Joe’s Shoe Repair

RUDE, CRAZY, SCARY man — DO NOT GO HERE
I got 5 keys made and paid $ 15 cash.
I went home to try the keys and NONE OF THEM WORKED! (He didn’t give me a receipt & I forgot to ask).
I returned to the shop about 25 minutes later to give him his keys back and ask for my money back. He got REALLY ANGRY and said ‘LISTEN TO ME!’ ‘Does the key fit in door or not turn?’ I told him that it didn’t fit into door. He didn’t believe me that ALL the keys didn’t work. He wouldn’t give me my money. I had my child with me and I said… ‘I do not want you to figure out why the keys don’t work… They were not cut properly.‘
He demanded that I give him $ 5.00 before he gives me my $ 20.
My child was so scared she started crying — and cried all the way home.
Would NEVER recommend this shop. No wonder they have only 2.5 stars

I’ve been going to Joe’s for years but will never go back. I brought in a pair of nice grey boots to be polished only to be handed black boots when I returned. When I nicely complained I didn’t want black boots and that my boots were grey, Joe starting yelling at me and said I should just wear them! He really does not care about customer service and makes no apology for his own mistakes.

Fantastic service, quality workmanship and excellent pricing. Should be your first stop for shoe repair.

I was quite nervous to take my nice leather shoes here after I had read all the native reviews. Especially since the owner does not give you a receipt so he doesn’t officially keep track of who dropped off which shoes. But I had no choice cuz I needed to get these shoes fixed asap. So I took them in and demanded a receipt but he didn’t give them to me. He told me to come back in 2 hours and my shoes would be fixed for 12 bucks… I was pretty hopeless for my shoes when I left because of these review but HE PROVED ME WRONG! He did a phenomenal job on my shoes. They were so scuffed up but looked brand new when I picked them up. I’ve been so happy with my shoes he past few weeks at work and I’d definitely go back. Just wish the dude would give you a slip or something to remember who’s shoes belong to who. Just ask him for a slip and he’ll make sure to remember. I recommend this place!

Stay away! Very not professional, few months back I dropped shoes off for repair. Returned back few weeks later with no shoes around to pick up. You are NOT given a receipt so anyone can pick up anything or he can do what he wants with your stuff. Very Bad!!!

This store is amazing! The owner takes pride in his craftsmanship in such a way, it makes me nostalgic for all those mom and pop shops where people were real and cared about their work and their customers. He fixed my shoe, never even had to give me a ticket, he just remembered who I was when I came back, and charged me such a modest price it made me wonder how he stays afloat. Loved his folksy personality and look forward to doing more business here.

One of my favorite places even when I don’t have anything when I pass by his business I have stop to just say hi to him very sweet hard worker men he does a nice job with great price God bless his hands

I took a $ 600 beautiful tan leather messenger bag to be conditioned and just overall cleaned up. No claim tickets are given and owner says he’ll remember you. I came back two months later and he told me he was glad he still had my items! He destroyed my bag — worst workmanship I have ever seen. The leather had been painted some awful yellow, it was uneven, the wrong color entirely, and chintzy. I was speechless. After standing my ground, he bumped up the price of the other items he repaired, and said he wouldn’t charge me for the leather bag. I was outraged, but paid and left disgusted. AVOID.

Absolute worst place to take shoes or bags for repairs! Terrible customer service and he does a horrific work! I brought a bag in for repairs that he destroyed! It was brand new that had something spilled on it. He said someone else would come to dye leather and if issue would call me. When I did not hear from him I stopped in and he had done it himself since the man he outsources to was a no show, instead of calling me! He didn’t even dye entire bag he actually lightened where stain was and I just want entire bag dyed a dark brown. When I said something about that he just went off on me like a crazy person and how I couldn’t have bag tell I paid even though he didn’t have done what was suppose to be done. Horrible! I can’t believe he is still in business and I’m now hearing all these negative things! Do not take your favorite things to him! That will be the end of them!

STAY AWAY! Don’t even bother! POOR service! Owner doesn’t care!
I was looking to repair one sandal – the rubber completely detached from the sole – and was looking for a price quote.
I walked in without my item just to get an idea of how much this repair goes for, the owner rudely asked,
«Where’s the shoe, I need to see it?»
I stepped out and came back with the item. He held it in his hand with a strange frown on his face, then asked to see the other sandal – which was intact – he proceeded to rip the bottom sole off and detach it!!! Then he handed it back to me. I was fuming mad. It was unnecessary and now I had to get the second one fixed as well.
I grabbed my items and stormed out the door. Don’t waste your time!

I would give negative stars if it were possible. This is not a reputable business, stay away!
The owner of this shop would not provide me with a claim ticket when I dropped off my shoes, he insisted that it was unnecessary and that he would remember what I had given him. I decided to trust him despite my misgivings, and it was a costly mistake. When I returned to pick up my shoes, he did not remember me or my shoes and tried to convince me that I had already picked them up. After he looked through the unorganized collection of shoes he said he did not have them.
I proceeded to search through the piles of shoes myself and finally found two out of the three pairs of shoes that I had left for repair. He offered no compensation, nor apology, and would not even take down my number in the event that they turned up later. The shop owners behavior was so bizarre that I thought I was being punk’d.

