Ernie’s Towing

I don’t even want to give this business 1 star. They employ the rudest people I have ever come into contact with. I was in an accident and the police had this towing company pick my car up. I called to come get my possessions out of the car and informed me I would have to pay $ 400 dollars to remove my car in order to get my belongings. Um, excuse me? My car is a part of a documented accident and shouldn’t be moved until insurance evaluates the damage. I had to have the insurance company call and inform them that I was picking up my belongings. The secretary refused to listen to what I was informing her of and kept cutting me off by repeating the same business policy over and over. She was rude and uncooperative and I do not recommend this business to anyone.

During the recent 2015 snowstorm their driver hit several cars on a side street in Chicago near Division and Wood streets, my friend’s car being one of them. The driver was going to drive away but the neighbors stopped him. Significant damage was done to the vehicles. Can’t speak for their towing services but the conduct of the driver here was unethical and borderline criminal.

This is possibly the WORST COMPANY TO DEAL WITH EVER. They employ the rudest people I have ever encountered. BRIAN will hold your car ransom and say he can’t release the car expect for between the hours of 8A-​5p IF they have a driver to available to open the gate… well when you call between 8A –5p they say they «don’t have a driver on premises and can’t confirm when they will have a driver present». So we stopped in the next day and again. «NO driver is present and one won’t be back till after 5p and you will incur another day of charges», On the 3^rd day of this scam, and several calls and complaints. Lo and behold there was a driver who magically appeared out of the back room after a half hour of paper work. AFTER ALL THAT the driver does not even get your car, he walks over to the gate, unlocks the fence and points to your car. Ernie’s Auto Towing is TERRIBLE DO NOT USE THIS COMPANY — THEY are scam artists of the WORST KIND. NOW to boot, this ALL CASH business doesn’t have change and only accepts even change in cash. CORRUPT — RUDE APPREHENSIBLE How can this be allowed? Why does the city of Glen Ellyn work with them?

I called Ernie’s Towing for help replacing a flat and not only were they there within a half hour, the guy dispatched to help me (Eric) was very knowledgeable and sweet about the whole thing. He even swapped my full back tire with my front flat so that I would have the donut in the back on my front-​wheel drive car (which I was much more thankful for driving in the snow that evening). I am sad to see that they don’t have more glowing reviews. They have a great group of people who are professional and quick! I was off to work by 8:45 (flat called in at 7:30) – that’s good time in my book (because had I tried to fix it I would just be leaving for work… tomorrow.) :P
Highly recommended!