somewhere else. He is bipolar and really scary and unreasonable. He wasn’t making any sense and his reaction to me coming in was really extreme and wasn’t appropriate for the interaction that was taking place. I had to take him to small claims court because he uninstalled my Windows 7 operating system and when he reinstalled it, he installed a bootleg/​pirated version and Windows kept saying that it wouldn’t install any more updates on my computer until I registered/​activated it with a key code. So, that was when I brought it back and he was supposed to activate it for me and install a new hard drive. But when I went in before it was ready on my way home from the airport he refused to activate it and finish installing the hard drive. So I either had to buy a new Windows 7 license or take him to court because my computer came with Windows 7 installed when I purchased it.

Had an extremely good experience with ATC. I dropped off one laptop which was acting poorly. I thought it may be some viruses but he figured out that I just needed more RAM. Turnaround time was less than 2 days. The laptop is running amazingly well now. Just dropped off the second laptop for upgrades. The prices are very reasonable. There is always a fewf people waiting in line when I go there but I’m good with that — I never go to a mechanic who is not busy…