Pizza Hut

I had visited this Pizza Hut a few times when I worked in the area and never had too much of a problem. We even ordered from them for work functions in the past. The thing is, this is Pizza Hut. It’s not a Mom&Pop pizza joint that is legendary to the area. It’s about the same as any other Pizza Hut around which is to say, it’s okay but nothing great. Sometimes you just want that Pepperoni Pan Crust taste you can’t get anywhere else.
The majority of the time I ate in with a Co-​worker. The service was standard. Nothing great, nothing terrible. Drinks were brought, orders taken, refills given, food served, money exchanged. That’s about it. They were never rude or unfriendly but didn’t go above and beyond either.
The food was always served hot and was presentable. I’ve obviously had the pizza and breadsticks which as I’ve said, is Pizza Hut pizza. It’s what it’s suppose to be. Never was a fan of Pizza Hut breadsticks though. I do really like the new crust flavors and swirls you can get. The Honey Sriracha is a great twist on an old favorite! I normally got the salad bar as well which could be hit or miss on how well it was kept. I think people are just careless and make a mess. The staff tries to keep it in order. Salad was always fresh with a decent amount of options to build your salad and several dressings. They usually have a pasta salad of some sort as well. For $ 2.99 1 trip it’s not bad. I have had their Italian sandwich too which I found to be good for the price.
They could clean the place up a little with some deep cleaning but it’s not a toxic dump. It’s much better than most dive bars. So in the end, you get what you pay for. If you want high society pizza don’t go here and head to Luigi’s across town instead. If you want a quick fast pizza lunch or to order for a crowd, here you go.

So good! Pizza is great and the cheese breadsticks are so good and fresh! Delivery was fast! Ordering and paying online is easy and awesome!

Barely there service… that was far from family friendly. We felt rushed despite the place bwing empty… heard the waitress tell another customer that if they were in a hurry to get their own drink. The staff was helpful with a patron that needes directions however. The pizza was ok… a bit under for my liking.

Really nasty inside. The carpet is stiff and black from never being cleaned. There is dirt and hair and general scum caked in the corners of everything, including the bathroom. I went in to pick up an order and watched one woman who was the only one there finish making my pizza in the back, and with her same gloves used the computer also caked in food, grease and dirt to process my payment. I then watched her walk back into the kitchen and continue to cook food with the same gloves. Against my better judgement my brother and I did eat dinner and ended up getting extremely sick. I have never eaten here since and warn everyone to stay away!!!

Seriously terrible pizza I received yesterday. Ordered a stuffed crust pizza, crust was great but the rest of the pizza was just terrible! The bottom crust was thin as paper! Just pulling a piece from the box it would tear from the stuffed crust section. I am giving two stars only to the staff, who on the phone and in person at the pick up window were very delightful.

We order stuff from here all the time and it’s what you expect for a cheap pizza. I guess if you need something cheap and fast it’s ok

So were to begin. Sigh.
My brother and I were looking to get pizza while in Akron, but unfortunately nothing really popped up on Unilocal as a good place to go, someplace that had indoor seating and was in this general area So we settled for this Pizza Hut.
Now, we all know Pizza Hut doesn’t make the best pizza in the world. Companies like this are built around squeezing every dime out of materials, bringing people in with crafty advertising, inventing some «new» pizza to push to masses each month. But in a pinch, it’s usually good enough and their breadsticks are actually quite yummy. I mean, it’s hard to screw up pizza right? Right?
But life is full of surprises and sometimes these locations end up making the typical corporate-​driven, cost cutting experience better than one would expect. (usually thanks to a smart franchisee and great staff)
This location is not one of them.
We were seated promptly and the waitress came out to get our drink orders, but we ready to order our food as well. Breadsticks and a large hand toss Pepperoni Pizza. The waitress took our menus and said it’ll be out in 20 minutes. Hmm. This perked my ears a little bit… she surely wasn’t going to wait until the pizza is ready to bring out the breadsticks was she not? In 20 years of going to Pizza Hut, I have never see this happen. Never. (unless asked)
She quickly brought out our drinks and left before we had time to ask about the breadsticks. Oh well, we should see the breadsticks soon, right? Nope. 20 minutes pass and she hurries out the pizza and breadsticks all at once — oh well — food is here!
Now, what was placed out our table was absolutely surprising. The pizza was by far the worse pizza I have ever been served at ANY — ANY — pizza restaurant and I have been to 100s. Nearly ¹⁄₃ of the pizza was completely missing sauce and cheese. The crust was very thick and «layered», it was like two pieces of crackers put together. The end crust was flat and burnt and very hard.
Additionally, the pizza appeared to be cut by Ray Charles himself, because only a blind man could cut a pizza like this. One piece was large, several were one inch thin. But due to the crappy crust, none of the pieces came apart without effort. Now, it didn’t tear of the toppings from the neighboring pieces, it actually flaked off the crust. The crust was basically 2 or 3 layers of cooked dough. Ugh.
Out of the entire pizza, only two pieces was worth tearing off and eating and they were absolutely horrid. I’d take any frozen pizza from Kroger before I would eat this again. Take a look at the pictures i have uploaded, the pizza was actually delivered to our table with a one inch gap missing on one side! Like someone stolen a small piece! Of the two or three people that saw this pizza, nobody thought that this pizza was up to standards?
So the breadsticks. Ahhh the breadsticks. While we did eat these, they too were not even close to standards. They were very hard, had no buttery task and very little seasoning. To my surprise, the sauce wasn’t screwed up. If you ever gotten breadsticks at one of those combo stores (Taco Bell, KFC, Pizzahut) before, especially after they were sitting in a the warmer for 30 minutes, this what they were like.
We waited for over 10 minutes for our waitress to come back and she never did, so I went to he front (where you pay) to get a manager. My waitress walked right by me a few times, never saying a word. She then went by me and dropped off a box and the receipt to my brother at the table. He said to just take the box back. Never once did she ask to refill our drinks or how our food was. Obviously she knew we were not happy.
I flagged down another waitress and asked for the manager and waiting for nearly five minutes by my table (standing the entire time).
To his credit, he was a nice guy and understood why we were mad. His excuse to the crappy pizza was that it was due to the frozen crust and that is just what happens.
If frozen crust causes this, then they should have said something beforehand, or came out and explain the problem and we could have changed our order. He offered to make us a pan pizza, but we refused. We already wasted a ½ hour on the worse made pizza I’ve seen in my life. While a nice guy, his excuses rang hollow. Frozen pizza isn’t cut badly. What were they going to do for the remaining 4 hours they were home? Hell, how bad were the DELIVERED pizzas they were making? Please. Pizza hut preps their dough in the morning and stores it in a huge refrigerator in the morning. Did they take a frozen slab of dough pour sauce and cheese on it and call it a day? No. Sorry. Excuse fail.
The only good thing? What we ate didn’t make us sick.
Worse. Pizza. Ever