Auntie Anne’s

I like coming here when I’m looking for something light during my lunch break and I will stop by here to get a pretzel and lemonade combo. The lines move fast so I have never had to wait for more than a few minutes.
The kids who work here are very polite and I get a greeting when I step up and a thank you when I leave. I like the pretzels here they are very soft and kept warm. The downtown location has the fresher pretzels which I’m guessing because it’s the busier side with the movies. The downtown location also has four different kinds of lemonade and uptown has two. I normally get the salted pretzel but there are a variety of flavored toppings and dips that you can choose from also.
I would like to emphasize the great customer service I have received in the past couple of weeks. I’m glad to see the younger workforce working hard while giving service with a smile. These kids deserve a big pat on the back, and i will be returning here.

Not really a fan of this place. The pretzels are okay, but I liked Pretzelmaker more back when it was Downtown.
I usually get the mini pretzel hot dogs, but more recently I got the large one. It was undercooked! The pretzel was gooey on the inside and very unappetizing. Won’t be eating that again!

HORRIBLE CUSTOMER SERVICE AT UPTOWN!!! Staff slammed my pretzel dog and ICEE on the counter, and did not give me eye contact. When I asked for my receipt, I saw that she over charged me. When I went to confront her, she told me «Are you sure I overcharged you?» … I then asked what her problem was and she accused me of giving her attitude the yelled at me and said, «give me your card.» No eye contact, no please. nothing. When I told her she shouldn’t be acting this way in front of customers, she continued to disrespect me and yell, «do you want me to apologize?» … She then went on and said, «you’re pissing me off.» I was in complete shock. I called the store manager and regional manager this morning. Btw, her name is Azzalae. teenager with no respect!!! She informed me that she was the manager, she’s not … Hopefully corporate is able to take care of this issue. I will be highly disappointed if I see her working again.

I wanted a small snack so I choose this place in Pearlridge. I did not have the pretzel with the pepperoni and cheese toppings so I had to try. It was pretty good as it had a nice flavor from the saltiness from the pepperoni and the sweetness of the pretzel. It comes with cheese or marinara dipping sauce which adds to the taste. I do like their pretzel mini dogs as they are a wonderful snack.

Man I wish I bothered to pull this place up on Unilocal before I stopped here. The girls working the counter were nice but the Pretzel itself was crap. I ordered the Salted Garlic Original Pretzel and it was so stale and hard, I felt like they took old pizza crust from a Frat house and sprinkled garlic powder on it. I’m surprised it didn’t rip a filling out. I miss Pretzelmaker so much. Luckily I didn’t invest too much into my visit, $ 3 is not a lost since I doubt I’ll be going back any time soon.

Cinnamon pretzels here is gross. Sugar is too lumpy. Pretzelmaker was way better in my opinion.

Came here (Uptown location) to get the mini pretzel dogs and the cashier, Karlyn/​Karilyn or something like that, was handling cash transactions and was grabbing the food in the cups bare handed which is pretty nasty. Also they were making the pretzels bare handed so maybe adding gloves to rhe work area would be nice. I understand using tongs but like dont have the same person doing cashier also grabbing food without washing their hands. I’ve worked with food and cashier before so i know its unsanitary and im probably not going back here until its more sanitary tbh

I wish you guys would invest in using gloves when preparing your pretzels. I came here wanting a pretzel but watching your employee making the pretzels without gloves on turned me off. I find it unsanitary. Not only does he make the pretzels without gloves he also started touching other things THEN going back to making his pretzels WITHOUT washing his hands. I videotaped him rolling mini pretzel dogs then throwing them against the wall. What if the wall is dirty?
Please invest on being more sanitary then maybe I’ll consider coming back.

Overpriced, but hey, what isn’t these days?
My all time favorite item on the menu is the cinnamon sugar pretzel. It comes with way more cinnamon and sugar than other pretzel places. $ 3+ seems expensive for bread, sugar, and cinnamon, but the euphoria I get when I sink my teeth into these pretzels justifies this discretionary expenditure.
It’s been years since I’ve been to Auntie Anne’s, since there are only two locations on the island (both at Pearlridge Center). So I walked in, intending to buy a pretzel. But wait, in display case, I saw cups of bite sized pieces of cinnamon pretzels. Since I was sharing with my son, I figured these would be easier to consume. So I bought one. Not knowing that it’s about a $ 1 more than the pretzel (just over $ 4). Being the Chinese person that I am, the first thing that came to my mind was «which one has more bread — the pretzel or the nuggets?»
Thanks to Lyla D., I recently found out that you indeed get more product if you buy the cup of nuggets. Will definitely be buying the nuggets from now on!
p. s. my son loved the nuggets!

