Supercuts

first haircut in four years, they washed and prepped my hair for donation and gave me a super quick cut that looks great. four stars because they were really friendly and helpful, but it felt a little rushed

Been coming here for a few years now. Alternate between this one and the one at marina village. Same owner. Have seen some turn overs but some stick around.
Wanted to make a list of hairstyles and their cuts:
Had Petra, she was good for a fohawk. Quick, pretty clean, and friendly to talk to.

Normally pretty good, but today she sheared off almost all of my hair — even though I specified that she cut only 1−½ inches. This is the first time I have had problems.

I just got a haircut here. It was the worst hair cut I’ve ever gotten. I asked the lady to get a taper and she shaved the entire side of my head before I could say anything and now I’m bald all around the sides of my head. The hair cut could not be fixed after that. Also, $ 16 for a mediocre haircut is absolutely ridiculous. Do not come here. You will not be happy with the he results

The women I’ve come in contact with here who do the actual work of cutting hair are usually super friendly, fine in their work (for a $ 15 cut, what do you expect?) & try their best IMO. I’ve not had the problems I’m reading others have claimed here, other than the horror show front desk. And I’ve had my haircut here for decades & Ms S cuts my hair & she’s great (have not talked to her about her boss however, just many others who’ve worked there and/​or quit working there). I’m a guy with easy to cut hair & have seen my haircutter there very patient with seniors, kids, demanding teens, you name it. But we keep hearing they SCuts has their own way of training the worker bees to cut hair which probably accounts for the 5 minute assembly-​line haircuts others have written about here & at other SC locations. Whether they were trained elsewhere or not, they’re allegedly forced to work this way, sometimes way too quickly and with just the buzz-​saw electric clippers (sort of like the Flobie thing advertised on tv with different cutting-​length attachments.
**However the long time front desk (guessing the franchise owner?) is TERRIBLE & clients & former staff are in agreement on that when interviewed by this reporter. Zero personality, typically unfriendly & she really shouldn’t be allowed to deal with the public IMO and I’m a syndicated radio host & have been a syndicated print columnist for decades & have held my tongue on this until she again tried to cheat me on the frequent haircut card which I’d had fully stamped with the max of 13 but she found a way last Friday to once again try to deny it and claim «you get it free next time-​you have to pay today.» She’d AGAIN tried denying my completed card of 13 paid haircuts (with 13 paid, you finally get one lousy $ 15 cut free if you join up as I did yrs ago), and one again tried to change the rules on Friday saying «oh, these have to not just have the date written down of haircut & stamped, but also be initialed? I don’t care if you have receipts for other Supercut locations, they’re lazy and don’t put their initials down.» What? She’s never done that before & it was obvious she was just trying to save the lousy $ 15 free haircut I was finally entitled to. Every time it’s a struggle with this female and a totally UNPLEASANT experience getting past her as the gate keeper.
Again, she should NOT be allowed to deal with the public especially with the repeat screwups like when you call there to make an appt, then arrive early but she forgot to write your appointment down & you’re back to waiting & waiting past whatever time you should’ve been seen.
Corporate Supercuts (for press/​media) and regular/​website members Supercuts have also even emailed me coupons for a dollar or two off a guy’s haircut, but every time since the 80’s I’ve brought one in, this front desk has found some way to deny it (I believe they get reimbursed by corporate too so not sure why she’s always so cheap-​which again, staff I’ve talked to privately & other customers all agree on). She’s perpetuating that ugly stereotype if you know what I’m talking about herein. And I speak and understand some Cantonese and Mandarin too so I know what she’s saying behind my back & when she’s loudly talking away on personal calls.
Corporate (who I’ll be talking to again tomorrow to file another complaint as I went back in there today and she pretended to stamp it but didn’t, so I demanded she finally make sure everything was finally set because I was legally entitled to my free haircut, two (2) paid haircuts ago. This time I was smart enough to look at it b4 leaving, and said «hey! You’re trying to cheat me again! You didn’t stamp this!» She was already shouting at me for standing up to her & telling her to stop cheating customers (example: Last year I asked her to add $ 3 to my credit card charge for a tip but she instead added $ 5~! total unlawfully when I got my credit card statement later. Again, I asked her to add $ 3 onto the charge & give it to me so I could give $ 5 total cash to my haircutter. She gave me the $ 3 cash back to give to my haircutter but added $ 2 extra! which I let slide when I found out weeks later).
But not today, and not for getting screwed over last Friday yet again by what ex-​staff call «The Dragon Lady.» Just unbelievable & I feel sorry for the staff in what at times appears to be a «sweat shop» factory. This is just the tip of the iceberg of complaints by many at this location, and she needs to go or too many customers won’t be back. I’ve seen other customers (make that ex-​customers) argue with her, like the mother who’s kid was crying and screaming for 15 minutes+ just feet from me (totally unpleasant experience for everyone) last Friday plus it’s like the customer is never «right» with her. We usually can’t wait to pay @ the front and get away from her, which is echoed by many because she’s always there (and often doing a loud personal call while she rings people up!

