GHS Interactive Security

This company has called me about 30 times this week with their automated dialing system. I’ve requested my name to be taken off the list every time they called and they continue to dial me. New tcpa regulations plus the Do Not Call Registry should protect me from these predatory calls.
The funny thing is I live in a building with private security they keep thinking I’m a homeowner. The amount of money they waste on an effective system calling people like me is a joke on them.

What a joke… pretty much had the same experience as all of the other 1 star reviews here, but specifically, here was mine:
I got a knock on the door around 6:45 pm (still plenty bright outside) and the dog started barking non stop. I looked through the peep hole, but couldn’t really tell who it was, so I opened the door. It was a late 20s white guy who had a GHS polo on — his name was Leonard. He pointed out I had a cool car and just ended up talking to me about my car for the first 5 – 10 minutes. After that he started giving me the sales pitch of the security system. I was never interested in buying anything in the beginning, but he was such a smooth talker, I just wanted to hear what he had to say. Eventually, he said it was his 6^th day on the job, so he didn’t have all the details for the security system, so he called his manager named Alex to drop by to finish discussing with me.
While waiting for Alex, Leonard just started talking about other stuff like cars, careers, and other small talk. He seemed like a cool guy. Eventually Alex came by in a GHS van. He was a white guy who seemed to be in his mid to late 20s, seemed like a nice guy too, but he was too good at talking. He made some small talk and hinted about wanting to come inside my house to figure out a customized security system for me. I told him I didn’t feel comfortable letting 2 strangers inside my house and he said that without them coming in, they would not be able to optimize the security system for me. I asked him for a business card so that I could at least do some research on GHS before letting them in my house and he said they don’t have business cards (what?). In response to this, he pulled out his tablet and showed me the BBB rating for GHS: «we have an A– on BBB, no other security company has higher than a B+». I then asked him for a phone number that I can call if I were actually interested later and he said they don’t have a phone number either (…what?). He responded that if they DID have a phone number, he would just be in the office calling people, instead of going door to door to get customers. I noticed that their GHS van DID in fact have a phone number, so I asked Alex about it and he just gave me a grumpy response saying «If you want to pay 1200 $ for a security system, then go ahead and call that number, have a good day» and immediately both of them turned around and left. They were no longer happy and smiling at this point.
This company is a joke if they’re really trying to go door to door and these two «salesman» aren’t just frauds.
Looking at the Unilocal map, it looks like the area that GHS spans only goes till Irving. I’m in Fort Worth, so it looks like this disease has spread.

6:00PM on a Friday, I get a knock on the door. It’s a sales rep. After 15 minutes of them telling me how they’re not here to twist my arm, I tell them I’m not making any decisions until my wife can look and review it. Then they decide they’re gonna wait for my wife. She arrives and we tell them we want to take time to research, they start pressuring. I ask, what happened to «we’re not here to twist your arm»?. Finally after more debate we tell them we’re not interested, end of story, goodbye.
The sad part is, the initial girl that knocked on the door and spoke with me was nice and had the guy not showed up being a pushy used car salesman, we probably would have signed up.
Their service may be great, I’ll never know cause their sales people are pushy, came to my house way too late in the day, and asked a lot of inappropriate questions about my home. ie., who lives there, when are we home, do we have a dog, do we travel, etc. Red flag just in those questions.
UPDATE:. I just got a notification from my credit monitoring, these bastards ran a hard inquiry on me! How the hell? I never gave you my permission to do that, and I didn’t even know you were trying to do that. I never gave you my social either. This place is soooo shady! Steer clear folks.

Don’t knock on people’s doors at 9pm and open with «Do you currently have a security system?» …
Eventually lead to them asking to come inside to discuss package options… Again. It’s 9pm! No.

Some kid from this company knocked on our door at 8.30 at night asking all sorts of questions to my husband about our current security system.
What business does someone have knocking on people’s doors after dark asking them sketchy questions about their security system?
This is highly unprofessional and highly suspicious.
Seems there are numerous instances where this has happened to other people. How are yall still allowed to do this?

