Roto-Rooter Plumbing & Drain Services

Lets break it in Couple parts:
Speed of them and how easy it is to schedule — — - Five Star.
call center and be flexible for your time in order to re schedule — – Five Star
Leonard knowledge of what to do to resolve the Issue — — -Five star
Them being Not Messy and clean up after themselves — — Five Star
Leonard explains every thing and how to prevent of re-​occurring — — -Five Star
PRICE — — Lets say you have very better luck to find way cheaper Plumber and — — -Two Star
I had to show Leonard a coupon from their website and got 40 $ off but it was still sky high for open a clogged line.

Tech was great and on time. Price was a little high but I had waited for another plumber for over a week that never showed, so I was grateful to have the job done.

I’m very disappointed with this company. I had an appointed yesterday and was told they’d show up between 8 am and noon. The guy showed up at 4 pm! My whole day was wasted. My time is important too, believe it or not. I called them several times during the wait and was told that I was next but they had no idea when that would be (??). They just kept blaming the weather. I mean, c’mon, how come they have no idea whatsoever how long a job will take? If they’re unclogging a drain it will most likely not take very long, if they’re installing a water heater it will probably take a while. They just didn’t seem to care. When the guy finally showed up and charged me way more than I expected I paid it, because there’s no way I could waste another day finding another company and start from square one. I’m sure they are very aware of this and always do this. Maybe all companies are like this, but needless to say, I will never use them again. So disappointed.

I had a great experience with Roto-​Rooter today. Our kitchen drain was backed up and my husband called last night and got an appointment. They were supposed to come between 9:00 and 12:00. They called ahead and said they would be here at 9:45 and they were here at 9:47. I’d say that is pretty good timing. They two gentlemen who came were nice and friendly and seemed very proficient. They fixed the problem quickly and gave me some feedback on how to avoid problems in the future. They were able to answer all of my questions easily. They were conscious to not make a mess, even with all the snow we had recently. Great customer service. The only reason I didn’t give this five stars is because the price seemed steep.

We called on Saturday night after we were unable to get our only tub/​shower drain flowing. We were told they would be there between 12 and 2 the next day. They were late, but we were called and informed that they were running behind so we didn’t mind. When they got there we were notified that our pipe had a leak and that they would need to call out someone who replaced pipes (little did I know that there was a difference). They told us someone would come out that day. Well they did not. We were called and told that they wouldn’t be able to make it out until Monday night. I guess emergency service means something different to everyone. Oh well. When Ricky showed up the next day he was amazing! He was in and out (a run to the store for parts included) in less than 2 hours. The price was very reasonable and he was super friendly. Plus we have a one year guarentee, I can’t complain! I will definately use them again.

I scheduled service for three problem areas in my house, a backed up sink, weak flushing toilet and another leaking one. They showed up quickly perused the affected areas and came up with a $ 1,200 price tag to fix everything. Luckily, my girlfriend has a plumber father who happened to be in town at the time and went through and «actually» checked the problems and had them fixed in two hours with only $ 60 in parts total. So either plumbers make $ 500 an hour or roto rooter is in the business of ripping people off. Won’t trust them again.

I had a backed up drain. Guy was out in a few hours and was able to dig out the clog on the first try. I thought it was a little expensive for the short amount of work ($ 423) but I am happy they could make it out so quickly and were able to fix the problem.

What happened to Roto-​Rooter. I’ve used them in the past and I thought they did a good job. Thought they had a reputation for being a solid repair service. I see that recent reviews tell a different story and I have to agree. High marks for communication around getting someone out in a couple hours. They called to let me know the tech was on his way and he showed up. Problem was the tech. He was going to charge me $ 400 for something that was not going to fix the problem. When I told him it was probably an issue with the ejector pump, he looked at it and talked about a lot of stuff but was pretty unsure of what to do. He never diagnosed the problem, thought I might need a new $ 1000 pump, but would clean it for now and see if that works. Fingers crossed for no more flooding in the condo — because that’s the best we could do.

