Starbucks

This Aiea location is very convenient and you are able to get in and out very quickly. The baristas here are so friendly and will get your drink correct every time.

This starbucks is by far my favorite one. The associates are just wonderful and so full of life, now that is a great team. I hope they keep up the good work.
I once had a mobile order and i was 3 min away and BOOM, my order. Now that is what i call satisfaction. I do highly recommend the mobil ordering to everyone. It will get you through long tiring lines.
Keepnworking hard you guys!

Logan very nice and very helpful at the register. The other girl making the drinks was also very nice and helpful. Excellent service. They were completely sure how to make my drink since i asked for something that wasn’t on the menu. They said to taste it before i left to make sure it was good if not they would remake it! It was PREFECT! thank you so much to there 2 girls. You maybe my starbucks day!

I started coming to this location bc Moanalua is overcrowded and not very personable and Aiea was doing good. But lately Friday’s are not the day to go. Around 430p-​5p staff is just rude. Not a thank you and when I asked for a straw for my drink the barista pointed her finger to them. Ummmm okay Am I some kind of animal? Just ruined my experience there and my drink.

I used to come to this Starbucks a couple times a week when I was working in aiea however I have not been here for awhile until this early evening. I don’t remember the barista’s name but he was BEYOND awesome!!!
I ordered my drink and he wrote it in the cup. He asked me to repeat it and I did. He made my drink perfect! Not only that, he said I love how you order. He said he had to think about it for a bit but knows why I ordered it that way and complimented me on it.
He was extremely awesome in every way possible! Anyways … I will be calling the store manager to let them know he is truly an asset to this store and it is because of people like him … People like me will always return!!!

Today I decided that I was going to do the mobile order just because I’m press for time and they obviously service the mobile orders first. When I walked to the back by where they put all the mobile orders I had told the girl «I have a mobile order for Tianna» and I pointed to my drink and I said «I think that’s my drink» she tells me «no that’s not your’s, is your name Lianna?» I said no but my name is Tianna, I looked at the cup and sure enough, it said Tianna. Just the way she said it was just so sassy. Mind you last week Friday (the same girl) I ordered my drink and there was some discrepancy on how I ordered my drink I guess the girl taking my order didn’t hear what I said but I usually get a caramel frappuccino no whip with caramel walls. So when I got my order it had whip and I said politely «sorry I didn’t want whip» she takes the top and scrapes off the whip and flings it in the trash but the way she did it had such a sass to it, like it was such a hard thing to do she slid the cup to me didn’t even say a word I looked at her and told her «have a good f’n day» and I walked out. I don’t understand it Starbucks’ policy is If you are not happy with your drink they will be happy to make you another one (something along that lines). I don’t know if she is new, I haven’t noticed her til last week Friday but she needs a total attitude adjustment. Everyone is just fine but her I can’t stand. People who know me will say that it takes a lot for me to get upset but when I see her my mood can switch in an instant. Everything about her just isn’t good she needs to go to customer service 101 classes.

This used to be my favorite Starbucks – conveniently located walking distance from my workplace. I must say over the years the turn over rate for workers went up and the service just keeps on getting worse. I miss all the old timers, who were so fun and friendly, yet quick and on point with their service delivery… they seriously NEED to come back! Waited longer than I should for a plain bagel, this time, NO drinks. To top it off, the barista nearly gave my bagel to someone else, who ordered after me! They weren’t even busy and it’s a Monday morning!

This Starbucks location never seems to get it right. I swear every time I order via mobile app when I get here, they are always out of something. No Trenta size cup no strawberries what about ice? Oh wait even better y’all got coffee beans or what? Like does no one properly take inventory & forecast accordingly? This is unacceptable on the management staff.
Can’t refund my mobile order back on to my card. But will get a in store card which cannot be added on to my Starbucks app. I got the app so I don’t have to carry around another card.
Get it together Aiea shopping center Starbucks!

