Chamberlain Group

I called customer support for Liftmaster/​Chamberlain for a simple question about whether or not this company manufactures for Craftsman and if a certain Liftmaster part would work with a Craftsman system, so that I can purchase from one of their retailers as it was the retailer’s suggestion to give them a call to verify parts. I was put on hold for 30 minutes with no indication of when the next customer service rep. would be available. Once I finally did speak with a rep., boy, was the wait not worth it.
The rep., which unfortunately, I could not get her name due to the accent and they tone of her voice, first wants all your personal (address, phone number) information before even attempting to answer the question. Once we got past that, and I indicated which part I needed assistance with, she harshly cut me off and stated that I’m better off buying a new «Chamberlain» Garage Door opener system, without even listing to the question. I stated that I simply wanted to know if Chamberlain manufactures for Craftsman and if so, if I could give her my part number and if she could check which «Liftmaster» part would work. She stated that they don’t sell parts there. I wasn’t calling to ask which part for sale, I was calling to ask for a simple question about whether Liftmaster parts could work with Craftsman and if so, what part. Well she danced around the question with an attitude and didn’t answer, probably because she didn’t know. Its fine if she didn’t know but the attitude and arrogance is what was unattractive, and it speaks volumes about customer service at the Chamberlain Group. If I am going to be replacing my garage door opener in the future, it’s not going to be with a Liftmaster, Chamberlain, or even Craftsman, since that’s who they manufacture for. This rep. did not listen to the customer and didn’t provide information, only opinions.
I found the information afterwards from
. Simple and straightforward. For #### part number for Craftsman, purchase #### part number from Liftmaster.