Hawaiian Isles Water

Terrible customer service. Delivery was set between 7am-​9am. Delivery was attempted at 8am but no water was delivered. Apparently the driver could not find our apartment number and left. They did not attempt to ask security or give me a call for directions. That fine! I guess they dont need the business. Would not recommend. Beware

Best water around. I always buy their bottled water. others taste like tap or chlorine. Theirs tastes pure.

I am writing on behalf of the company I work for who receives service from these clowns. They are a complete joke! They don’t show up on their scheduled deliveries… like ever! After multiple phone calls and countless empty promises, they still don’t have the decency to make a delivery. Really??? I am baffled by the fact that they can’t get it together. We’ve been more than patient that enough is enough. We are dropping them and taking our business elsewhere. Do yourself a favor and stay away from this company!!!

Their delivery service is poorly run. They have been at least a week late with water 6 times, and make little compensation or remorse for their mistakes. In fact, the finance guy on the phone got huffy when I asked for compensation (remember this is the sixth time they’ve been more than a week late) when he told me that they were having problems with their drivers. That was the last straw and I cancelled my account. I’ll be going with Menehune in which I’m sure I’ll get my water on time. The little discount at Hawaiian Isles isn’t worth the effort, and since the water is the same with competitors, the service is the differentiating factor which isn’t a positive with Hawaiian Isles.
p. s. once I told the finance guy I wanted to cancel my account he said fine and then hung up. Tremendous customer service.

I love their water. I always buy their bottled water for my family and are especially useful at parties and get togethers, anything!

I love their water and their service was great for about 4-​months, then it went downhill over the last 6-​months. I never get my water as scheduled and have to call them after every scheduled delivery to tell them that my water did not get delivered. Then I would get duplicate deliveries which would increase my bottle deposit amount. It is obvious they have internal processes problems and it is negatively impacting their business. I finally cancelled my service, and true to their business practices, they showed up a day early to pick up my empty bottles and cooler! Good thing I was home. Then, they showed up to deliver my water two days later and a week after my original scheduled delivery! Unbelievable! Glad this is over. However, I wouldn’t be surprised if I now have problems getting my refund or they show up to deliver my water once again.

We have been relying on their water for a long time. Whenever we travel neighbor islands, we buy their water a lot. Their price is always right. And our home always store their water for disaster preparation.
Unilocal 365 — ³¹³⁄₃₆₅

I’m giving them only four stars because they can’t seem to remember if I’d given them my credit card to charge my monthly bill but I don’t mind reminding them at this point after my awful experience with Menehune. They’re also a dollar or so cheaper per bottle in the end so that helps as well as the fact that they’re always on time and call us when they’re right outside so that we can do the empty for the full bottle swap. All the delivery guys are real nice and it’s nice doing business with Ruby who does the admin portion of the business from the office. You can call or email her and she’s very responsive. Overall, I’m a happy camper with this company and I’m glad a coworker recommended them to me!