Jewel-Osco

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Customer service is definitely lacking at this store. The associate at the deli department was rude, I practically packed my own groceries during checkout while the cashiers were having personal conversations. It is very sad to see an establishment with such poor focus on their customers.

Clearly no one at any Jewel store likes their jobs. You can see it on their faces.
At this particular Jewel the people in the deli are treated with less respect than anyone I’ve known. Treated like a heard of animals and talked to by their manager «Lisa» like they are less than nothing and are clearly of no value. What a shame. It’s hard to believe they still have enough self-​esteem to treat their customers extremely well. I give 5 stars to the «Deli Girls» and «O» stars to management.

This Jewel is pretty bad. Some of the Jewel’s have started to remodel & stock their shelves better to try & be on a level playing field with Mariano’s but this one is definitely not one of them.
First the parking lot here is a mad house. That is not the stores fault & in no way reflects my rating but it should be said. I walked in here & walked to deli area. I asked them where I could find pretzel bread. The lady behind the counter rudely replied «You should look in the bakery». Well I have never been to this store & I didn’t know where the bakery was so I just went & found it my self since the employee seemed very inconvenienced by my question.
I finally made it to the bakery & when I asked for pretzel bread they seemed like it was such a weird item I was asking for. They told me that they only had them frozen. This obviously didn’t work for me so I just went to grab chips. Mariano’s & Caputo’s have fresh baked bread daily including pretzel buns & this place had a very limited selection.
Walking through the store I noticed that not only was it very outdated but it seemed dirty.
Overall this Jewel was one of the worst I have been too. The service was not that good & the selection was very limited. I would try to avoid this Jewel unless absolutely necessary.

Great! I got a bad batch of chicken wings (never happened because they are always awesome). I brought it to their attention and they took one look at the wings and without hesitation refunded me and gave me a new bucket. Glenn was so very nice and helpful! Thank you for having great customer service!

I really like going to this jewel. It’s a great place to pick up a few things and leave. It is smaller but you can get what you want and not feel like your running a triathlon.
I have been coming to this jewel for over ten years they are always trying to find ways to improve.
The management and staff are so polite and helpful all the time. They are always pointing out the sales and tips on how I can save and when the good sales are.
I order cakes too from here yum and if you need cupcakes with special characters they will provide them for you.
I am definitely a fan of the my mix coupon ap this was suggested by one of the managers.
This cozy jewel by far is my favorite Quick, cute and very helpful staff !
Highly recommended

I don’t normally write reviews on grocery stores (unless it sucks, or its stellar) but this has got to be the worst Jewel in the history of all jewel stores. Its too damn small!!! They can’t carry your favorite water, vegetable or even a meat & seafood counter, because THEY HAVE NO ROOM FOR IT. I don’t get it? With the remodel they did awhile back, what did they accomplish? They could of taken more space next door (which was an option at the time). OR why not move to the lot where Dominick’s used to be? It’s only been empty FOREVER… just makes this town look sad.
IF I come here, its strictly out of convenience for things I know they have in stock. Otherwise I’ll go to the Wood Dale location & I suggest you do the same if you want to avoid feeling frustrated & disappointed. AND although some workers are friendly here, some clearly don’t like being there either. Maybe a bigger store would make them happy workers!

I just don’t like this Jewell. If you have five minutes to spare go to the Jewell on Irving Park Rd. The only thing I like is their deli dept for chicken fingers and wings.
Honestly, the best part about this Jewell is that there is a Portillo’s in the same parking lot and Harry’s Ice Cream down the side walk.
Some of the staff are nice, but they still only get one star. I wish zero stars was an option.
Peace!
20-​May-​2014 update: there seems to be something very wrong with how the deli dept is managed. Nobody working there was getting along, and two women were yelling at each other about when they were taking breaks, who was going to clean what, yadda yadda yadda. Very unprofessional, even for a deli counter.
I’m not sure if this is funny or sad, but when I asked the young girl for «a half dozen chicken wings»…I kid you not… she looked at me and asked, «that’s like…6 wings… right?» I wish I was making that up, but I’m not.