Location: Downtown side of Pearlridge Mall.
So my girlfriend and I are trying to decide what to get. As we are looking at the little display of pretzels, we see an employee filling it up. The employee goes by the name of Hunter. My girlfriend mentioned to me that he was eating while doing so. First of all, that is so unsanitary, what if his spit and germs fell into not just my food but every single one of those pretzels that were in there. People after me would have no clue! Disgusting!
Secondly, my girlfriend yells out, «eating on the job, I hope he washed his hands». All he did was continue to fill the display and chomp on his food. What got me the most irritated was that the cashier heard my girlfriend but she also witness Hunter’s actions. And did not do or say anything. All she could of done was apologized to us and scold him. She did not.
I was so disgusted by what literally just happened 5 minutes ago. I told my girlfriend I needed to write out this review right away because I was beyond pissed. The reason for the ONE star was because although the cashier did not apologize to us, she was still polite. But other than that, they would of honestly received no stars at all. This was not the first time I was displeased with this place, but this time made me so disgusted I had to write a review.

2 stars is kind of stretching it…
I came here today because I love pretzels, ok lol. Anyway, this was my first time actually buying pretzels from here since this use to be pretzel maker.
I MISS PRETZEL MAKER!!! ;(I ordered the cinnamon sugar pretzel bites. Unlike pretzel maker, they don’t flavor your pretzel in front of you, instead they are already premade in the showcase so my pretzel bites were not fresh AND they were soaked in butter, and CHUNKS of cinnamon sugar clumped together ughhh. I’ll post a picture so you can see what I mean. It was just too much clumps of cinnamon sugar and it was NOTHING compared to pretzel makers fluffy yummy pretzel bites :(and pretzel maker never had it already premade they always had it fresh AND the cup was always filled to the top AND there were never clumps of whatever flavor you chose like the ones I recieved. I’m sorry to compare this place to pretzel maker but… bring back pretzel maker!!! Lol I won’t be back for another pretzel here sadly :/​I didn’t really enjoy mines.

Have to share an update: Went back again two weeks ago, and the service is MUCH improved. I think even the pretzels I got tasted better, too. But it might just be because there was such a better vibe from the employees. :)
My husband and I both got the sense that this location may have recently gotten attention from Auntie Anne’s corporate offices, and had recently made some improvements.
Whatever it was, it seems to be working.

Location:
They are located in the Downtown part of the Pearlridge Shopping Center by Lids and Champs.
Food:
A handful of the pretzels were already made and waiting in the warmer. The first batch of mini bites was NOT fresh so I asked for another batch when I didn’t taste the butter on the pretzels. I did ask if there was butter on it and I was told there was but it clearly did not taste like it. The second batch was better.
Drinks:
I got a lemonade and it was refreshing. They also sell different flavor lemonades, soda and Icee.
Overall, I love munching on a pretzel while I walk around the mall but I would rather wait for a fresh pretzel than a stale tasting pretzel.

ONE star! For many reasons!
Customer Service: TERRIBLE
–The gentlemen behind the register helping me today was more interested in giving his co worker (who was NOT on the clock, but was about to start her shift and was standing on the customer end of the register) sarcasm and more interested in when her start time was instead of my order and concerns!
Product: TERRIBLE
–The SAME gentlemen did not seem interested when I asked him for Pretzel nuggets PLAIN (No salt, no flavor, no nothing!) he kept insisting that the «original» is the only nuggets available other then the cinnamon and dogs. Not only do the original nuggets suck! They taste like they were sitting in the warmer ALL DAY soaking up all that oil! BARF*
I WANT PRETZEL MAKER BACK!!!

If you want to be snickered at because you asked how long the product has been sitting out because an 8 hour old pretzel does not sound appetizing … This is the place for you! Customer service is lacking here but pretzels are really delicious when it is fresh.