I am so pleased with this starbucks they are very polite and real nice also they got my order right and even made it sweeter cuz i asked it makes my days so much better when employees are nice

Like most of us, I go to Starbucks to study or just read a good book. Although I do not trust the public wifi, people seem to not have any issues with it. Noise level on the other hand varies on customers.
There are 3 Starbucks (maybe even more) close to my place and this is by far my favorite one in the area. Although set up is the same, this Starbucks in particular is larger than most I’ve been to in Oahu (Bougainvillea, Salt Lake, Pearl City, Kunia, Kapolei locations) and even though it’s very busy, there seem to have plenty of space for everybody. In addition, cleanliness is acceptable (tables wiped down most of the time, floors are swept, bathroom is not gross w/​paper towel everywhere).
Customer service is okay but fast. A unisex bathroom is available provided with a code to enter. Lastly, there are no homeless people hanging out here (yet)= thumbs up!

Hi my name is Leilani and I am addicted to my Starbucks mochas. Yes, I know I could make my own coffee at home and save a ton of money but there is something about that moment of peace when I place my mobile order and walk in to pick up my cup of joy.
I live right in between 3 Starbucks locations in Aiea but this is by far the best one. I love the morning crew (Janine, Shyla and Anya). They always greet me and my baby boy as we walk in.
The store is always clean and the line moves quick enough if I don’t mobile order.
What is mobile ordering? It is only the best but most dangerous invention ever. Not only does it make ordering easy as clicking a button, it makes it dangerously convenient to have my cup of joy waiting for me even if the line is ridiculously long. I don’t know how the baristas do it but standing in this invisible line is awesome!

I love Starbucks and I am lucky to have three locations I can easily go to at any time near my home.
I like this location a lot because it’s near McDonald’s. I pick up breakfast for the family and come here to get my coffee. The staff here is extremely friendly and some recognize me right away when I walk in and give out cheerful greetings. This is a Happy place. My kids like to order customized chocolate milks and I get my usual white mocha.
Parking is kind of tight on weekends but that is because they share the lot with jamba juice and L&L drive in, along with times supermarket.
Service is quick, there are a few tables inside and outside. Wi-​Fi is free. Watch out for the creepy guy who sits in the back with his chewbacca face covered haircut.

I go to this location every morning because I get my bosses coffee in the morning. All the workers are so sweet, they remember all the clients that come in on a regular bases. They remember my coffee order like the back of their hands as well as my name.
And while I am waiting for the order to be done the barista is asking my weekend went or how I am doing? Going to places like this really helps my morning start off great and just what I need in the morning.

I’ve grown to love this location for two reasons:
1. They usually have my favorite drink, strawberry acai, when the other locations run out.
2. It’s on the way home.
The baristas are friendly, fast, and know how to make the drinks the way it should be.

I always go to this location because it’s close by and the drinks are always on point. But today I was disappointed with the service.
I’m not sure how employees get drinks or discounts but today an employee was in front on me in line, off the clock. She ordered and iced tea drink. During the whole transaction all the working team members were talking to her, which was cool. But after I ordered and paid, they continued to talk stories. It seemed to have slowed them down. While they were talking they told each other they needed to try this drink one of the workers has made. Each employee asked for a sample. I didn’t care, until I realized that my drink was made AFTER they made drinks for the off the clock employee. She didn’t even pay for it. Should they of made that AFTER the customers drink? Especially since my drink was paid for and her second drink obviously wasn’t.
I’m all for employees sharing drink secrets, talking stories etc. but please just remember that the customer should of came first. It’s not like it was busy either. The off the clock employee could of gotten her extra drink after.
The customer service given to me was defiantly top notch. Just the fact that my drink was delayed for a reason like that didn’t make me as happy as I usually am leaving Starbucks. It took 10 mins to get my drink when I know they can whip it up much faster.

They ran out of lemonade…

Starbucks is an almost everyday activity for me.
I loved the staff here they are so friendly. And they also welcome you everyday and they come to remember your face. They even now what k would order.
The wait for drinks here isn’t that long. The baristas work really fast and they get the lines going. They never did mess up on my drink and they make it just the way j want it.