Should call it «Super Fast Cuts.»
Good thing my hair was easy and I didn’t expect much. Below the shoulders, layers, and bangs, all done within 5 – 10 min. Didn’t extremely love it but then again, I’m simple.
It was the fastest hair cut I’ve had for a while, but I’m sure it comes with the low price of $ 16 and the stylist just wants to move onto the next client to make more $$ for the day. I tipped her $ 10 just because.
Pros: Fast, basic hair cuts. In and Out.
Cons: Don’t expect full salon service, blow outs, shampoos, or special treatments.

i’m 30 years old and have been getting my hair cut the same way at this location for 3 years now: 7 all around, fade the back, taper the sides with a 3. i should probably just do it myself at this point but it’s hard to do the back myself and i don’t mind paying a place like supercuts for a quick hair cut.
today my stylist was in a rush and didn’t fade the back before cleaning up corners at the bottom. her clipper caught a patch of the unfaded hair and cut a small but obvious hole in the back of my head. she showed me right away and i wasn’t mad. i’ve worked with kids and customer service and recognize a small and honest mistake when i see one.
what surprised me was they refused to admit the mistake. her and the manager said my hair just grows like that. i didn’t ask for a free hair cut and i didn’t argue. i mentioned that i had been getting my hair cut there for years and this had never happened before. i mentioned i thought that was odd. running my hand up the back of my head i could tell it was still not faded properly and it was longer at the bottom then it was at the top at places. i mentioned i felt that she made an honest mistake but was interrupted and told again that that’s just how my hair grows.
as i was beginning to get upset i stayed clam, paid the full $ 16 for the hair cut and left. I’ve had rocky experiences at other supercuts in the past but for the most part have never minded dropping by for a quick cut. i guess the difference between chains like this and other places is that if they make a mistake they refuse to admit it and their customer service goes right out of the door. visit at your own risk.
–B

First of all I would like to say don’t even THINK about coming here. Big NO! Biggest mistake of my life. I had nice long thick hair and all I asked was for the Asian lady to dye it. She barely spoke English, but she acted as she knew what she was doing and knew what I wanted. So I let her dye it and do her thing and then she started CUTTING MY HAIR! It took me a little bit to notice because I was reading a magazine and she was using a comb with a blade so when you comb it cuts and she literally thinned and cut IT WAY TOO SHORT! I thought she was combing my hair and I look and I’m like NOOO! But it was too late it was all un even so she kept having to fix it and she kept going shorter and shorter and it looked like a little kid just chopped my hair not to mention it was super thin. I was angry. And I had to pay $ 200. I wasn’t even trippen I was like my hair will grow back and literally it’s been over 3 years and my hair is still messed up, un even, and short. Even hair dressers tell me they f’d up real bad. Don’t come here I’m warning you. I thought it was pretty decent but if I could go back and time and fix one thing it would be to walk away from this hair place and go somewhere else.

I’ve gone into this Supercuts twice now and have not been satisfied. I came in the 2^nd time around since my regular stylist was on vacation and I should have waited. The stylist was very nice but she was on a rush, finished my haircut in less than 10 minutes. Not worth it, not satisfied. A regular customer came in and when she saw that, she immediately started rushing it.

My favorite and only place to get haircuts! I’ve been coming here for years ever since I tried it out. They know me by name and I don’t even have to tell them what I want anymore. Everyone there is so nice and they keep the shop really clean!

