CVS Pharmacy

CVS Pharmacy is wonderful thanks to their outstanding, friendly, and knowledgeable Pharmacy Manager, Trish. She answered any questions with warmth and professionalism. I sought out a store manager to share my excellent experience as a first time visitor to a CVS Pharmacy. Trish made this a very positive experience. I called for a couple of questions about the prescription, and she happened to answer. I recognized her caring voice on the phone. The people were all very nice but she stood out with her caring manner. If we ever needed to have a prescription filled, this is where our family would think of first! Customer Service is excellent, my prescription was ready quick as a bunny, and it was a very low price! That’s always a pleasant surprise! Thank you CVS Pharmacy and Trish for making my day!

Ok I get it CVS is ⁷⁄₁₁ on steroids with a pharmacy. It’s not the Nordstrom’s of convenience stores but rather a neighborhood pit stop for whatever tickles your fancy… If you set your expectations accordingly your good to go. 3.5 stars!
The store itself is a melting pot of almost anything imaginable of household goodies, make up, healthcare and quick grab and go food and beverages.
The service is a crapshoot from person to person shift to shift and runs the gamut with ex DMV /​Postal employees who hate you, there job, there life and CVS. In addition to the eager, energetic staffer who aspires to please and make assistant manager.
The pharmacy is like a self contained city within CVS wherein the staff is educated, caring albeit slammed throughout the day.
The Pharmacy is always crazy busy and can feel much like commodities trading on the brokerage floor with the yelling, screaming and moronic people who claim that there medical Marijuana and Viaga prescription is from there primary care physician in Pakistan and covered by there cousins Obamacare policy in New Jersey paid with a four party out of state non endorsed check lol
Omg the people watching is incredible but having a litany of misguided morons with an IQ hovering around room temperature jonesing for drugs is a reality show!
Seriously you can’t dream this stuff up its a sitcom. I keep looking for the hidden cameras and the staff of Punk’d to appear at any minute.
I have no idea how the pharmacy staff doesn’t lose it and yank one of these misguided laboratory experiments missing a chromosone in addition to a sh#t load of braincells over the counter and pummel them with an apothecary mallet!

The people here are very nice but it’s always a 15 minute or longer wait to pick up my prescription. In fact, when I have a prescription ready for pick up, I put it off for as long as possible because I know that I’ll have to stand in line FOREVER! It’s just a miserable experience and it’s extremely clear that the CVS management has absolutely no respect for their customers.

This pharmacy is a joke! They run the place with like 10 people there at all times and still manage to make you wait and to screw up prescriptions. I went back three time to get one medication. First time they didn’t have it, second time they couldn’t bill it, third time they wouldn’t honor a coupon for a medication without taking additional time! I mean why is so hard to fill a prescription right and enter a coupon code!!! Never going back.

Unilocal fail. This is a 4 star pharmacy not a 2.5 (come on Unilocal). Everyone I know who goes here including me and my husband raves about it. The only draw back is the line in the evenings after work. You know how you can tell this is a 4-​star pharmacy? The staff receives flowers and giant valentines day cards from pharmacy clients. They care. They really do. And the staff likes each other. They’ll even tell you that themselves. Great place. A little popular, hence the line, but worth it.

Another very pleasant CVS location with nice and helpful staff. The pharmacy has long lines sometimes, but they are also efficient.

I needed see through hair ties for work and I asked Jason for help and he not only helped me look but he took it a step further by checking back stock for me. That is something that doesn’t exist much anymore, most people don’t go above and beyond to help people out anymore especially over something so small. He is amazing with customer service and honestly made my day!

Under staffed. This place is awful. They apparently want to skimp on salaries of pharmacy techs, so customers wait it line at the pharmacy for an average of 15 minutes. Unfortunately my insurance requires I use CVS otherwise I pay a lot more for another pharmacy.
If you have the option go somewhere else.

Absolutely the worst customer service. I will never go to this pharmacy again. I had a prescription called in here. After a very short search the pharmacist said she couldn’t find it. Then she wouldn’t allow me to call the doctor to have him call in the prescription info again because the pharmacy was closing in 5 minutes. She told me to go to Westlake Village… I spoke with the doctor right after I was there and he assured me the prescription was called in to this pharmacy earlier in the day.
People in this area are generally so nice, so it was particularly sad to meet a person who was so rude and unhelpful to me in a profession that is supposed to help people. What made it worse is I was obviously not feeling well. She wouldn’t spend any time to try to help me even though I’m sure I could have had the doctor call in immediately and she still would have been able to go home on time. Zero compassion. Zero customer service.

