Sherwin-Williams Paint Store

Thank you Sherwin– Williams Paint of Bellevue and Omar for all your help in my latest remodel of three bathrooms, living room and still going on kitchen. Your expertise, patience and vision has my home looking 30 years younger! Selecting paints is an art in itself and you kindly advised me. The whole gang there is A+++. All are so friendly and welcoming. Acknowledging Jessica, Ron, Eric, Ethan, Joe and Mikhail who are also so kind and helpful. Customers come first! You feel it and know you are getting the best paint from a top notch staff. My 3 C’s, CARING, COMPETENT AND CONSISTENT. Aloha

We used SW paint for our entire house, interior/​exterior, purchased thru Bellevue, WA store. While the paint did a proper job, we did have an issue with a black exterior latex. Advised then manager of the problem but agreed to wait to see if it resolved itself. Mgr made notes to file on the computer. 1.5 yr later, it had not resolved. Went to the Issaquah store (nearest us) simply to replace the remainder of our paint with one that would resolve the problem (offered initially), only to to be told that one must return to the original store of purchase to resolve. Issaquah SW spoke with JESSICA, Bellevue manager & advised of the issue. She said that the customer (me) had to come INTO the Bellevue store to resolve (20 milesl away).I got Issaq. to contact again and she said I could call & she would authorize the replacement gallon. I called her immediately on my cell, was on hold 20+ minutes and she never picked up. When I called back & advised her of the issue, I got real ATTITUDE. I AM WITH OTHER CUSTOMERS… YOU NEED TO WAIT… Never did I hear «sorry for the inconvenience, what can I do to make this right?» Old files of the complaint had been deleted but the paint I brought in demonstrates the obvious problem of remaining tacky after 2 years. SHAME ON JESSICA FOR HER LESS THAN STELLAR CUSTOMER SERVICE. IT APPEARS THAT I WAS AN INCONVENIENCE TO HER. Regardless of the quality of the product, WE WILL NOT DO BUSINESS WITH ONE THAT DOES NOT VALUE THEIR CUSTOMERS OR THEIR TIME.

I’ve been here several times, and their staff has always been very courteous and helpful.