Oh. My. God. I know that anyone reading this has likely just closed the door after being solicited by a «promoter» («I don’t work in SALES!» he said) to sign up for this alarm system. I am still in shock.
The knock came at 7pm, and my husband went outside to see who was there. It was a nice young guy named Chris in a neon yellow vest that announced himself to be with GHS. He started asking a lot of personal questions like if we currently have an alarm system, if we have kids/​pets, etc He then started telling my husband about the program. I happened to walk in on the pitch, and was sucked in, too. Some guy jumps out of a white van and starts running (no, literally, running) towards my front door. I stop listening to Chris on my porch and just stare at this guy bolting at my home. Chris stopped talking and just smiled.
So, this other guy, Alex comes up. Talking like the micromachines guy, telling me he’s ready to kick off his shoes and come into my house to show me his sales pitch on his tablet. We told him we didn’t want him to come in, and he asked what’s holding us back. We just simply told him we aren’t interested to which he starts asking what kind of electronic set-​up we have, if there are any valuables in my home we want to protect. It’s pitch black outside, I don’t know you, and you are asking if I have things that are valuable. WTH. He tells me he’s not in sales, and just a promoter, and that the first «10 people» get a «deal» of some sort, at which, like clockwork, some guy in the van in front of my house yells, «I just sold the 9^th, I’m going to head down to their house to install, and he rolls down the block.» CHEESIEST sales pitch/​act I have ever seen in my life. This ain’t my first rodeo, cowboy! ;)
Anyway — I lost about 15 minutes of my life with this guy, Alex, talking to me. (I’ll admit, I don’t like to be rude, and I could have made this last 2 minutes) I finally stopped him, and asked him if he has ever purchased anything from Amazon. He said he hadn’t (yeah, right). I asked Chris if he had, and he just laughed and said he has. I told him that I like to read customer reviews before investing in anything just so I can get an idea of what I’m getting into. Alex pulled up the BBB on his tablet and showed me his A+ rating, but I told him I wanted to see what Unilocal or another site said. He said that he is the one that responds to Unilocal comments? (or is it Heather? Who ARE these people?!) He said that the comments all have to do with them knocking on doors and that people don’t like the «lost art» of knocking on doors. LOL LOL LOL: D
So we told him we didn’t want a system, and he just kept asking what is holding us back. I told him that if he had a legit company with legit service, why the pressure to sign up RIGHT NOW. Here. On my porch. In the dark. He just kept turning it around back to us asking us why we wouldn’t consider and if he could just come in. Alex then asked when someone was going to rob us. I asked him if that is what he was coming to do. He said «Ha ha ha… I don’t have time tonight… I might have space in my calendar tomorrow.» SUPER unprofessional from a security company.
I don’t want to waste another minute writing… This was more just to vent, honestly. I would be in SHOCK if they actually have customers.
Okay, Heather, it’s your turn. :D

If I could give this company zero stars, I would. Point one, door-​to-​door sales. Lying and manipulating in order to get more sales is unethical and it only gets worse. On the last day we were given to cancel, we decided the service was not for us. We called as to who to fax the cancellation notice to. We faxed our information and never heard from the company again. We weren’t even supposed to be charged until November is what they told us. They charged us not even a week after having the security system installed. Bad, bad BAD customer service.

i have had no issues with them they came to my house it was not late at all was able to install the system that day and get me all set up. They even gave us money so we could get out of our old security contract (vivnt) since they were horrible. Not sure who everyone else had to deal with but the people that came to my house were honest and not really pushy about us getting it or not talked to both mywife and i politely. I have had no issues with the system no false calls or anything