This just got added to the list of places that I will never order from again. Im not sure if this location is the one we bought from but the review is for the Auntie Annes that’s on the uptown side.
My son likes to order things from here because they have those Pretzel nuggets with cinnamon. What kid doesn’t?
Anyway, they serve it in a cup and he didn’t realize until there was only 2 pieces left that there was a cockroach at the bottom of his cup. I thought he was going to vomit in the middle of the mall!
My wife took back the cup to the counter and the young cashier seemed grossed out about it. The lady manager was not apologetic at all. She didn’t say anything about the roach in the cup. All she was concerned about was what payment method we used so she could issue a refund.
With an attitude like that, it seems like that type of situation happens a lot!
No more Auntie Anne’s for us.

BE CAREFUL of this business establishment. .
They do unethical practices to charge you more money.
Today, I ordered a cup of mini hotdogs for $ 5.99 and the chubby Filipino boy asked me if I would like a cheese sauce or marinara sauce… no offer to have it plain.
Irregardless of the sauce I chose, he then told me my amount owed is $ 7.06…which now included a 75 cent charge for the sauce!
I think that this practice needs to be changed to either offer the plain option, or tell people the 75 cent cost for the sauce.
In my opinion. .I WON’T BE GOING BACK THERE ANYMORE!

We came here on a whim because my 4 year old of course didn’t want aloha salads and when we got to the other part of the mall was «all of sudden» hungry. After a long day of shopping I gave in after all, it’s been years since I’ve had one. I just ordered the pretzel sticks with cheese because it’s the least messy. The two associates we had were very friendly and fast. We will come back when we are in the mood for a good pretzel.

When my brother and I would tag along with my mom on a shopping trip to Pearlridge when we were younger, choosing a snack was always a dilemma. I was often torn between The Cookie Corner and the neighboring Auntie Anne’s Pretzels – and Yami Yogurt, when Yami Yogurt used to be here – but when I was craving something more savory, Auntie Anne’s (AA) won out.
I actually don’t like crispy, hard pretzels – unless they’re coated in chocolate or peanut butter – but I absolutely LOVE soft, doughy, chewy pretzels. Especially when they’re super fresh and warm, straight out of the oven!
I would usually get the same thing from this pretzel vendor – the tried-​and-​true «Cinnamon Sugar» pretzel – but sometimes I would switch up my order, depending on my mood. My bro, however, always got the same thing – that cheesy «Roasted Garlic & Parmesan» pretzel.
The menu at AA is pretty limited, which makes it easy to decide on your specific pretzel treat. It’s fun to see the workers rolling the fresh dough to create the pretzels, and the line here is never usually very long.
Here’s what I would recommend:
«Cinnamon Sugar»: This is the pretzel that I would order the most from AA just because I have a serious sweet tooth. It’s absolutely the best when it comes hot from the oven and is sprinkled liberally with fresh cinnamon and rolled in sweet sugar. I love the sweet taste of this pretzel and gritty texture from the cinnamon sugar, but be forewarned — this pretzel is can get pretty messy to eat because the cinnamon sugar gets everywhere!
«Roasted Garlic & Parmesan»: My brother would order this pretzel every time we made a trip to AA because of the strong Parmesan flavor. If I was craving something savory, it would be a toss-​up between this Parm pretzel and the Sour Cream & Onion version. This pretzel features the aroma of garlic and fresh parmesan. Although you do have the option of dunking this savory treat in marinara dip, I always preferred to enjoy my Garlic & Parmesan pretzel plain. I like the strong garlicky smell, as well as the prevalent taste of the Parmesan. I was especially a fan of how they usually sprinkle the Parm cheese liberally over the fresh dough.
«Sour Cream & Onion»: This was the other pretzel I would sometimes order if I was in the mood for something more savory. Sour Cream & Onion is actually the flavor of one of my favorite chips, so naturally, I like it in pretzel form as well. The sour cream & onion taste isn’t overwhelming … but it’s prevalent enough that you’ll get that distinct taste I every bite (and will probably faintly smell like it afterwards). I really liked the seasoning, however, and would recommend this if you aren’t the biggest cheese fan but still want a savory pretzel.
«Cinnamon Sugar Nuggets»: I think this is a more recent addition to the AA menu, because I don’t remember these «cinna-​bites» being on there when I was a kid (unless I just wasn’t paying much attention). These small and sweet pretzel nuggets come sprinkled with simple cinnamon sugar and is the perfect treat if you don’t want to eat an entire pretzel (not that I have a problem doing that anyway). I would probably get these bite-​sized nuggets if I just need something to hold me over until my next meal … or if I can’t decide between treats and want both, pretzels AND a cookie from The Cookie Corner.
«Pepperoni Pretzel»: Because pizza is one of my ultimate comfort foods, I’ll have to try this «Pepperoni Pretzel» at some point. It features nine scrumptious slices of pepperoni (how precise) and a savory three-​cheese blend freshly baked into a warm, soft pretzel. Best of all — there’s no marinara sauce on this pizza-​inspired pretzel treat, which is a plus for me, as I don’t really like tomato or marinara (I can handle it on my pizza, as long as there’s not an overwhelming amount). I look forward to trying that ultra-​cheesy blend, which is sure to be savory and crispy when baked straight onto the pretzel itself.

