Progressive Medical Center

If I had read the reviews on Unilocal first about this place I would never have allowed my husband to take an appointment here. We were at the Army Trail Rd. location, by the way, but had the exact same experience as everyone at the Lake St. office. Apparently, the reason this was the only doctor he could see within the same week is because they have no regard at all for appointment times and probably overbook like crazy. My husband was 30 minutes early for his appointment and the doctor was almost TWO HOURS late. What really burns me about this complete disregard for people’s time is that, between the staff and the doctor, there was never an apology for, or even acknowledgment of, keeping him waiting so long. When the doctor finally did come in to see him he took a personal phone call during the appointment without so much as an ‘excuse me’ or ‘I’m sorry, I have to take this’, just a total disregard for patient’s dignity and time when they’re already vulnerable. I’ve had to wait for doctors before and it’s not that unusual to wait 10 – 20 minutes. Anything over 30 minutes is flat out unprofessional and rude. Almost 2 hours is insulting and no one should be charged for their appointment after having to wait so long. But I have no doubt they will charge and get their fee. If you showed up over an hour late for an appointment the medical staff would laugh at you for having the gall to still stroll in expecting to be seen. However, he doesn’t even deserve as much as an apology? WRONG. He also said there are no sinks in the exam rooms for doctors to wash their hands and the condition of the facility wasn’t exactly reassuring to someone concerned about their health. Now he has a follow up call into them this Monday morning, which he placed at 9:30 and was told they’d call back in 20 minutes because they’re busy, and he has not heard back yet, as of almost noon. This place is really abhorrent. The doctor who actually treated him seems nice enough but I have to question the fabric of anyone who keeps someone waiting that long and takes a personal phone call during an appointment without so much as an apology. Guess what medical professionals — your time is NOT more valuable than ours. We have schedules and commitments. If you are determined to go to either of their locations — clear your schedule for at least half the day. You’ll need it. Oh, and my husband was told he was the first patient that doc was seeing that day and there was no one ahead of him.

There is no point of even making an appointment at this place since you have to wait on average at least an hour every single time. The doctors are fine but the service and wait time are not worth it. Go somewhere else unless you have time to waste.

Horrible service, wait time was almost 2 hours for me. Not a clean environment. The service to the costumer is very poor, no words on how to explain.

My wife went here because she has terrible pain each month. She spends four days a month in bed. She even passed out several times. So we went to Dr. Henriquez. He ordered all kinds of tests. We did some in his clinic, but we had to go to two other clinics for others. After several weeks and a lot of money, my wife finally went in for a consultation. Doctor’s diagnosis? Everything is normal. What!!! So anyway we had to start all over again with another doctor. So we asked for her test results so the new doctor could look at them, and guess what. They lost the test results. So we had to pay again. We finally found a good doctor who found and removed12 – yes 12 – polyps. She said she had never seen so many polyps. So much for Henriquez’ diagnosis of everything normal.

Garbage service. Can’t stress that enough. Tons of nurses and receptionists just gossiping and walking around.
Secondly doctors are terrible my appointment was set for 12 pm barely got called in to the patient room at 1pm and proceeded to wait while I could hear doctor chit chatting.
Do not recommend this place to anyone. I will be transferring to a different institution.

This place has to be the most unprofessional clinic in the area. I called at 7am in the morning to make an appointment. First off as a clinical establishment that provides medical healthcare the 1^st priority of management should be to be there on time. Well turns out if the place is not open they prompt you to an operator that then tells you the place is not open. I called back at 7:35am and still no luck whatsoever. The operator then asked me if I wanted to leave a message which I did. (Never received a callback and it’s 11am.) I called back at 7:50am and finally was able to talk to someone. The lady then told me that there was no appointments available until Thursday. (Which I understood.) So after that it turns out they have a 2^nd location on Army Trail Rd. in Addison. I then proceeded to call that location because I missed work to go to the doctor. It then turns out that this place does not open until 9am!!! WTH! Who’s running these places??? I then called at 9am and was prompted me to the operator who then told me that they were not open yet. I called 4 times before 10:30am to see if they were open and received the same response all the times. I finally called at 10:35am and someone answered!!! Yes success right? WRONG!!! I spoke to the lady and she said they were booked until Thursday!!! I understood that part but then here comes the BEST PART!!! She told me that the one I originally contacted takes walk ins!!! This made me really mad because upon initial interaction the lady I spoke to in the 1^st office could of told me that. I understand the demand for patient care is high but if the lady would of communicated with me that they take walk ins I could of been in there since 8am and left already. Instead I am currently sitting waiting for approximately 1 to 2 hours! And it is currently 11:10am. I could of been resting in bed. I been here before and this is the 1^st time this unprofessionalism has happened. The only reason I am giving this place 1 star is because their doctors are great. Dr. Nunez is the best and really cares for his patient. I know me writing a review might not help many but please avoid this place at all cost. If your insurance covers somewhere else go there.

The doctors are good!
However the service is the worst!!! The front desk receptionist are the
Worst!!! They don’t help u out with anything they don’t greet you, when they do callu up they are rude!
I would never in a thousand years go to them again!