Steer clear people. The customer service at this company is seriously lacking. Door to door sales aside, that part didn’t even bother me, the product itself is a racket.
We signed up for the Gold package, which at the time was to include a camera sensor or remote temp control. We opted for the camera sensor. This sensor malfunctioned numerous times and the police were sent out to my house on several occasions because of this malfunction. We called multiple times to complain, and finally had the camera sensor removed. At the time, there was no other suggestion given to make this right for us. We asked to have the temperature control installed, and never heard back from a supervisor. I dropped it. I felt very stuck in a contract where they weren’t holding up their end of the bargain. Customer service 101 fail. They even threw out terms like ‘breach of contract’ & ‘negative impact to your credit’ when I asked to get out of this 3 year commitment. HEY! Aren’t you the ones breaching contract here? The equipment I have is not what I was promised… and that seems to be fine with you guys.
Fast forward about a year, and we’re having more problems with the regular sensors. Fine. I called yesterday and asked for someone to come out, and also asked to speak to a supervisor regarding the gap of upgraded service (which we hadn’t received since the camera sensors were removed). I was assured a manager would call me back yesterday. No surprise, that didn’t happen. So, this time I called back today. The girl on the phone (Alex) was VERY helpful and smart and seemed to really understand my frustration. She’s once again assured me that I will be hearing from a supervisor regarding my request to get the upgraded equipment I’ve been paying for this whole time. I’m not holding my breath.
The good news is that the service tech actually DID come out when expected (and they always do), and has apparently fixed the current sensor issue (we’ll see).
In a nutshell:
1. You can get basic alarm service for a fraction of the price.
2. Their «upgraded» equipment pretty much sucks. So, unless you really enjoy unwanted police visits to your house, you might want to pass.
3. If you expect any sort of proactive customer service to stop you from writing scathing reviews on Unilocal… look somewhere else.
In closing, I’m not a jerk. I’ve given this company more than an adequate chance to make this right for me. It took me a LONG time to get pissed off enough to write this review!
…and queue Heather…

Knocks on my door at 8pm asked a bunch of sketchy questions about my house (like if i had a pool, who all lived in the house with me). Tell the guy im eating dinner and cant talk starts getting pushy then asks for food. Even had to guts to ask if he could at least get a bottle of water… wtf really? What kind of company hires sales staff like that? No wonder your Unilocal rating is terrible. Will also report to the better business Bureau. If you ever come to my house again I will call the authorities. If I could give negative stars I would.
Edit: After saying no the same guy and another show back up at my house. The new guy keeps trying to come into my house even though I said no. After they left again and i went back inside. The neighbor caught them taking pictures of my house. Needless to say I called the authorities. Also called the company to ask why they would be taking pictures of my house. The girl I talked to had no clue and said she would leave a message with the right people we will see if I get a call back!

Very sketchy company! They came around our neighborhood yesterday asking questions about the kinds of electronics we owned. Why would they need to know this? He also proceeded to ask if we had any food for him because he was hungry. Who does this while trying to sell a product/​service? The fellow who represented their company had big baggy pants and unkept hair. The appearance of him was not clean cut. Don’t answer their questions about what you own, it’s not their business.

The police were called when they were in our neighborhood. We have not seen them again. Good riddance.

9pm knocking the door… Come on. What kind of company does that.

I answered my door at 6 pm thinking it was a repairman I was expecting. However, it was a GHS salesman. He was pushy, rude, and obnoxious. How many times do I have to say, «No, thank you, I’m not interested.» I thought he was going to try to come in my home because he kept stepping closer and closer to the door while I was saying no. He forced me to raise my voice and slam the door in his face. What reputable company in 2015 conducts sales door-​to-​door? I see that I’m not the only person to make the same complaint but it seems that nothing has been done to rectify the issue.

Hi
We had an alarm and installed and its good!
I look at these reviews and most are about the employees knocking on doors! This company has been good and given us excellent installation with service.

8pm knock on the door, highlights from the conversation:
«Do you have a security system?»
«Is your street busy?»
Door to door scare tactics, no thanks.
And now, some words from Heather…

Just following up on what I see is a common trend. they come around as the sun’s going down while yelling up and down the street to each other. The guy I got asked a handful of questions about my car out front and then started on some speech about how they’re doing some ‘promotion’ for systems before their sales team comes through. The guy seemed really unprofessional, couldn’t stand still and the ‘coupon’ I got given had obviously been handed to a bunch of people before. Then he called in his ‘manager’, whoever to tell me all the free stuff I was gonna get. This door-​knocking, gimmicky, stuff doesn’t inspire me to purchase a system if that’s how a company does business.
UPDATE 3÷17÷15:
After a copy-​paste reply from Heather that just about everyone seems to get, which bothers me they deem it necessary to even have a complaint-​response template, some different guys came around again tonight (at 8:30pm!) with the same ‘promotion’ as last time. Nobody should be knocking on my door this late at night unless it’s a damn emergency.