I have had 10 – 12 shoe repairs done here, and have always been 100% satisfied. Joe is fast, and his repairs have been impeccable. I have had my daughter’s equestrian boots repaired here numerous times, my dress shoes repaired and resoled numerous times, and have even had shoes brought back to life that I thought would need to be thrown out. Great to have a local repair shop in the neighborhood. Joe has the skills that come from doing his craft for a long time.

The owner of this place is a complete joke! I brought in 3 pairs of suede dress shoes to have cleaned and a leather jacket for repair. This man has zero people skills and was just plain rude. After asking what the cost would be to do the work and the overall negative impression he gave me, I decided to take my items elsewhere. As I was walking out the door he screamed at me to «Go f#%k myself»! Now thats class. This store is also one of the filthiest retail establishments I have ever visited and is in complete disarray. Just from standing at his front counter, my khaki pants were covered in black stuff which ended up staining.

Excellent workmanship, great and prompt service. Very reasonable pricing and turn around time. Friendly service.

My family has used Joe’s shoe repair for years. Prices are always reasonable. It’s great to know that for a few bucks we can keep using our favorite things, often with them in better shape than when new!
I can’t recall all the times we’ve used him, but here’s a partial list:
Re-​zippered snowboarding jacket, futon cover
Crafted, color matched, and sewed in leather patch for driver’s floor mat
Repaired large tear in leather jacket
Re-​attached soles of classic hiking boots
Re-​glued insole of topsiders
Rebuilt sentimental child’s backpack
Converted favorite torn, fabric-​topped sandals to leather
Repaired belt, created additional matching holes
Reading other reviews, I guess experiences vary here. It’s true that I never have had a ticket or other receipt for the goods we leave with George. However, this has never led to a problem for us. We’ve not brought him any high-​end designer items, but the quality of the work he’s done on our everyday items has been solid and lasting.

I brought one boot to have the strap stitched as it was falling off. He was very nice and I picked it up shortly after. I only had $ 5 in cash and he said that was okay. I was somewhat skeptical after reading all the previous reviews but I have basically no complaints! The only thing I can fault is that he has no tracking system and I could see how items could be lost.

I have been going to this place close to 9 years. He has always managed to do the job right I even drop by some shoes for a coworker of mine that’s how much I like his work. Repair is a repair not a brand new pair of shoes people need to understand. He can only do so much to shoes. I think he is reasonable with his prices too.

I trust this man with my expensive leather purse and it came back to me as good as new… I am recommending this place to all my friends and family… I have taken many leather goods such as shoes, belts, purses and got them back in mint condition.

Unilocal, I am not sure why the review I wrote got put into filtered reviews?
I am a real resident of this area, and I have gone to this shoe repair shop 3 times. Please do not keep removing my review, it is important that consumers know the real truths about local merchants, even if it is a negative review…
This shoe repair store does not give receipts and has lost my shoes. Read the reviews; I am not the first one that this has happened to! The man there merely takes your items and quotes you a verbal price; no names, no phone numbers, no written quotes, no receipts! He does not tag the items or label them, and since his pricing is all verbal, how does he know who’s items belong to whom, and how much to charge you when you come to pick the items up? (Or how long they have been left for repairs before he conveniently decides to sell them at the front of his store)?
He «lost» (misplaced/​sold/​gave-​away?) an expensive pair of shoes of mine, and grew very defensive and angry, yelling at me and my wife to leave his shop. (The time period I left my shoes there for was 14 days… while I was out of town). His answer to me was that «I must have already picked them up.» ABSURD!
He has a used/​unclaimed section up front that he sells your items for cash at unlabled verbal prices. Without receipts or phone numbers there is no guarantee in expecting the return of your repaired items. If he decides to sell them for cash you have no proof. If he «Looses» them, you still have no proof youleft them there. Unethical and most likely illegal.
I don’t even see him ringing up sales. It’s a cash business with no accountability so watch out that your items don’t get conveniently lost there too. How can you legitimatly run a repair business without receipts? !!
If you want to see your shoe repairs safely returned, and not sold or given to the wrong customer (since there are no tags or receipts), then go elsewhere to a repair shop that gives you a receipt and a written price. I will never, ever take anything to Joe’s for repair again now that I know how rude and unscrupulous this man is.
I suggest consumers read the UNFILTERED reviews on Unilocal if you really want to know the truth about any reviewed business.
(Yelp, please don’t remove my review again, you can email me if you question my authenticity, I am a real consumer with a real complaint to share).
*****This shop just «LOST» my shoes, and according to Unilocal reviews he does this often.
*** DO READ the other ratings on Unilocal!I wish I would have read them before going here!
If you take things in for repair be forewarned that he does NOT give any receipts or paperwork!!! He verbally tells you a price and you leave your untagged item with him; no wonder he has been known to «lose» people’s items before, he has no paper trail and as a customer nor will you, so watch out! He also sells used items at the front of his shop.
If you take your repairs here, don’t assume he won’t sell them, or that he won’t accidentally give them to someone else. or lose them! Whatever the action, the result is the same, you may not ever get your items back, and you seriously have nothing but his angry word against yours.
No receipts = no accountability… Shocking to do business this way. I never will again. Read Unilocal, I am not his first lost pair of shoes!

The worst! Quoted a price and said it will take two days to the fix shoes. Four days later got a call that it will take longer and the price is now doubled.
Both seams broke on the shoes after the first time wearing. All in all it was a nightmare.