Shyla and crew are the best. Always friendly and correct the first time. Close to Aiea Bowl, Times and other great merchants. Great way to kick off the morning.

Looks like a normal Starbuck’s until you see the employees… HOT CHICKS! The overall cleanliness was ok. The service was excellent! The music was like a lullaby though… LoL!

Whenever we go to Times or the Credit Union, I usually stop by this Starbucks (SB) location to check and see if they have my beloved oatcake. I’ve found that this location is hit-​or-​miss — more often than not, I’m able to find my favorite treat, but sometimes I’ve gone too late in the day and they were all out! I like this location because it’s usually not super packed – at least, during the times I’ve gone – and I’ve met some friends at this location before and we were easily able to find at seat at one of the larger outside tables.
Here’s what I would recommend:
«Hawaiian Oatcake»: I usually go to SB not for drinks, but for this unique treat. I often buy two and stock them up for breakfast! These unique oatcakes are rich in fiber and bran, and they’re studded with cranberries. While others have complained that the oatcakes are too dry, I find them to be yummy. They are more bland in taste – something that can be easily solved with butter – and I just pick out as many of the cranberries as I can to enjoy my treat. Definitely a great on-​the-​go snack or a breakfast option. This is something I always make sure to get whenever I visit Hawaii, and I often buy an extra one to take back to Cali with me for the next morning’s breakfast.
«Chocolate Cake Pop»: I tried this cake pop when they first came out … and because I was preparing to make my own batch and wanted to see what the SB version tasted like. This bite-​sized treat features chocolate cake mixed with chocolate butter cream, dipped in dark chocolate and topped with sugar sprinkles. This particular cake pop was my first choice because it was the only chocolate option available at the time. The cake was soft and moist, and I really liked the dark chocolate shell. The sugar sprinkles added extra sweetness and crunch and my cake pop was literally gone in two bites. This is a great treat for small kids and I was grateful to taste it – and knew what I should aim for when making my own batch of cake pops – but if I’m ever craving something sweet at SB, I would probably opt for a larger treat.
«Hazelnut Macchiato»: I would get this drink because of its hazelnut flavor … and I like anything that reminds me of Nutella. It features freshly steamed milk with vanilla syrup, espresso and a hazelnut drizzle. I’m sure the vanilla-​hazelnut combo is light and sweet, and I would get this drink with a soy substitute as well.
«Iced Caffe Mocha»: If I do get coffee or drinks with caffeine, I almost always prefer them iced instead of hot. This iced option features espresso combined with bittersweet mocha sauce and milk over ice. I almost got this drink, but I opted for the «Skinny Mocha» option instead to try to save on some calories. But I definitely wouldn’t mind trying this cold, richer mocha drink sometime. My «Skinny» version was still sweet enough and contained just enough caffeine, so if I need a stronger dose/​want a more distinct mocha flavor, I would go for this option instead.
«Iced Caramel Macchiato»: This «Caramel Macchiato» was one of my college friend’s favorite drinks. I’ve heard it ordered many times while I was in line at SB, so I know it’s pretty popular. It features espresso combined with vanilla-​flavored syrup, milk and caramel sauce over ice. Though I like caramel better when paired with chocolate, I probably would end up ordering this popular drink during some future SB visit, just to try it. I know it’s on the sweeter side, and I would opt for soy milk (and perhaps ask for a drizzle of chocolate).
«Cinnamon Dolce Latte»: I love all things cinnamon, and I’m sure this drink would be a winner based on its fragrance alone! It features espresso with steamed milk and cinnamon dolce flavored syrup, and it comes topped with sweetened whipped cream and cinnamon dolce topping. I can just imagine that this drink is like a Cinnabon in liquid form. I definitely want to try this fragrant drink on a cold day … when I’m craving the spices and sweet taste of cinnamon.
«Iced Hazelnut Macchiato»: If I want a hazelnut drink that’s cold (as opposed to the hot version), this drink would be my go-​to. It features espresso combined with vanilla-​flavored syrup, milk and hazelnut sauce over ice. I love the smell and taste of Nutella, so I’m thinking that this iced drink would remind me of that since it features a distinct hazelnut flavor.
«Mocha Frappuccino Blended Coffee»: I’ve never expanded outside of the frapp category, but I do want to try one of SB’s blended drinks one day. This one sounds like it’s right up my alley, as it features coffee with rich mocha-​flavored sauce blended with milk and ice. It actually sounds pretty similar to the «Java Chip» Frappuccino, but without the chocolate chips. I’m sure I’d like it if I ever tried it.