A man came to my door today stating that he is «with General Electric» and asking personal information about who lives in the house and whether or not I was alone. He was acting very strangely and fidgety, and I’m sure he could tell by my tone of voice that I wanted him to leave. After I shut the door he walked back and forth, back and forth, back and forth, outside of my house. Then a vehicle marked with this security company’s name came and picked him up and sped away very quickly. I’m not sure who you all are but I am very aware there is something shady going on here. Stay out of my neighborhood.

I suppose you only want current customers posting comments but why you’d want to become a customer, I’m not sure. If one person reads this review before it’s deleted, I will still be satisfied.
This review is based on their inept and predatory marketing practices in my neighborhood in Garland, Texas.
GHS Security, new to Dallas, has been stalking our neighborhood for the better part of a month.
Here is everything they do wrong that makes our neighborhood feel UNSAFE. These incidents have been recorded and the police have been notified of this company’s predatory behavior in the city of Garland.
1) employees go door to door after the sun sets. (Going door to door IS DEAD, and many people in this quiet neighborhood are suspicious of anyone after dark.) Who decided this is a good way to get clients? Join the rest of us in 2014, people don’t sell door to door anymore!!!
2) employees use unethical behavior when knocking on resident’s doors, specifically asking for an item that DISTRACTS the potential customer. Asking for medication for a headache while speaking to potential customers comes off as CRIMINAL BEHAVIOR 101: Distract and evaluate the property for items to steal later. NEVER EVER do this.
3) Refuse to offer company id to a potential customer that asks for it. YOU’RE A SECURITY COMPANY, HOW DO YOU GET CUSTOMERS TO FEEL SAFE UNLESS YOUR EMPLOYEES OFFER THEIR IDS???
4) Not only do they not offer their IDs, their employees are aggressive with their vehicles (Dodge Caravan with GHS Logo and License number DTK 1208) and curse at potential customers while almost ramming their vehicles to leave.
5) Potential customers ask questions about GHS and employees cannot answer the question. That’s pretty shady.
GET OUT OF OUR NEIGHBORHOOD. YOU ARE NOT WELCOME HERE. GTFO.
I spoke to the Dallas office manager who informed me he didn’t tolerate bad behavior from his employees but it’s quite apparent he was just accommodating my call and allows this bull to continue.
The neighborhood is tight and they are comparing notes and contacting authorities left and right. This won’t be the only blemish you receive on social media. People are bound to raise a stink.
Just leave us in peace. We have much more reliable and more ethical security companies to choose from in the metroplex.

I’ve had GHS since May 6^th, 2014… and waited this long to leave a review on purpose. I am really satisfied with the equipment and the service they provide. I have 3 kids… each in a different sport and leave my home unattended a lot. I get an email every time my alarm is armed/disarmed…and can check the status from my smart phone… which is awesome because I can arm it in case my kids forgot to set it. One week after I got it installed… I was at my sons baseball game and I received a call from the monitoring service that my alarm was going off and asked if we had left a garage door open accidentally. I told her we didn’t know because my oldest son was the last to leave and I got an alert that the alarm was successfully armed… so I knew no one was home any longer. They were able to listen in to my house through the panel and assured me that they could not hear anything and that no other sensors were triggering. I felt confident in going home and entering the house since the monitoring they provide gave me the peace of mind that no one was trying to ambush me or something. I discovered that my son did not close the garage entry door all the way and must have cracked open just enough to set off the alarm.
As other reviewers have said… the door-​to-​door salesmen is not my cup of tea either. I feel bad in turning them away… and I get them all the time from pest control companies, Jehovah witnesses, Kirby vacuums, etc. So I’m not going to base my review on that aspect… but only on the product, the installation and the monitoring service. Couldn’t be happier. My installers were Danny Silva and Tony High… they did an awesome job!