Discount Model Trains

The selection was warehouse style with variety. It’s located in a light industrial commercial zone so I expected it to be far less accommodating in regards to cleanliness, décor, and stock, but I was wrong, my first impression is I was definitely amazed at the store overall especially with the inventory. As a ¹⁄₈₇ scale modeler I have been a patron of hobby stores for over 35 years and seen hundreds including Hawaii and I give this store a thumbs up!
Unfortunately, the customer service I give a thumbs down considering hobby stores are really about the store owner/​service rep. connecting with people and their stories then helping them scale that story into something to share at a cost of course. I was in the store for over 30 minutes and not addressed, acknowledged or asked anything the entire time.
The sales person may of had a bad day or other issues on his mind, but it wasn’t hard to see he was irritated. The other two sales persons were in their own world of railroad talk, paying no attention to me wandering around.
If you’re looking for supplies this is definitely the place. If your dollars are spent based on customer service my first impression is not here. I am not Local to the shop so keep in mind this was a one time visit only as I live 2 hours away.
If this shop was local from me, more than likely I would continue to patronize this business during impulse purchases, but I would continue ordering online as I do now since there are no adequate hobby stores near me.

I’m so surprised this place doesn’t have any reviews! By far the best model train hobby shop in Dallas. They have everything for all scales, and fair prices. Still have a train I bought from here about 6 or 7 years ago, still looks & runs great.