FedEx Office Print & Ship Center

Super amazing service here. I just needed a few prints of some papers here but the staff was courteous and amazingly helpful. Keep up the good work!

Attempted to print some documents and ship a box from Fedex, an old familiar haunt from my UA days. It doesn’t appear they’ve cleaned it since I was an undergrad some twenty years ago. I needed a flash drive, after hunting around the displays an employee, Iman helped me purchase one as they were located behind the counter. I then successfully printed a few documents at the self service copiers, even finding a Fedex store card in the kiosk and returning it to the counter. Then my quick errand hit a speed bump from which it would not recover. I was in line at the shipping desk behind just one couple. They were attempting unsuccessfully to ship international. Iman, the young clerk was flustered and asked for help from her colleagues several times. As the line lengthen and time slipped by, Iman continued to struggle and now three colleagues stood idly talking. Finally, Jason, a store manager, attempted to help Iman a bit but not enough to resolve the issue and serve the next customer, me. Realizing that I wasn’t going to be served in a timely manner I left the store. I will not return and recommend others to avoid this store. It is near the university and perhaps low customer service is sufficient for that target market.

This place has been here forever. I went to school at Akron, yet yesterday was the first time I had ever come here other than to park here on Thursday night.
Everything is automated. The staff here are only here to help you out. They don’t do any of the work themselves anymore because everything is done using machines. I guess that’s not a bad thing. Everybody here was friendly.
It’s still fairly pricey. It’s 10 cents/​copy, which can add up. Other places do it for 5 cents/​copy, but I feel like I could get more done here than at Staples.
This is just one of those places that somehow survives, yet nobody knows why. They don’t do anything bad or good.