Are you brave enough to admit you come here? If you come her raised your hand! I sheepishly raise my left hand. I come here for the quick maintenance on my hair and a few days before payday ’cause that when I am the poorest.
You get what you paid for. They usually use more clippers and less scissors, you have to request no clippers. I come in 4 – 6 weeks to clean up my neck line and around my ears for $ 7.00 and get a hair cut here in-​between my regular girl (who charges a lot more then $ 15).
Don’t be a cheap skate and tip $ 2 – 3 bucks, just break out the $ 5– it’s not going to kill you.
Your best bet is right before 5 pm, or on a Sunday at 10 am when they open, in and out and looking real pretty for that date or a self-​esteem boost for only $ 20 bucks (I tip $ 5) :-0

Love Sue at the Marina Village location. She has blown me away twice now with great cuts and I have difficult hair. Don’t want to sound ethnically-​biased, but I have to say that Sue and a woman named Rose at the King St location in SF, who are both Vietnamese, seem to have a flair for hair! Also Annie at Style Cuts in Lafayette, who is Vietnamese, is FABulous! For an Irish girl with unruly cowlicks, they’re a great find!

Been going to this Supercuts on Park St for the past two years. Jane was my haircutter at my first visit and has been my haircutter for all my subsequent visits. Each visit, she asks if I want the same cut and she does my hair exactly the way I want it. Thanks Jane.
You can also call in and make an appointment for any haircutter to eliminate any waiting.

No wait at all — awesome.
Here’s what was not:
I had Ling, and told her that I’d like a trim with layers and bangs, which she repeated, so I assumed she understood. It took her literally 5 minutes to finish cutting my hair.
When she showed it to me, she said, «layers won’t look good on you unless you have lots of time to style it, so I cut it straight for you.» What? I’ve had my hair in layers since middle school, and I’ve never had an issue with it. And what? You cut MY hair the way YOU wanted to after I told you what I wanted? I asked her to thin it out some to try to save it, which she did, but in the end, it was not at all what I wanted.
Granted, the bangs looked okay, and the cut was even, but I don’t think I’ll be going back to a business that ignores what the client wants just to get them out the door and on to the next customer.

Unfortunately, we were not happy with the cut my son got here. He is two years old and the reviews said this place was good with kids. They were perfectly nice, but our son’s
hair came out uneven and much shorter than we asked for. The price was great, but not the cut. We will not be going back.

I went to this location solely because of it’s Unilocal reviews. I wasn’t disappointed! Sally trimmed me up nicely and gave me a new set of bangs. Gotta love quality for a great price!

Need a haircut, you come to the right place
Makes the top of your head match your face
You tell what you want, and they give you what you ask
They’re pretty experience and will do well with the task
I’ve come here twice and have never had a complaint about my haircut. All of the works there seem very experienced, and you get what you ask for. I usually cut hair with a buddy, but when I’m in need I come here. The only downside is that they’re a little pricier than a normal barber, but for what you get, it’s «Aiiiite»

I get my haircuts here every 3 weeks or so.
They do great work with my super spikes. 0 on the sides and back, ¼ inch off the top. Gel. Boom, perfection.

2 Stars go toward horrible inconsistency.
I’ve been there 5+ times and have had only 1 good result. For some reason, it seems difficult for them to cut my hair to my satisfaction.
They’ll cut it too short, then ask if it looks okay. By then, I’d just nod my head, smile, and let them finish up the work while urging them not to cut it any shorter.
They’ll leave it too long, ask me if it’s good, I’ll tell them «just a liiiiittle bit shorter,» then they’ll cut it too short. I don’t think they understand the concept of moderation.
I’ve cut my hair with 3 different stylists all with similar results. I’ve gone back to give them multiple tries… but after enough blood and tears from each cut, I had to move on.
On one positive note, every single employee in there is ultra-​nice. Every single time, they seem very sincere and appreciative of your coming in for a cut… hence the 2^nd star.
Farewell, not-​so-​SuperCuts

[Lo and Trip sitting on the side of Park Street eating scones.]
Trip: *CRUNCH CRUNCH CRUNCH*
Lo: *Crunch, crunch* «You know Trip, the tutor student relationship is all about trust.»
Trip: «*Crunch crunch crunch*»
Lo: «There are a lot of ways to develop trust! :D»
Trip: «*Crunch* :[ «
Lo: «Like you falling backwards and me catching you… or watching educational films on hygiene…»
Trip: «*Cruuuuuunnnnnccchhhh…*»
Lo: «Listen kid, you need a haircut in a big way.»
Trip: «NOOOOO!!!»
Emily did an amazing job cutting Trip’s hair before the flailing and moaning became too hard to watch. It was only $ 12.00 and took under 15 minutes to do, plus they gave him a lollipop for being «such a good boy” — thank you, thank you, thank you! :)