Subway

Subway is always good, who doesn’t want a fresh sandwich? $ 3.50 is a great deal and there are always a lot of coupons around. My only complaint at this location is that the door ringer (that goes off when the door is open) was super annoying and rang constantly because of the line of people at the noon lunch hour. Maybe get one that rings less often?

Because we live in the area this is the Subway I most frequent, so I decided to make use of Subway’s February $ 7 Footlong Special for tonight’s dinner for the fam.
Got 3 footlongs:
My usual Cold Cut Combo, Steak & Cheese and Meatball Marinara,
along with my fave Loaded Potato soups and Double Chocolate Chip cookies.
I always appreciate the customer service from the excellent Sandwich Artists at all Subway restaurants because I know they are under pressure to perform, especially during peak mealtime hours when there’s long lines.
The only glitch during this visit was that I went in during the Saturday lunch hour of an active holiday weekend, so suffice to say that there was an interesting variety of customers in line with me not exactly quick with their ordering and treating me like my fast yet large order was a problem lol.

This Subway location produces the consistent quality hoagies we’ve come to expect though I’m not suggesting they are anything close to the «real deal» we would get in Pennsylvania, New Jersey or New York. The «Nanas» working at the time are/​were super friendly though in no danger of winning any sandwich making races.

I like to come to this location because I literally live up the road but if there’s a line, always expect it to move a bit slow. I expected it of course but today was horrible. There was 3 people in front of me and from the time I entered and left with my sandwich it was around 25 minutes. I ordered a footlong seafood sensation. There was ladies working. 1 was in training, 1 was helping the trainee, and 1 had a clip board in her hand probably doing inventory or something not sure. The line was to the door and I fully understand what it’s like for someone to be in training so of course they’ll take a bit longer. When it was finally my turn I told the lady what I wanted and she noticed there was no seafood mix. She checked the fridge and then all of a sudden dissappeared. She was gone for 5 minutes when the lady who had the clipboard FINALLY came on the line and helped asking me what I wanted, she noticed there was no seafood mix as well. She went in the back to find the original lady mixing it. She didn’t even tell me that’s where she went. If she told me I would have ordered another sandwich cause there was 5 people behind me in line and I had my grouchy 1 year old for waiting in line with me to long. My sandwich was finally made and I brought it home and ate it. This sandwich however didn’t taste normally. It wasn’t as appetizing like how it usually is. The onions that was in the sandwich was SUUUUPER long. Every bite I took was like a skinny 4−5in long onion hanging out of my mouth. There was a lot of mayo too. I usually ask for it on my sandwich but today it was like oozing out every bite. Wasn’t satisfied and ended up throwing away the other half of my sandwich.

This is actually a pretty good location. I visit this one regularly because it is close to my house.
I always get the spicy Italian with all the veggies! A lot of veggies!
90% of the time the store is clean and the staff is friendly. :)
Sometimes parking is a b***h.

I generally try to avoid going to this subway location because of the service but today I had no choice because Pearl Kai was not answering. I called and order three sandwiches and when I went to go pick them up and asked if I could buy a tray they said it would be $ 5. Pearl Kai usually gives them for free if you order a certain number of sandwiches but because of different ownership I understood the fee. When they couldn’t figure out how to ring up the tray they started yapping in another language right in front of the sign that says they can only speak English in front of customers. They couldn’t figure it out so they told me they couldn’t sell it to me after telling me that they could. False advertisement btw. Based on previous experience here and their lack ofgeneral manners and basic English that’s enough to turn anyone away especially with a terrible long wait every time. Do you self a favor and drive to ANY other subway location.

So I come in to order the same flatizza that I get from all the other locations. I said I wanted a spicy Italian with onions and bell peppers. Betty helped assemble my flatizza. She didn’t say a word to me and she was talking in Filipino to her coworkers the entire time I was in front of her. When she finished my flatizza, she didn’t add any of the vegetables I requested. I asked if we could add it on and she just laughed and put it in the oven. Maybe she didn’t hear me correctly but she still should have asked me to clarify. It was very uncomfortable and awkward to order anything because of the fact that all the ladies here spoke to each other in another language. I haven’t felt so awkward and uncomfortable in a subway before. I could’ve sworn they were talking bad about me because they knew I couldn’t understand them. Two stars for the flatizza (without veggies) and zero stars for customer service!!!

this has to be the worst @subway! über slow w/​4 «sandwich artists», no ice, employee using the company phone while being off the close & in front of every one & dirty! also, what seemed to be the owner or manager came to look at the long line, turned around and went back to the office. i regret coming here.

