Alan’s BBQ & Fireside Shoppe

I have lived in the city of Agoura Hills for over 31 years. During that time, I have purchased barbeques and fireplace accessories from Alan’s BBQ & Fireside Shoppe. Alan has always treated me with the utmost of courtesy and professionalism. I recently called Alan and asked him to come by and replace the igniter on my BBQ. I had replaced the battery but it did not work. Alan came by and he replaced the battery and everything worked just fine. You will never find anyone who proves better customer service than Alan.

I needed a part for an old-​model Weber grill. Alan was very helpful over the phone, making sure that he had the right part before I drove over, and also great in person when I went to pick up the part. He clearly cares about his customers and knows his business. I will be back, whether for other parts, or when we finally decide to get a new grill!

We just had a great experience with Alan, who came out to look at our bbq, which was not heating up properly. I was impressed before he even came to our house when he suggested I check the the manufacture date of the propane tank, in case the tank was just worn out, possibly avoiding a service call. It wasn’t an old tank, so Alan came over the next day, tinkered a little, got the bbq working properly, showed us some features we were not aware of and some techniques for cleaning the bbq, and charged only $ 75. He was very knowledgeable, professional and nice to deal with.
Next time I need a new BBQ or just a repair I will definitely go to Alan’s!

This store is the fantastic! I called for a repair on my BBQ and Alan came (3 days early) and repaired a gas leak, cleaned the grill and left a bill for me. I especially like that they keep a record of your service calls and keep track of your needs. The customer service is the best around and I highly recommend Alan’s which has been in the community for over 30 years. When other shops come and go it’s so nice that this establishment has stayed in the same shopping area on Canwood to service the homes in the community. Friendly, family run, and reasonable… don’t hesitate to use them.

I came in looking for pellets for my Traeger grill. Instead of small 15 lb bags he stocks larger 25 lbs bags which are less expensive. These burn both hotter and more efficiently. I now use less pellets which saves me even more $$$. He even helped me out to the car. Nice people, quality products and personal service. .Highly recommended!

When building our new BBQ area, we ended up at Alan’s BBQ and Alan did a good job of explaining the pros and cons of the different makes and models. Once we finally decided on a unit, Alan received it in about a week and even offered to deliver it for us.

Five stars aren’t enough! Alan deserves 10 stars! We ordered our BBQ, Drawers, and accessories through Alan. Because we changed the design of our built in BBQ, we needed to change the size of the drawers. Alan happily exchanged the drawers for a different size and personally delivered everything. I can’t say enough wonderful things about Alan and his customer service. He is extremely helpful in selecting the equipment. I trust Alan 100% and will refer everyone I know to him. Don’t shop anywhere else… he is honest and trustworthy!

I had a great experience with Alan from Alan’s BBQ.
I initially called to purchase a conversion kit for my Weber grill, thinking I would do the conversion myself. It was manufactured as a propane grill, but we recently had a back yard renovation that included a new LNG line, and I knew that required different burner components.
Alan indicated that Weber no longer sold kits to the public because so many people had done the upgrades incorrectly, however he is an authorized Weber dealer /​service provider and was able to order the correct part and install it for me.
Part of our back yard renovation included a new fire pit, and Alan provided some free advice on its construction, since he has been building fire pits for years. Turns out the burner ring is too low in the pit, and at risk of moisture getting in to the gas line and rotting them away over time. The fix is fairly simple and something I’ll probably do myself one of these weekends, but it was very nice of him to point out a potential problem so it could be dealt with before it was really a problem. He also sells custom fire pit covers and other accessories that could be helpful.
The cost was also very reasonable — $ 170 total, which included $ 50 for his time /​labor, $ 30 for the 6ft gas hose from grill to main line, and $ 90 for the new burner manifold. Definitely preferable to spending $ 800 on a new Weber LNG grill, especially since my current one is in great shape.
Lastly, I’m a fan of supporting local small businesses, and Alan is definitely that — he has been serving our area for 35 years and it’s pretty clear how he has managed to stick around for that long. He is a nice, honest, and hard working guy that provides great service and value for the money. Definitely give him a call if you need anything related to BBQs, Firepits, etc.

Alan’s BBQ is fantastic! BBQ died and needed a new one before a holiday weekend. Called and because of timing, I was able to buy it… and they were able to build it and deliver it in three hours. That never would have happened at a bigger store.

I wish I had known of Alan’s BBQ a couple years ago! Unlike BBQ’s Galore, who just wanted to sell me a new BBQ when mine wasn’t working properly, Alan’s was very helpful in ordering new parts and now my BBQ is working fine. What a pleasure to work with good, honest people. I will highly recommend Alan to my clients, family and friends.

Great family run business! Went in on monday to get a Father’s Day gift & Alan (owner) just delivered it, fully assembled. He was even kind enough to hang out for a minute to explain some of the cooler features & instructions (since I’m not the main BBQ chef here). It is obvious he loves what he does & knows everything there is to know about BBQ’s & everything related to BBQ’s. Nice store, friendly relaxed atmosphere… felt more like I was getting advice from a neighbor, than buying a BBQ. ;)

We have had a number of experiences with Alan. First he helped us keep our old faithful BBQ operating. Then we bought a new home. When we did the backyard Alan sold us the bomb of a built in BBQ that we just love. It cooks evenly and looks great. He guided us through the timing of the
Installation perfectly. We highly recommend Alan and his locally owned business.

I have a freestanding fire-​pit that I purchased from Patio World. I called them to have it repaired and they said the model was old and they couldn’t help me. So I was recommended by the manufacturer of my fire-​pit to call Alan’s BBQ Shoppe, which was right by my house. I gave then a call and they immediately ordered that parts and even gave me the name of a terrific installer. They said it would be a few days and they would call me as soon as it came in and I was able to have it fixed the next day! Outstanding local company A++++++

Absolutely top notch service in all respects. Alan provided us with a complete family room fireplace redo, including glass door front, new burner, glass fire place crystals, and fresh paint on the fireplace interior. His work shows true craftsmanship, his customer service is superb, and he clearly takes tremendous pride in his work. Most impressive was his solution to the gas dispersion pattern in the burner we had chosen (which was not the one he recommended). His on the spot revision turned what could have been our disappointment with our selection to our delight with the finished job. He treats the job site like it was his own home. And he makes a point of you understanding that he is always available after installation for any follow up questions or services. Most highly recommended!

I come from the old school of «if you don’t have something nice to say, don’t say anything», so my Unilocal reviews are almost all for businesses that I think are doing something right.
This is no exception. I wasn’t even home when these guys came and cleaned our gas fireplaces and «re-​stacked» the fire wood. All I know is when I got home they both looked perfect and Pablo was a happy camper. (He’s a hard person to please, too.) We should have done this years ago!
It’s a rare thing to be really happy with a home service experience, but this was painless and worth every penny.