Dr. Cell Phone

Busted my iphone glass, nothing new to me but this repair shop is amazing! It was completed before the quoted time. Thoroughly went through all aspects of phone functions to ensure the quality of the repair. He was super friendly, costumer service was A+

Even after contacting customer support as requested by the owner, customer support said:
«Thank you for your response.
We understand your frustration and we would sincerely extend our apologies for the inconvenience you’ve experienced. Unfortunately, this was last 6 months ago.
Thanks so much for contacting us! Let us know if you need anything else. Take care. :)
Regards,
The Dr. Cell Phone Team»
After returning weekly/​bi-​weekly to try and have them do anything to fix my phone. This is what you will get told if something goes wrong. The gall it takes to put a smiley face at the end of that message is something else.
Use literally anywhere else before this place.

This place ripped me off!
I walked in at about 11:00 AM two weeks ago, clerk’s first words to me: «Who sent you?» That was odd, but I got over it. My Samsung Galaxy S4 screen was cracked, quoted me at $ 145 and it would be done by 3 PM. I showed up a little after 3 PM, same clerk pulled up at the same time, unlocked the door holding about 8 pizzas and didn’t acknowledge me at all walked directly to the back. I finally get my phone 20 minutes later, with a new screen seems good but I was wrong.
Guy rings me up, says the warranty is on the receipt (which is the tiny receipt of a credit card machine) with a few short words «lifetime warranty». I asked what the actual warranty covered, he rattled of some things not covered. I again asked for where it was written. His response: «Nowhere». So, my response was: «There’s no warranty where I can reference, just you verbally telling me?» «Ummmm, yes sir» …“Wow, thanks, bye“
Fast forward to today my screen is cracked in two different places from being in my pocket. The reason is, they glass they replace the factory glass with is far inferior and cheap, and is not made as a permanent solution, it’s weak and will cause you to throw away your money, complete rip off. I would avoid this plague like The Plague,

Worst place to fixed your phone!
Shady and dishonest, they are saying we have 90 days warranty but they will not honor that.
They respond to my review buy telling to call they hotline number… This is a joke,
It is a sales number…
Don’t trust these people…
You never know what they do with your phone or the Information you have there… No and No

Took my iPad 3 in because it stopped turning on, and Apple said there was nothing they could do. Dr. Cell was able to get the iPad working again. It was rather costly ($ 150) but far less than Apple wanted to charge to replace it ($ 399). It took a week, but it was worth it. Well done, I would recommend and use them again.

Super friendly and pleasant, but totally crappy products. Brought my iPhone 5s in for a battery replacement, the first battery never worked, the second battery would only last eight or nine hours, and this third battery is only marginally better. It is terrific they offer and stand behind a 90-​day warranty, but $ 50 for a piece of crap Chinese knock off batteries is no value at all. Again, nice people though.

I went to Dr Cell Phone on July 12^th. I finally decided to change my flip phone to an Iphone. The sim card on my flip phone was too large. Drew was able to trim flip phone sim card and put into Iphone to load my contacts… I love love Drew… He was friendly, polite and very helpful. I’m glad I didn’t have to manually add 202 contacts to my new phone.
Cara M

Please do not take your phone here for repairs. Do yourself a favor and take it some place else that will offer good service, honor warranties, and will answer their phone. Shame on me for getting suckered into a Groupon to save a few bucks. Never again… I will be more diligent in reading online reviews while seeking out new vendors. I will happily pay full price some place else to get my ill-​stricken device repaired by responsive, honest, and competent personnel.

Had a Groupon for an iPhone 5S repair. Super friendly, extremely fast and efficient. Seriously fast. When he brought out my phone I was sure it wasn’t possible for them to have finished so quickly. Told me 30 minutes but only took about 20.
Didn’t get that sketchy feeling you usually get from these kind of places.

My first visit 2 weeks ago was extremely unpleasant. I called them and they told me to drop off my iphone 6 as they have a tech and parts in stock. Sure enough after I drop off my phone they call me, to tell me the technician will not be for another 2 hours after the original quote of having the phone done in 1 hour. When I call back 2 hours later they tell me that they do not have the correct screen in place and they have parts coming from Frisco. They eventually completed my phone that day because they had parts come in from their Frisco Location.
FAST FORWARD — TODAY
Turns out my phone screen is defective. I called them at 10AM this morning and Josh the representative at the store tells me they have parts and service tech onsite and and to come in an drop off my phone. Sure enough technician left and went to the Frisco store and wont be back until Monday. Completely frustrating experience. My screen is under-​warranty otherwise I will not return.
This wouldn’t be so bad if I weren’t driving from 30 minutes away.
HORRIBLE EXPERIENCE! STAY AWAY!

My phone won’t charged, I try to fix at home from some YouTube video and it just made it worse, went to dr cellphone, gave this guy to look at my phone, went for 5 minutes to get a chipotle take away, came back and the phone works well! How much? Nothing! Great and professional service!

Classic GroupOn bait and switch. Quoted and paid for a repair, when I returned I was told another $ 50 was needed due to an employee not charging me initially who was no longer in the building. The illiterate cash register boy attemted to make sense of the situation, no luck as I didn’t fall for it. Joke of a repair center!
GO ELSEWHERE!

