Office Depot

This review is only for their Shipping Services Only!!!
Their shipping services are super fast and easy. You use the computer to input your information (to and from) and the label prints out. The person behind the counter then puts the label on your box and charges you for your shipping and off you go! There’s almost never a line like at the post office! Out of the 3 times I went, only one time (today), was there a person in front of me. I also love that they take both UPS and USPS boxes! I hate having to look up UPS stores and they’re never nearby! Love that this is right down the street!
They also have a bunch of flat rate boxes available if you didn’t already pack a box beforehand.
I love that you can drop off a box anytime they’re open! I dropped off a box today and of course the post office is closed but my package will go out first thing in the morning! Super awesome!
My only gripe about this place is they’re always short staffed! Today, there was only one person at the station so only one customer could be helped at a time. Another time I came, there were 2 workers but the person helping me had never been assigned this area before and had no idea what to do. Aiya! Staff this department! It’s such a great service!
Overall, if you ever need to ship a package, whether it’s after post office hours or not, Office Depot is a great alternative to going to the post office!

I was here last night needing to print a bunch of files I downloaded on my phone. The young lady who helped me was very friendly and helpful. She was patient to my requests and was very quick on the printing. I had a lot of printing including printing on the self-​service machine. My time at the self-​service machine took very long because I don’t know how to use their machine and I needed them printed a certain way. They close at 9, but I ended up finishing at 9:30. I think there were 4 employees closing together. All of them were friendly even as I apologized for keeping them so late. I’m so gracious to them as I was scrambling to get my printing done for my event this morning. Thank you from the bottom of my heart, Office Depot — Waimalu.

We literally ran in to this Office Depot (it was pouring rain) to look for a replacement laser printer toner cartridge. As we both tried to dry ourselves off before searching the toner aisle, we were approached by a very friendly and clearly happy employee, Bill. We showed him what we were looking for and he escorted us to the correct section of the store.
Within a few seconds, he located the corresponding part number for the high-​yield cartridge that we came in for. He also reminded us about their rewards program, which I am a member of, that would give us some bonus money for recycling our worn out cartridge. Yay! However, he further pointed out that we had also removed the printer drum along with the cartridge and to not turn that drum in. Bill mentioned that he has seen a lot of customers who have accidentally removed the drum and turned it in along with their cartridge for recycling. If you remove the drum, it’s like removing the heart of a laser printer as the drum distributes or applies the toner to the paper you’re printing on. So be careful of what you remove from your electronic equipment!
We weren’t in the store for more than 5 minutes from being greeted to checkout. Everyone seemed so pleasant and helpful. The store is clean and nicely stocked although looking about in an office supply store seems somewhat sterile. This store shares a large parking lot with Safeway, City Mill, Subway, Starbucks, other businesses and a satellite Honolulu Police station.
Office Depot, Aiea is our go-​to office supply store!
#429

I would give 0 stars if it was possible. The girl at the printing desk was SO RUDE. She had such a bad attitude and the guy working with her had the same kind of attitude. She left the counter while we were standing there asking for help to talk to him about some type of party or people they were going to meet up with later. Terrible customer service! We ended up buying the labels and going back to the Aiea location to get them printed because we were just so fed up with how she was treating us.

Went to buy water that was advertised 2 for $ 5.00. Can you believe they only brought in 2 pallets. I was there shortly after 10am and luckily I got my 2 cases. Plus they substituted with purified water not the one they advertised.

This review is only for the ON-​LINE ORDER I recently placed.
Terrible customer service!!! If you place an order on-​line they give you a delivery date and don’t follow through with it, nor do they call or send you an email that it’s NOT the date we said it would be. You then call the customer service # they provide to you in your email and none of them have no clue about the order and tells you to call the local store. I call the store and 5-​different people answer asking me for the order # and… now they tell me, no delivery today, but said tomorrow for sure. 3-​days later than what the on-​line confirmation tells you. The best was when «Besty» answers the call and I tell her I am following up on an order I placed and she says «Telemarketing» right? Whaaaaat, you 4-​real??? Worst experience ever through this on-​line ordering, ever!!!

The store manager is terrible. Closing Manager on duty on July 25, 2015 would not honor sale sign that was put up in store early. It was for ear buds for $ 3.00, he said that Sale starts tomorrow Sunday, July 26 but because they have over a 1,000 items that need sale signs they need to start early. I was in store at about 8:00 PM. A sales associate informed me that they will honor the posted sale price, and when I told the manager, he tells me well I am the manager and she is just a sales associate. HOW RUDE!!! I don’t understand how a store can take down current sales sign that is still in ad and put up new sale signs and will not honor posted sale sign. DO NOT SHOP HERE TAKE YOUR BUSINESS ELSE WHERE!!!

Rather ship my packages through Office Depot vs going to the post office or UPS. I get a hard copy of my tracking number vs a receipt. MEESHA (apologize if wrong spelling) & JACOB in the printing area are VERY helpful EVERY time I go there. My to go store for shipping & office supplies. Much Mahalo to MEESHA & JACOB for everything… Respectfully, crooked credit card lady

This is just for the paper shredding service. Its hard to find a shredding service in Honolulu for small amounts of paper. Office Depot seems to be one of the few places that will do it. You can wait for them to shred it in front of you or you can watch them drop it into a secure bin. You pay by the pound.

This rating is only referring to the short stocky person who prints personalized items for you. She doesn’t smile and she just stares right through you when you ask her a question. We asked specific questions and her answer to every question was: I can print whatever you want. I can make whatever you want. And that’s what she kept repeating. But she couldn’t print everything we wanted and we wanted specific answers so we could narrow our choices down. Or maybe if she lightened up, we wouldn’t be upset with her response to our questions. I apologized once for taking so long to decide and she did say, «no problem,» but by the look on her face, she was clearly irritated.

