NTB

I came by 2 days ago to order tires and make an appt for 7:30 am Saturday. Arrived on time. They didn’t hv the tires. They would get them by truck around 9 and my suv would be done by noon. Eight hours later my car is on the rack. Rep said they had too many reservations… blah blah. Waste of time making an appt. won’t be back to NTB. Service is terrible. Hope they get all the lug nuts on before I leave.

Shop wasted my time. Set up an appointment and car sat in parking lot till i had to say something which was a good hour and a half. Finally got vehicle in bay, manager didn’t know anything about the tire 15 minutes later im told they couldn’t work on my vehicle due to wheel spacers ive had on since i bought from their west oxmoor location 5 months ago and have gotten monthly rotate and balance from them. Waste of time

Serviced my vehicle without floor and seat protection. Watched employee lie down in passenger seat while his manager tried to turn off my maintenance light. when I asked why he reclined and left my seat in that position, the manager became irrate. Employee lied… said that he was never in my car. I ride alone so «who put it in full recline»??? the manager will tell you on any day that there will be a 3 hour wait for an oil change. Employee told us that he does it all the time so that you will go away. SMH. I will never return to NTB and have decided to cut up the credit card. In this economy, they should welcome any and all business. We’re supposed to receive a $ 5 if we use theur card and this has never ever happened. I will go back to VW for my service.