UPS Customer Center

The lady at the customer service center is rude and offensive… the process is arduous at best… what happen to UPS, it used to be a good company,

Negative 1 000 000 stars this place has no idea what it’s doing the app tells me my package will be here and it never comes I have to drive 30 mins out of my way just to get info and they say it’s lost my package is worth almost $ 1000 how the fuck does it go missing

I use this location regularly to ship International. I’ve always had courteous and even plain ol’ friendly service.

The staff is rude. They give wrong information and wrong expectations. The drivers never bring package they just leave notes at the front door for you to go and take it by yourself. But when you do appear at the office they keep telling that they don’t have your package at the moment. Instead of 2 day delivery you get wasted whole week, gas and your own time.

if it was possible to get a negative star they would get it!!! i hate this store, i hate all ups stores now. they give me a time frame for my package, i request to leave work early and they come two hours earlier then my time frame… what the fuck is the point of having a window if they won’t respect it??? i have a job that i can’t keep calling off to catch them… just for a package i spent my money on. it’s ridiculous. im never ordering online ever again thanks to these idiots.

Regarding shipments coming from the Addison distribution center: Amazed to see on the tracking information that my temperature sensitive package (worth over $ 300) was shipped from CA on 2÷24… still not here 3÷7… and a supposed attempt was made at my business yesterday at 6:24 a.m. Really? 6:24 a.m.? The business opens at 9 a.m. like most businesses. Have been waiting now for 13 minutes for them to answer my call… the recording saying that my approximate wait time is 15 minutes. Well of course it is… when your service is this challenged… you will be on the phone the majority of the time dealing with issues. How do you stay in business UPS?

They do their job, but in the rudest way, so much for customer service. I don’t need rolling of eyes and long sighs, being ignored if you don’t like your job, find someone else who will appreciate being employed.

Phone number for this location is 630−628−2130. Reps at the toll-​free number are always reluctant to provide the number to the local shipping center, and instead urge callers to wait hours for call back after a message has been sent to this facility.
The driver (s) assigned to my area has delivered my packages to the wrong location (and obtained signature from someone that doesn’t even live in my apartment complex, according to te leasing office), and consistently delivered packages late or without leaving a slip. Package statuses are often updated with a delivery attempt made on days I have been home and expecting the shipment. Most recently, the driver decided, for some reason, that I had moved, and there was never a knock at my door. Had to call and get the package sent out again.
The only redeeming quality of this location is that their customer service reps are fairly polite and helpful, once you get them on the phone.

I have no choice but to use these guys because they send the amazon shipments. Im home almost all day, but they choose to ship during the 1 hour window Im gone. The slip of paper left on the door says they will ship during this window of time, then all the time slot boxes are checked leaving me scratching my head when to listen for the door.
pitiful.

Everyone complains about package not delivered on time, ups drivers face traffic same as we do. I saw ups driver stuck on ramp for 30 min, looked like he was frustrated. Nobody let him in, nobody, and then they complain that package was not delivered. I never worked at ups in any field but as many deliveries they have, how can you make it in time? Addison is good, try to deal with hodgkins, il hub, its too big, mistakes happen. Im in similar business, things do happen. Everyone should understand its not always thei fault, its computerized too. Yes ups and fedex drivers are fast drivers, way too fast, but just to make in time, dont cut them off or any other truck driver, when something is out or stock at a store near you, remember, trucks bring that with drivers that some havent seen their family for 4 weeks. Thanks to who read it.

The UPS facility in Addison Illinois is totally undependable. Have had a number of problems with their deliveries not being made, packages supposedly left but were not, deliveries being a week or ten days after promised date. They give all sorts of excuses and its obvious in talking with them they just don’t care. We wonder where do all the packages go that they log in as delivered but were not delivered?

I called customer service to arrange pick up service since I missed the first two delivery attempts. I was told to bring a government issue ID to this Addison IL location to get my package. I walk in and the lady working there asked for my ID and tracking number. I told her I didn’t have the tracking number on me because no one mentioned needing it. She said that wasn’t true. And I told her it was. And then I tried to tell her that customer service never mentioned it on the phone but she would not let me get a word in and kept talking over me. I eventually told her that I did not appreciate her aggressive attitude. It was very first time I have had to assert myself like that as a customer. Overall, it was an awful experience. I get a feeling I am not the only customer that this employee treats rudely. She says she has worked there 21 years, but with such an unprofessional demeanor I can’t understand how. I don’t know if I will ever use UPS again because in my opinion she represents this company and she has tainted my view. I understand she may just have been having a bad day, but I don’t think so because she was speaking very friendly to her girlfriend hanging out in the lobby.

Worse even than the one I used to deal with. The lady was screaming at me for complaining about a missed delivery. The driver was knocking on the back door of the complex and who in the world would do that? Residents parks at the front and don’t even have a key to the back door. I didn’t even know of its existence. I see like 10 notices posted there.
The lady there said to me «well, we are there, and that’s all we need to do». Oh well, if that’s customer service then UPS deserves to go under. FedEx is like 1000 times better. We need another major parcel company to emerge and drive UPS out of business!

Wish they had an easier system for receiving packages

I was getting a delivery from my cable provider. Apparently they had tried to deliver it today, which is weird because every time I had tried to look at its location it would say the tracking # was not registered. In the 5 – 15 minutes I was away they had tried to deliver it. The next day I’d be able to be here to get it is next week, so I’m about to go to this hub and see how fast and friendly they are.
Wish me luck.
Update– got my package with only a 10 – 15 minute wait. Wish the entrance was more easily visible.

UPDATE! After my package arrived at the facility, they re-​routed it to CALIFORNIA and didn’t put it in the system! I live in Wheaton IL a few towns over. Now I have to wait until next week to see my package. Why? Because the people here are idiots! And when my package arrives at this facility it will take a few more days because they love to keep packages a few days before delivering them. IDIOTS! FAILURES!!!

I would love to know why my package that was due to be here today (and there are NO weather issues) sat at your hub for 3 days??? Now my package, which was again… to be delivered today, is in another state and there is not ETA on what I paid for. THANKS FOR NOTHING. Crappy service.

Guaranteed delivery by 10:30? You clearly have no concept of this, UPS.
This is the hub responsible for the delivery (or lack thereof) of packages for my area. They’ve failed me so many times that I’ve lost count, but this time they’ve succeeded in basically ruining my Christmas Eve. Way to go, jerks.

It is quite shocking there has been no review written for this place. It is a major distribution center that offers package drop offs, shipments and pick up for anyone living within a 25 mile radius of Addison.
I stopped in to return an order to the shipper and service was fast and friendly. I would definitely return.
It is easy to find and there is plenty of parking available.