Welcome to the Slowest Subway on the Island. Yes, expect to spend about 30 minutes in here if 3 people are in front of you. The old ladies working here move like slugs and leave to the back and not come back when your Sandwich is toasting so another worker has to come out and stop the Toaster from beeping and then come finish your sandwich. Will never return.

Worst Subway! !!! Lady started my sandwich toasted and left it sitting on the counter, someone else came to finish it. The guy behind had his sandwich completed along with soup, WTH!!! When I complained they gave me that stupid look DUMBASSES!!!

update: Went back and Delia the manager did a great job building us new sandwich. Store was not as noisey. worth giving another chance

After my most recent visit today, I felt I had no choice to but to downgrade my rating to 1 star… and make a silent vow/​promise to myself NEVER to return to this location in the future.
I had finished working out at the nearby 24 Fitness and decided at the last minute to stop at this location to buy lunch. Since it was past 1pm I figured the lunch crowd would have come and gone and I wouldn’t have to wait too long. Unfortunately, I was very, very WRONG.
I walked into this location to find only 1 person ahead of me, 1 customer in the midst of paying for his meal, and another having his sandwich assembled. Little did I know that this customer was having 4 sandwiches ordered/​assembled, and there was only 1 worker helping him. Also, the worker at the cashwrap walked immediately in the back as soon as she was done helping her customer. And so, for about 5 – 10 minutes, there was the lone lady in the front still assembling the 4 sandwiches for her customer. In that time frame, many customers walked in, waited, and WALKED OUT. I can’t say I blame them, especially if they were hungry as I was.
Thankfully, another worker decides to come out front to «help out», and actually greets a few customers «Welcome to Subway», but in my humble opinion her greeting didn’t seem genuine. Finally, it’s my turn, and the lady doesn’t even acknowledge the long wait or long line. To be honest, it seemed like she didn’t care at all.
I’ll be honest to say that I couldn’t wait to get out of there with my food.
BOTTOM LINE: POOR customer service. Workers don’t seem to care about their customers at all. I won’t be returning here at all in the near future… unless this is the last Subway open on the planet.

do not get avocado!!! its just mixed goo with no flavor and gave me a stomach ache right after i ate it! pretty much ate it cause i paid for it. never again!

One of the best Subways in my experience. The staff is accommodating and the bread is always baked to perfection. There are other locations closer to my house, but I usually drive out of my way to come to this one. Well worth the extra effort!

This Subway… omg… will the franchise owner give these LADIES a hug. omg. Went there today, usually late at night the two LADIES are slow and don’t care if you’re waiting or what. One lady is moody and she’ll over-​do whatever you wanted. put pepper, she made black snow, OK? Other than that, I did get what I paid for and forgot about these … ladies at night… ugh.

You just have to be luck not to have a line when you get here. Pretty consistent on the food, I like the BMT or the Spicy Italian. if you’re not going to eat the sandwich right away you can ask for the toppings to be on the side. That way my bread don’t get soggy…

Love the samiches here! BMT is one of my faves! always better, price wise to get a footlong!

Worst subway ever.

If you are looking to grab a quick sandwhich this is not the store to stop by at. Slow service, waited in line for about 15 – 20 minutes for a sandwich, around 8 customers in front of me. Maybe I came at the wrong time or day compared to the other customers who got fast service.
I am comparing this Subway to the one downtown and the one in Kapolei which would have handled the same amount of customers in about ¹⁄₃ the time.

Just The same as a regular subway. The customer service is better than most though. The people behind the counter are younger but smarter. Not the best with smiles, but they get the job done fast and the way you like it.
The water cups are decent size, they give you a clear plastic cup, always a bonus for me are the water cups.
The seating area is pretty good. There’s a more private section to the left of the counter… 6 tables in total.
Basics start at $ 6. Not cool.
Halfs start at $ 4.50. Again, not cool.
I miss $ 5 footlongs!!! :(
Their sandwich tastes the same as any. I did notice, however, that the cucumbers didn’t look fresh.
They’re not stingy with their veggies either & give you extra if you want… BIG PLUS in my book!!!
Good job guys! Freshen up those smiles, cucumbers, & prices & then I’ll give you five stars :)