O’Connell Volvo

They are a repair shop and will repair your Volvo. However, they will repair parts that don’t require replacement and charge you over $ 600 and are not really clear with what they performed.
No good for me — I want a trusted mechanic that will tell me how much its going to be before the project NOT after!

My mom Took my 04 volvo in for an oil change n for them to check my shocks. Did a good job on the oil change buy they charged me 150 for the check n they failed to let me know my right frontal shock was damaged n the damage was visible i saw it before i even let her drive it so it could be repaired. Not very satisfied with the service never going there again.

I have taken my Volvo to O’Connells for 15 years and have been very satisfied with their service and competence. Mike O’Connell stands behind his work and treats customers with respect, an old school attitude which is all but missing in current car shops. He does give a loaner vehicle which makes the experience very convenient and reduces the psychic trauma of an automobile breakdown.

I am very surprised at Colin J’s review.
I’ve been taking my ’01 V70 to Mike since I vowed to never ever visit McKevitt until Hell Froze Over. (see
)
Mike O’Connell is a stand up guy, with from my experience, solid ethics.
The work that he’s performed for me has been fairly priced, done well, and never performed without my authorization.
I hope that Colin’s experience is an ‘outlier’ and not typical of other folks’ experience.

Absolutely terrible repair shop. In short the repair work was shoddy, we ended up in court, I won. The full details are below: I took my car (a 1985 Volvo Wagon) here a few years ago to resolve a problem with my clutch not being able to shift into gear and a problem with overdrive kicking in randomly. When I got the car back the wipers ran constantly when the headlights were on. Mr. O’Connell (the owner) initially agreed to fix the newly created problem free of charge. I turned the car back in a week later and Mr. O’Connell then told me that repairs would cost $ 700 — I spoke to him in person and told him not to perform the work. I went to pick the car up, I found he’d already begun work and installed new parts. He then offered me two options: one, to pay for labor to replace the original parts, or, two, for me to pay for the new parts that had been installed. At the conclusion I paid for the new parts simply to get the car out of the shop. I tried to take the case to the Bureau of Automotive Repair (which Mr. O’Connell refused) and then I took a case to small claims court. He refused to admit fault in small claims court and the case was resolved in my favor. In short, I wouldn’t take your car here: my experience is that the shop is both incompetent and lacking integrity.

i took my car here after the check engine light popped on and they quickly identified the issues and had everything taken care of the same day. i found mike (the guy at the counter) to be very up front and friendly… he didn’t talk over my head with a lot of mechanic talk when explaining the problems. he even threw in new wiper blades, which although a small token, were much appreciated after putting down all the money that was needed to take care of the bigger issues.