I used this Dr. Cell Phone location several years ago to replace an iPhone screen and had a great experience: very courteous, prompt, accurate work. I was extremely pleased so, when I broke the screen on my iPad, I found a LivingSocial deal and returned. My mistake was not checking Unilocal reviews before doing so. I don’t believe the store is with same ownership.
I understand that Living Social and Groupon coupons create lots of business for them so I didn’t expect to receive my repaired iPad in 22 minutes (as Michelle T. did). As a matter of fact, when I dropped it off at 3:00 on a Saturday afternoon, I was totally prepared to pick it up on Sunday but was a little taken aback when I was instructed to return after 4:00 the next day … but … okay. Left the tech with all the pertinent info: name, phone, email, etc.
When I returned on Sunday at 4:30, I was told that my device wasn’t ready due to the fact that another tech had unexpectedly quit that morning (red flag?). The tech «was just about to call» me … but didn’t think to do that at noon, 1:00, 2:00, 3:00 or the promised 4:00 pick up time. Of course, mine was in queue to be «the next device fixed,» and I was instructed to come back on Monday AFTER 3:00 (I refer, again, to Michelle T. who received her iPad back in 22 minutes). Although their promised work could not be delivered on time, they could certainly CLOSE promptly at 5:00 … no apology, no concession, no attempt to deliver my repaired device early the next day, no nothing.
Having said all that, my iPad is repaired and is in good working condition, best I can tell, thus the one star (plus you can’t give zero stars). However, I will not be back to this store nor will I recommend anyone use their services. Too many other retailers that provide the same service and are reliable!

Found living social deal, showed up at 10 til 10 and they took me in… Walked out at 10:12 all fixed with friendly customer service!

Can I give a zero? They have had my iPad for a month. They broke it twice. Still don’t have it.

I strongly recommend to not bring your phone into this store location. I recently brought in my IPhone 5s to get the screen fixed, which was repaired, but found out they had gone through my phone. As I was leaving the store I opened up my phone (expecting the homescreen) and find out that whoever worked on my phone had recently been through my camera roll. The IDIOT left the roll up, and obviously when I opened the phone I saw that they had gone through my pictures.
My mistake was giving them my passcode, DO NOT DO IT. There is no reason to and I was naïve to think that they needed it for any reason.
I DONT RECOMMEND THIS STORE EVER.

I got my iPhone 5 screen fixed here and a few days later the display started royally screwing up– pushing wrong buttons, being unresponsive, zooming in and out uncontrollably. I went to Apple to figure out what was wrong– APPLE WILL NOT FIX PHONES THAT HAVE BEEN WORKED ON ELSEWHERE. I had to completely replace my iPhone. Do not get repairs here.

Very disappointed. I dropped my phone off for an iPhone 5s screen replacement, a groupon deal that was given to me… not so much a deal. The digitizer was working just fine with a cracked screen… once the screen was replaced, it looked really pretty but it would freeze up while typing, it wouldn’t click where I was touching.OMG. Talk about ANNOYING. So I take it back less than a week later. Sit for another hour, they replace the screen… again, still looks pretty, but won’t sense the touch. What’s the point of having a touch screen if the screen won’t sense your touch? While standing there I told them it wasn’t working right, they said it may be the mother board… NO, it was working JUST fine before they replaced anything. Will NOT go back, and NOT worth the groupon. Sorry folks… find another facility that can fix the problem.

The first time I came here I was told a diagnostic on my phone would be $ 50, but they clean it really well and it’s mostly used as insurance in case something breaks during their diagnostic examining. I was only charged $ 30, device was cleaned inside and out and all the repairs had been made with no extra charge. I fortunately paid after I got my device returned to me.
My second time coming here was the polar opposite of how my first visit went. I jumped the gun in coming back here. I almost regret sharing this experience because in a way I am partly to blame for the tragedy that was to ensue from my return visit. All of a sudden my laptop quit charging. I took it in to get it looked at and was charged fifty bucks for a diagnosis, up front. That covers insurance in case something goes wrong during their inspection. That’s about it. A week later I receive a call informing me it was only the charging cable (which was the original it came with) that was malfunctioning. They offered to replace it, for an additional… «No, thanks» I wisely interrupted to decline. And like I’ll give you another dime after spending a week figuring out the charger was the issue. A dc charger. Couldn’t have tried that first, eh? If I had owned a spare dc cord I would have saved myself more than $ 50.
So it’s ready to be picked up the next day. I get it, take it home, test the charger one more time, oh hey, it works no problem. Thanks for nothing. On top of that, my plastic covering (shell case) fitted on my laptop no longer stays on and the kickstand on it is broken. I’ve taken the shell off many times with out pieces on it breaking, so whatever tweedle-​dee or tweedle-​dumb they put on the diagnostics of my device obviously decided ripping off the shell was easier than unhinging the tabs on the side. Apparently, they forgot or just didn’t care to wipe down or clean my laptop at all, like they did with my phone. I can literally say I got my laptop back in worse condition than when I handed it over to Dr. Cell Phone to be looked at.
This place is way too inconsistent, and I’m basing that claim on two visits. One good, one bad. If you come here, whatever you do, don’t pay upfront. They’ll screw you.

I had a cracked iphone screen repaired in January. Initially I was pleased until 3 weeks later the screen started fading in and out. I didn’t think much of it until it started to get really bad. I called them — oops, too bad 1 day past their warranty. I kept the screen on until June when it literally FELL APART — ie the glass was intact, it separated from the digitizer. I took it to a local guy who fixed it for less $ and a 1 year warranty.