I have a thing for pretzels… as in I love them! Haha, so of course if there’s a place nearby I have to go! Not sure why. Anyways, my favorite item are those dipping pretzels, the perfect length and easily eaten to be dipped in your choice of cheese, glaze, etc. With their quick, yet friendly service you can just start munching away and ways you shop and walk! Note: not recommended for klutzy people — like me! :P

My experiences at this store is always awesome. The young kids that work here are always nice. Will be taking my self out there more often.

I miss the Pretzelmaker. They were so much better. My parmesan and garlic pretzel was burnt and had barely any cheese on it.

Took the family to Pearlridge to see the Butterfly exhibit (disappointing — see my review). Anyway, we were killing time before it opened and walked past Auntie Anne’s. Upon passing, my youngest daughter decides she would like a pretzel so we go in to see what they had…
$ 4 for cinnamon sticks??? What??? 6 pieces of dough covered with cinnamon and sugar — that’s it. And they have the nerve to charge $ 4 for it??? After my initial hesitation, I decided to give them a shot. Maybe they’d surprise me. Maybe they’d be the most delicious cinnamon sticks on the planet. Maybe they’d be worth every penny. Or. .. maybe not. Maybe my daughters would end up getting more sugar on their clothes than in their stomachs. Maybe after eating one cinnamon stick each they’d have their fill and we’d end up throwing the rest away. Maybe next time, we’ll bring our own snacks…

If I could give 0 stars, I would!
I was craving a pretzel and decided to stop by Auntie Anne’s against my better judgement. The pretzel, which had been sitting out, was too salty and lacked that «freshly made» quality other pretzel establishments are known for.
The service is still the same: AWFUL! I had to linger at the counter for awhile before someone took my order or even acknowledged my presence. When I asked for a bag for the 2 pretzels I purchased, she handed me a small little paper bag that barely fit 1 inside. I must have been struggling to fit both pretzels in for a few minutes and she didn’t offer to help or provide me with an extra bag!
I hope that management will consider hiring more professional employees or at least train their current to staff to provide better customer service. Until then, get your pretzels from Sams Club! They’re way better!

If there was an option to give no star… I would. I wish this place was non existent. The service itself was 3 stars but the pretzel was so hard I wished it was like biting into concrete. It was so bad, I hate myself for buying it.
Come here if you want a really bad pretzel.

I’ve been a fan of Pretzelmaker since I was a kid, so needless to say when I saw they were gone and replaced with Auntie Anne’s, I was pretty skeptical about trying this place out. I’ve been scarred by Wetzel’s Pretzel’s in Cali, which is probably why I was giving this place second thoughts. Anyway, on a shopping trip to Pearlridge, my sister and I wanted a little pick-​me-​up snack, so we decided to give this place a try.
We stood in line and watched as the girl rolled the pretzel and shaped it. When it was our turn to order, we ordered a buttered pretzel, no salt. It was so compared to Pretzelmakers, but luckily the inside was soft. However, for $ 3 I expect to get much more than this. The flavor was alright, it just didn’t compare to Pretzelmaker. I took one more bite and gave the rest to her. On the bright side, service was quick.