I had been using Roto-​Rooter for quite some time for my plumbing needs. Today I was stood up for several hours. I was told that a call center had called me four times and I didn’t answer. You know what? That isn’t my problem. My phone blocks unknown numbers. Last time I was called by someone from Roto-​Rooter with a local number to let me know that the plumber was on his way. This time a call center calls. Lack of consistency, on Roto-Rooter’s part, is not my fault.
I made my appointment online this time, usually I call in. They had my email but I received no emails about my appointment, they just assumed I wasn’t home and decided to not show up, at all. Why would I schedule something during a two hour period I wasn’t going to be home? That makes no sense at all.
I am just so tired of national service companies and their anti-​personal service and call centers. They are the bowels of the service industry. They are acquiring and ruining small businesses who do a much better job.
I called Priority Response Plumbing and they were here in under an hour and gave me better prices than Roto-​Rooter ever has. The tech from PRP also let me know that a pipe issue I have in my lawn is very common and not necessary to fix if cleaning my main line on a regular basis is keeping my pipes from being backed up. Having that regular maintenance IS helping, it’s so nice of him to let me know so I didn’t give Roto-​Rooter another 2500.00 that I can spend on other bills and necessities. Roto-​Rooter was ready to take my money and not even let me know that the issue I have (Roots in pipes and a slight separation in pipes) is a common issue for all home owners. I also had a 30.00 coupon to use with PRP and the technician gave me a 50.00 coupon to use instead.
Roto-​Rooter is dead to me.

I had a roto rooter plumber come to fix a seal on the toilet tank. The charge was
$ 330.00 To me that is so over priced. They were in and out in 30 minutes. Union Plumbers wished that made that kind of money. It was a total RIP OFF They do not explain the cost correctly. I have never dealt with such a shady company. I would not ever use them again. There are a lot of plumbers for ¼ of the price.
I would never ever call them again!!!

Awesome place if you want to pay double what a local company charges to install a cleanout!
6 HUNDRED bucks to snake a cleanout? Really?

Just had a tech come out to my house and give me a quote to unclog my bathtub drain. They wanted $ 400 for ~1 hrs of work (time estimate provided by plumber). Someone making $ 400 an hour would earn $ 800K per year. This is 16 times the national average household income and probably 3x the average income for a medical doctor. Screw you I am not paying you $ 400 per hour to do a job. He offered to knock it down to $ 300…stop wasting my time.
It would be so much easier if they posted their ridiculous prices on the website. I never would have had to call the guy, a waste of my time and his time. You suck roto-​rooter.
Don’t even bother getting a quote from these guys they are out to gouge you.

We have had roto rooter come out a couple times for minor issues. then our basement flooded so we called them again. the guy that came immediately diagnosed the problem as the ejector pump. I made sure to tell him roto rooter is who replaced it for us just 6 months ago. So then he changed his mind knowing they would be held responsible for the flood and said he wanted to change his diagnosis to being the sump pump. this is not the only time the plumbers that were sent didn’t know how to diagnose the problem. when i called customer service to complain and told them i was disappointed since our basement was flooded, the associate laughed on the other line. i would highly recommend to NOT call this company.

What a bunch of scam artists. I called to get my sewer roded, they sid they couldn’t get through the pipe. My next estamite was that they need to tear up the side walk and replance to pipe for $ 5100.00.
I told them i was going to get another estimete, the next plumber came out and rodded the pipe, job done in an ¹¹⁄₂ hours, $ 250.00
DO USE THEM, I KNOW THEM HAVE SCAMED OTHERS

When the sewer backed up into my laundry room less than a week after we moved into our first house, we had no idea who to call. Roto Rooter was the only company our families recommended and for good reason! Mark Dennis helped us every step of the way, eventually getting us through the replacement of nearly 30 feet of pipe in our front yard. The work was done quickly & the technicians were all courteous and professional. They’re the only plumber we’ll ever use.

Slow draining kitchen sink that I tried and failed to fix on my own. Didn’t know which plumber to call and a friend suggested Roto Rooter and Bill showed up, during a huge snowstorm, within 30 minutes to my home in Naperville. He was professional and courteous, explained everything thoroughly, did a visual check on the lines in the basement, then roto-​rooted the problem! I will call Roto-​Rooter if I ever have a problem again!