Always lines, terrible customer service. Even after a remodel to enable quicker, more efficient service, they have failed!

I’ve used this pharmacy for many years. They are in a prime location so, as expected, they are often busy. If I’m able to schedule my trip at times that are less busy, with a brand new prescription, I’m in and out in 25 minutes, including waiting time. But, busy or not, the service is always professional, friendly and efficient. I’ve never had a bad experience here and I’m talking several visits per year for 10 years, at least.

It’s very rare when I write about a drug store with a review. CVS managers please help this store.
There’s never anyone to ask a question of, ypu removed the self check areas, the store is over crowed with untrained personnel. Today I wasn’t feeling well yet to wait in line for over 25 minutes as a gabby redhead babbled away tob a customer. 4 people cashier one being a manager and yet a 25 minute wait. Theres a reason people are driving to Target. Your store is a hot mess. In the case of a fire there us, also only one way in and one, way out. My last week’s, experience included a rude older cashier who over charged me over $ 20.00 because she included an item that wasn’t even mine. Please CVS do something with this store!!!

Long lines, long wait times, rude people.
I waited in line for 20 minutes. When it was my turn to get helped they told me I was in the wrong line. I had to go wait in another line for 10 more minutes. (There was no indication of which line was for what). The person who waited on me was rude. I then had to wait in the store for 20 more minutes. Then get back in line and wait another 10 minutes to pick up my prescription.
I will no be using this pharmacy again. Their customer service is based on using their customer’s time, not CVS’s.

This pharmacy is terrible. They are always WAY BEHIND in filling prescriptions, so customers have to wait for excessive amounts of time to pick up their prescriptions past the stated time of availability when orders are placed. The customer service is awful. There is never a «sorry for the wait» offered. They really don’t care. And the line gets LONG because there is only one person there to check people out. I’ve been a loyal CVS Pharmacy customer for years, but think it’s definitely time to make a switch.

This is a CVS. It is clean and well-​stocked, as it should be considering the upper-​middle class neighborhood it resides in. It probably needs new carpet, otherwise the service is consistently efficient, but the self-​checkout computers are down at least half the time I’m in there, which doesn’t work when there is only one person at the counter, doing their best.
Average, good if you need toiletries or a 5^th of Vodka… they have that too, pretty well stocked booze section.

Minute clinic was great! Very short wait, Joyce was knowledgable and truly great. I will definitely return.

This review is for the actual pharmacy. In the past month I have had to return there four times due to mistakes on their part. The instance that set me over the edge is when they actually gave me the wrong amount of Allergy medication, so I gave them a call the same day regarding the missing pills. They were incredibly rude over the phone and I had to argue with them to get them to give me the missing pills. On top of that they demanded that I return the night of, and when I said I couldn’t they questioned me why. Incredibly unprofessional and rude for something that was their mistake.
The only reason I even gave this place two stars is due to the staff in the actual store because they are really nice.

What can I say, the other reviews about the pharmacy are true. My nine year old son was suffering from constipation, so I seeked out the help of the pharmacy. They were so rude and tried to embarrass us in front of other customers. Unprofessional behavior from a company like CVS and the profession altogether.
Once I found a suitable laxative, the line was painfully slow.

If you want a perscribtion fill in a reasonable amount of time
go somewhere else. There is no sense of urgency which translates into poor customer service. I think I am being generous giving them a full star.

2.5 stars.
Totally agree with Erika V: 24 hours is the best feature of this store, for sure. Typical CVS with all the typical CVS stuff. This is a mid-​sized CVS. Where it kinda goes sideways for me is at the pharmacy. For about six months they couldn’t find my prescription information and although I struggled and struggled they never got it right. I was buying my Rx’s at retail. Good thing I don’t take many meds. Well, CVS finally got my insurance right, and now all I am paying is a copay. One hurdle crossed.
The other hurdle I invariably face is that it takes too bloody long when dropping off a new Rx. Plan on at least 5, but usually 10, minutes to stand in line and then have the clerk take your info and input it into the computer. It should take 30 seconds to confirm my records in the computer. It should take another 30 seconds to confirm the meds are in stock, followed by a simple, «Your prescription will be ready in about 15 minutes.» That’s not the way it works here, though. I give the whole process the better part of an hour, from drop off to pickup.
Rx refills and phone-​ins usually involve standing in line, too (see the photo I just uploaded). This is due to the fact that the pharmacy is just plain busy. The place is convenient, however, and again, it is 24 hours. Just remember that all patients should bring their patience.