Cyndy’s Bottom Line: A place to make quick copies.
Stopped in to make copies. There were (3) copy machines which are equipped with a tray to load your originals.
The first copy copy machine I used the credit card swipe was not working. A nice sale associate from other side of the store came over to assist me. She walked me over to another copy machine which credit
card swipe was not working again. She
switched the machine to provide
a printed receipt for payment to take to the register.
I went to the register to pay and the
two sales associates were focused on a project.
The customer acknowledged to the sales
associate that I was waiting to pay as another person was not sure what I was
paying for. Go figure.
The saving grace was that there is ample parking and I got a spot right in front of the store and quickly made copies.

My recent visit was for a custom address stamp you can get while you wait and it’s only $ 20 and it lasts for a long time. It’s a Brother brand. It’s a good deal.
I went there on an evening and Business Services section was already closed. They only operate until 5pm daily and closed on Sundays. They say they are short handed. So call before you get there.
Their checkout line was slow. But their employees are pretty good.

After going to fed ex to get papers laminated ($ 100’s of dollars worth of papers) I finally figured out that Office Depot laminates AND has 2 qualities of lamination to offer (thinner and thicker) the thinner one is the one that I chose since it was $ 1 less then fed ex (it doesn’t seem like its a lot but when you’re laminating 16+ papers a week and paying $ 2.49 at fed ex you do the math lol) anyways the quality is much better than fedex and office max rounded off the edges on my papers as well as overall I will be coming back here again

I bought new ink cartridges a couple months ago. They worked fine at first. Now all my colors aren’t printing out ! Ran some tests, had the cartridges cleaned… Found out my cartridges expired in 2009! 5 years ago! Unbelievable. Also the sales associates do not know their merchandise. 3 different people helped me. First one sent me home with the wrong cartridges… had to come back and return them. The others didn’t care about their job. I usually don’t complain but after this happened I must. I’m never going back to this store again. Look at your bad reviews and do something about it.

Deborah, the store manger is awful!!! I will never return here again!!! She wont honor the PAID $ 60 extended warranty that i bought with my tablet. When i bought it, i was assured, «anything at all happens, just bring it in and we will replace it.» The managers selling point was that i wouldn’t have to go through the hassle of calling the manufacturer to get it fixed.
And the tablet had a manufacturers defect that it is not responsive in all areas of the screen, was like that straight from the box. It is in excellent condition, no damage whatever.
I finally make it there and explain my situation, show her the receipt. She says «sorry you are going to have to call the 800 number and they will give you a gift card in the amount of the purchase.» U explained that i didn’t pay the $ 60 to go through the same hassle i would get from Asus, i wanted her to honor what the other manager promised. I bought it for peace of mind in case it ever broke the screen. I shouldn’t have to pay 60 because they sold me a tablet defective from the manufacturer.
She refused to honor any of the guarantees that were made to me, and was very rude about it. She should be fired for costing office depot another customer.
Or office depot should just go out of business, their customer service is terrible since their merger.

The Sssssslllllllloooooowwwweeeesssstttt workers EVER! Was there for 25 minutes and Yvonne at the counter was still figuring out paper sizes! I complained for them to hurry up and they didn’t even apologize for the wait. The manager, Desiree, was there and she was just silent! They both pretended not to hear me.

Came here and found what I needed in under 10 min! #WINNING
I also got a great deal on a hot pink file box ($ 4 on clearance!) and got signed up for the rewards program for recycling my old printer’s ink.
I like this location much better than the Ward one but it still feels a little sad and run down. Maybe if they could change the lighting or something to make it feel like a happier place?

It’s been years since I’ve stepped foot in an Office Depot, since it seems I’m always looking for that obscure item that the big box probably doesn’t carry. I decided to drop by this morning because I had a gift card balance, was surprised when they carried it, and was spurred to write a review because of the awesome customer service!
I was looking for a particular stationary, which the first store (and much larger) didn’t have. Before heading to town, I googled and found the Office Depot in Waimalu — I had forgotten all about it. I found the stationary, then wandered about checking out some prices. Seemed competitive for the supplies I usually buy online, some larger items were surprisingly cheaper (including the printer I bought a month ago), and they price match. They didn’t have a bunch of other items that I’ve bought this year though.
Up until this point, I would have skipped the review entirely. The person helping me checkout was awesome though (and I’m a little critical sometimes on customer service)! I think they went above and beyond for sure, making sure I had exactly what I needed, answering all my questions, and price matching my item. I’m incredibly happy that I was able to find exactly what I needed (I bought 2 of the last 3 boxes though, hope they have more for the next person) and the customer experience will ensure I visit here as my first stop when I need supplies next.
Note — There were several items I’d consider normal stock but they didn’t carry, which is why I knocked off a star.

Color me impressed. I stopped by here last week looking for ink for my printer and I was blown away by the service. Not that it was amazing, mind you. I was blown away that people actually asked me how I was doing and if they could help me find anything. I was approached by FOUR associates in the five minutes I was there. This is a vast improvement from previous visits where it would have been impossible for me to get someone to talk to me… even if I had hundred dollar bills streaming out of my pockets and onto the floor.
I don’t know what happened here, but keep it up! No one likes being ignored.

Solid three stars for Office Depot. After the demise of the big box computer retailers, you can still walk into an Office Depot and browse the latest and greatest computers on the market. I’m an Apple guy, but sometimes I like to browse what else is out there. I recently needed a charging cord for an HP laptop that I had at home. Walked into OD and there it was, right in the accessory section. I also like to walk around and look at all the nice office furniture they have available. They will always be my go to place whenever I need anything for my office and stationary needs! Clean stores too!
«Yelp’s 31’s» — #14/​31