Called them first thing in the morning on Sunday during Memorial Day weekend because my toilet stopped working the night before, and asked for an afternoon appt. They told me the guy would be there between 4−6PM and that the tech would call me 30 mins before arriving. I was sure to leave the beach and be home at 3PM. At 5PM no call. Called company…“he’s on his way”. At 5:45PM called company «he’s delayed indefinitely.» «Can you send somebody else?» «No, this is a long weekend and my guys are off.» HELLLLLLOOO!!! Isn’t that why we call for emergency service from companies like Roto-​Rooter?
«What time will the guy be here.» «It’s hard to say» (i.e, sit around your house all night wating for us to arrive! Yeah right. No thanks.

On Sunday I tried to ship too much old pasta down my disposal and got a bad clog. I’ve dealt with this sort of thing before — so I removed and cleaned the traps underneath as well as the disposal. Apparently the clog was somewhere further down the drain, and my 15ft snake couldn’t get to it. Because of the easy website and appointment confirmation, I chose Roto-​Rooter. They also offered a 5pm-​8pm time window, which was great since like most people I work.
First off the result. My drain was routed and fixed. The technician was actually a very nice guy, and though it was very late — did a complete job. My problem was with the actual process — which went as follows on the day of the appointment:
2:30pm — They called me to ask if I was available earlier than 5pm. I said I will be home at 4:30pm.
5:00pm — They called and said my narrowed time window was now between 5pm and 7pm. Great, thanks — works for me.
6:40pm — They called and said the technician was in the area, but running behind on another job, no ETA — but he isn’t going to be there by 7pm. Ok I thought– at least they called.
7:50pm — They called and said the tech was on the way, will be there in 10 – 15 minutes.
8:35pm — I call them asking where the hell this guy is. Again, they tell me he’ll be there in 10 – 15 minutes.
8:50pm — Technician arrives.
So the guy was fine, the work was done. The process sucked — I felt like I was dealing with Comcast. Not to mention the charge was $ 269 for a simple drain routing. I managed to get a 10% discount because of the lateness — but I still think you could do better with a local plumber.

Reliable and got the work done, but you pay a RIDICULOUS amount for it. I’d suggest shopping around first and only turn to them if you are willing to pay for the «brand» name ($ 270 for a simple clogged drain).
I had a simple clog happen in the kitchen sink of my condo. I’m an experienced handyman and knew that it could be fixed by snaking the drain. It’s a fairly simple procedure, but I don’t want to invest in a snake just to have it stored in our limited space.
I called Roto Rooter because I knew the problem was simple and they wouldn’t have a problem fixing it. The dispatcher was friendly and could have somebody out the same morning I called. The plumber would give me a bid when they arrived. She said she couldn’t provide me any price estimates over the phone because she didn’t have access to that information.
When the plumber arrived he referred to the Roto Rooter standard pricing form (so I know the dispatcher would have access to this) and the price was $ 270!!! I told him that was completely ridiculous and I wasn’t going to pay that amount. So he took the price down to $ 190 using coupons and other discounts he knew of. I let him do the work (I’m questioning why as I write this) and he finished in a ½ hour.
Based on my past plumbing experiences, I think that if I had shopped around and been willing to wait then I could have had it done for around $ 100. Next time I’ll do that and suggest you do too.

Flushing the toilet in our guest bathroom is kind of like opening a present– you never know what’s going to be inside. When we greet our overnight guests, they get fresh towels and a plunger.
After extended embarrassment, I finally broke down and called the plumber. They were available to come within two hours. The guy who showed up was actually quite attractive in a worn/​slavic/​Marlboro man sort of way, so bonus points for sending a good specimen.
After an hour or so, the offending toilet was repaired. The total cost was $ 150 if you’re dying to know. Is that a lot? I’m not sure. In a day-​and-​age when you can’t get Doctors to come on house calls, I’d say well worth it. Besides, how much would I have to pay you to fix my toilet? I thought so.