Super fast and friendly service at this location. I’m so happy to have these holiday drinks back! The Salted Caramel Mocha is a must try during Christmas time!
The staff here is really great and interactive. Everyone has a smile on their face :)

This is the first time that I received bad service from a Starbucks, though they had 4 people behind the counter. Yes we had a lot of people waiting in line as well as for their coffee. Some customers didn’t know what they wanted and that took a long time too. This is the first time that it seems so disorganized behind the counter. Three people heating food, one person to make the drinks and no one at the cash register. I’ve been to many Starbucks on the island to know how that this is not normal.

Cozy location with an outdoor seating and accommodating staff. They were accommodating with using the soy blender when asked to do so by a vegan guest. John was particularly accommodating, making sure to use my free birthday drink on our most expensive drink.

We arrived just before 3 PM to take advantage of Starbucks’ Summer Frappuccino Special that has been going on since May 1. There were several others who were already waiting but as soon as 2:59 hit, they got off from their seats and became like the horses on the Kentucky Derby starting line. By the time my turn came, there a line formed behind me to the entrance… Frappuccino Zombies”!
Anyway, because I was ordering 2 drinks off of the Secret Menu, I brought the recipes for Ferrero Rocher and Tiramisu Frappuccinos. Both of beverages contain multiple ingredients that have to be entered into the register for correct portioning and pricing. Barista Emily took my orders and then she and fellow Barista Tasi deftly «whipped out» both frappuccino beverages within a few minutes. Now, a crowd gathered and the line extended outside of the door. Luckily, there were additional baristas on duty so the line moved swiftly and the drinks «kept flowing».
Great job and friendly, proficient customer service is in full-​swing at this Starbucks!

Meh, this Starbucks place. Meh in comparison to the others I have been.
Limited seating indoors since this place is pretty small for a Starbucks. Seating includes chairs and tables in front which is kind of close to the cashier and customers who are waiting in line (I like my personal space). The chairs in the front area were kind of awkward (much like myself) and super über dee duper high so it felt like having to hike a mountain in order to sit down (even though I’m considered tall, it was still an issue). Then, more awkwardness pursued when my knees were hitting the table ugh; resulting in me having to push out my chair further and hiking the thing once again.
Once again, the drinks at Starbucks are usually reliable, and this location was, well, reliable and did good with my green tea latte. People working there were of course friendly (much to my delight). My only qualm with this location was that it’s not spacious enough for people who have a thing for personal space and not getting into other people’s invisible bubble. HA.

I come here often enough to notice everything a customer is able to see. I noticed all Starbucks locations restrooms are unisex (at least to my knowledge) and I love the fact this one is always clean. There is either 2 or 3 baristas working each shift. Although sometimes you can sense the tension between the baristas, it doesn’t effect my visits here (since they are all so friendly & helpful towards their customers). I especially love their barista recommended /​creation featured drink. They have a little eraser board next to the 2^nd register on what that drink is and the ingredients to make up such an awesome creation.
My favorite Starbucks drink has always been a Thai Latte, however I’ve been exploring and this eraser board is perfect when I want to try something new. The best one I’ve tried so far is their Banana split frappuccino. It’s a vanilla bean frap with mocha, a banana (this rings up as an additional $ 1), whipped cream and crumble. It’s so refreshing & yummy. They say you can customize any drink and you just need to know the ingredients to order it elsewhere.
Even if getting out of this parking lot is a pain this is my favorite Starbucks to get my caffeine fix.