Although this location is smaller than the others, everything is stocked, organized, and clean. You get an old school feel in this location like you’re in the 1970’s again, but that’s definitely a good thing to me. I found the staff friendly as well

Avoid like the plague!
In a word: AWFUL. Where do I even begin? I’ve been living in Addison a few years now and this is my closest local jewel. It’s cramped, smells funny, has little to no produce selection, has very small product selection, and is very difficult to find anything due to the maze-​like layout. I’ve always not liked this jewel for these reasons but we still shop there for quick items and beer/​alcohol in particular.
More to the point of why I HAVE to never ever recommend anyone shopping here EVER… about a week ago my husband stopped here on a quick beer run. He got a six pack of blue moon and a six pack of miller fortune for me. I noticed the date on the bottle was labeled as ⁸⁄₂₀₁₄ but thought nothing of it. Upon drinking it, I noticed it tasted wrong. Too bitter and «skunky» aka it was off and left a bad taste in my mouth. My husband brought the 6 pack back after dumping what was left of my beer and mentioned it to the sales reps. They argued with him and said it was the brew date. Ok, sure, possibly. My husband went to the case, pulled out somewhere around 5 cases of it (with the same date) and found one with a labeled date of January 2015. My husband asks «is this supposed to be brewed in the FUTURE by your logic??» They exchanged the packs and we went home.
Tonight I go here to pick up a 12 pack and pull out 5 cases of august 14 dates. I was pretty agitated by this and asked to speak to a manager. The cashier who called the manager for me told me they’ve had regular problems with expiration dates on alcohol before and that most of the mixers they sell are obviously expired just by the appearance. He said he often hears complaints from customers about this but is just reprimanded by management when he says anything to them on the subject. The manager was an unhappy woman who once again tried to feed me the BS «brewed on date» nonsense and I explained to her that I used to sell beer and alcohol so I know that’s not true. She then blamed the miller representative. Before I departed I told her she needs to manage her store and products better.
Ps — I’ve gotten other products from here, box items like macaroni and microwave noodles bowls, that were expired as well.

I try to avoid this place like a rash. I live 5 blocks from tbe place and go to Wood dale if I have to go to Jewel at all.
The guy that’s the store manager is not very nice at all. Never says «Hi» or Greets customers I’ve seen him be mean by yelling at his staff including a few disabled employees. Also theres a older lady that runs the service desk who’s always grumpy. Most of the employees look like they don’t like their jobs. Prices are way too high and try to fool you with the sale stickers that in small print tell you that you have to buy 4 to get the discount. (Soda $ 1.89 but if you buy 4 then its $.99) Hey Jewel why don’t you try being competitive

They recently remodeled here, which means it’s quite a bit nicer inside. There’s a decent selection of stuff, but the produce I get here seems to go bad in 24 hours. Also, parking here is not great. I’d much rather go to an ALDI.

This is my local Jewel store. its been remodeled inside N out and it has pretty good parking space here as well. It’s ok if I need to buy something quick, location location!
It’s not as big as the one in Wood Dale off of Irving Park rd. but I try to come here to support my local businesses when I can.

Oiy… how I dislike this Jewel. This location is less than a mile from me but I go out of my way to shop at the one in Wood Dale. I remember this Jewel being nicer when I was younger but then again, I was just along for the ride. I wasn’t doing the grocery shopping myself. They recently did a re-​model and I still find the place very over crowded. The «wait» section by the lines is also so cramped together. Not more than 2 carts can wait their turn before they are blocking the flow of traffic. I think the whole cramped feel is because the ceilings are low… who knows, whatever it is, I don’t like it. The produce section is less than desirable too but I find that all of Jewel’s produce (regardless of location) is less than desirable. It really is hit or miss.
The few times I’ve been here I always have problems with my coupons too. This past week they had a double coupon special. Well, I used the 6 coupons that were posted on their corporate facebook wall (which clearly stated you could use 6) and the cashier was giving me a hard time saying I could only use 5 like the ones that were in the Sunday paper. After going back and forth with her, she finally let me use them… but still made me feel like I was trying to get away with something. I just love it when the consumer is more informed than the actual employees. This could be a corporate issue with Jewel or an issue of laziness with their employees.
Jewel…if you are reading this leave your current location and set up shop in the vacant Dominicks lot down the street.

This place went to $%^$. I grew up and still live in Addison. 15 years ago this store was nice and the only place we shopped. Now it’s dirty and they barely carry anything. Produce section is so small. I went there recently on my way home for the first time in a while. Thought I would pick up something easy for dinner. Walked out with a loaf of bread and green beans. Could not get the hand sanitizer on fast enough!
I’ll stick to the Jewel on Irving if I want to go to a Jewel. Do yourselves a favor people and avoid this store.

Heck to the no.
We have a Jewel closer to us, but there is plenty else in this area to like, so I’ve stopped in a few times … but I don’t want to go back.
It’s small. It’s very crowded and cramped. It’s badly laid out — I can’t find anything! The produce is, to borrow Stefanie’s word, shameful. Granted, I have never been impressed with any Jewel’s produce. But this place’s is especially bad.
And, as is typical for a Jewel, almost everything is overpriced.
Don’t be tempted. Just continue west on Lake Street to Mill and go to the Caputo’s instead.