Ascend Properties

*EDITED TO ADD* I forgot that we had notified and confirmed a move out inspection 30 days in advance, per our contract. They did not show up and claimed we did not inform them we were leaving. We have email record to prove we informed them and they scheduled a move out inspection time. They did not refund our full deposit and claimed damages that we have photos to prove did not exist. DO NOT RENT FROM THEM.
STAY AWAY.
I used to live in a town home for three years in Mililani Tech Park.
We liked the place well enough, but our property management was not very well organized. They would fix things just fine, but not like my current rental company.
I had a habit of sending our rent check fifteen days early. For example, if it was due February first, I was putting in the mailbox January fifteenth. My reasoning was that we were paid the first and fifteenth and I would rather be early than late. I also am a home owner who has had renters in my home and would love having the rent money before the mortgage came due.
For the first two years we lived in that home, our rent check was improperly credited to the wrong account at least three times. Each time, Marion would call and say «You guys always pay your rent on time but I don’t see it in our system, can you check and see if you sent this already for me?» Each time it turned out to be a clerical error, easily fixed. Marion was polite, I was kind and I did not much mind the extra work of downloading the PDF copy of my check and emailing it to her because she was always so kind and gracious about it.
I assume, eventually, the boss realized that Marion could not manage all the home and run all the accounting side and hired a woman named Cat Johnson. Cat called and, abrasively with barely an introduction, demanded the rent check from the month before. «You didn’t pay your rent from August. It’s past due.» I explained, politely, that I, indeed, had paid my rent and that this had happened a few times before. I’d be happy to get her a copy of the canceled check. She audibly scoffed at me and said that «checks don’t just get credited to the wrong account.»
She was snide and rude and mentioned that «military spouses aren’t known for their money management skills and perhaps you spent it without realizing it. I’d know. I was a military brat.» I was fuming to be labeled basically a dependa and insulted in such a way, but I remained cool. «I will email you the PDF copy of the check for that month. Please give me your email address.» She did and I send her a copy of the PDF to which she replied, «That’s the wrong one. You didn’t pay August’s rent.» I pointed out that in the memo section of the check, it clearly stated «Rent due August 1^st» and then sent her a copy of July, August, and September’s checks to cover my bases. We went back and forth several times with me sending various canceled check PDFs.
Then we were told we would have to pay direct debit. Okay, I explained I’d never done this before, but I filled out the form and sent it back. On the first, my rent hadn’t come out. On the second, my rent hadn’t come out. On the third, my rent STILL hadn’t come out. I called on the third and did not get a reply. I called on the fourth, no reply. I called on the fifth, and at 1p Cat called me back, saying my check had bounced, I had no money and I needed to get a cashier’s check to her by 3p. I was literally in a dentists chair and had kids to pick up. The direct debit had been rejected on the third. At this point, I wasn’t willing to help her any and I was furious that she had known for two days and now my rent was to be late. I called the bank first where I learned that I had given her the savings account number which couldn’t be debited from and not the checking. Okay, my bad, but I wasn’t paying a late fee when she knew within the right time. I would be happy to pay her $ 25 bank fee. I called her and gave her the correct account number. She said okay, and I waited a week when she called and said it had bounced again. No way. She had used the previous account number and now wanted me to pay her bank fee again. I called and demanded to talk to her boss. He told me that I needed to sign a new form (which I’d have been happy to do from the beginning). He told me I now had to pay two bank fees and a late fee. I absolutely refused as only one bank fee could possibly be my fault.
I felt personally insulted and furious that after living and paying rent early for nearly three years I would be treated this way. As a home owner who has rented out her home and someone who is good with money and has never been late, I was absolutely livid that I’d be treated this way.
The boss even told me that the initial check misunderstanding was my fault for paying early.
We moved out as soon as my husband came home from deployment.
I have record of every one of these emails and exchanges.

I’m the same with the other review. The place I rented with my roommates had no problems, well it did have some. Whenever my roommates tried to contact our manager, Maryam (?), she would ignore us and never contact us back. We left several messages and emails, but we could never get a response. When we did get a response, it was very hostile. We were all in our mid-​twenties, and she would constantly treat us as if we were little kids. Reprimanding us for simple little things that actually was her fault to begin with.
My roommates and myself had to deal with so many unprofessional interactions with her and the company, we decided that leaving the property was the best choice.
For those who are willing to make a contract with this company, I assure you, that you WILL have a horrible time dealing with this company.

Unilocaler’s Note: My star rating has nothing to do with property I was living in for two years. The property was great for the time my partner and I were residing in it and it fulfilled our needs at the time. This review solely supports the two hidden reviews and this review rating falls on the management and the team/​persons that communicates with renters. Namely, Albert Joy, who has so kindly replied to my 1 star review. Please be sure to read his reply and the false information he has shared (such as me having any type of issue with the property or being a «non-​primary tenant»).
So, here it goes, my review…
I was wondering how it was possible that there were absolutely no reviews on this poorly managed company. Then, I realized, there were 2 reviews under «Not Recommended.» It has come to my attention that less than established Unilocalers and their reviews may appear as useless rants and raves and can be pushed away and not effect the star rating. Well, based on my experience, the two other reviews should be included! I highly recommend you read those reviews before working with this company.
They communicate very, very poorly. What may be important to you may not be important to them. They pick and choose. OH, and Albert yells on the phone. He did to me anyways and yeah, I’m mad. Still.