Bent Tree Park

I felt like the management did a good job of communicating. I thought that the rent was well priced. My neighbors were great! I would definitely live there again if I still lived in Dallas.

I lived at Bent Tree Park apartments for 2 years. When I first moved in in 2013, the rent was $ 645 a month for a 1 bedroom, considering the area, that was a great price, especially because the leasing agent Haley, told me I was going to have a fully upgraded apartment with wood floors, granite counter tops, french doors, and all new appliances. Upon arrival, our definitions of «wood» seem to be somewhat different. It was actually the sticky kind of laminate flooring that you put straight on to the concrete. It also wasn’t installed properly and bubbled up after time if you didn’t move your furniture. Our definition of granite is also different, it was ACTUALLY the old laminate/​formica countertops which were painted black with white drips on them to make it look like granite. I had several problems with maintenance over the years. The entire time I lived there, my ac never worked properly. I had to call the maintenance people about every 2 – 3 months to come put a charge on my ac. This cost me several hundred dollars in electric bills over the 2 years but I never complained to the office about it, I was trying to be a «good» tenant. LESSON LEARNED.
However, the MOST important problem I had with the staff was them entering my apartment without giving me notice. On 2 separate occasions I came home to someone from the apartment complex having entered my apartment without my permission and leaving the patio door unlocked. The first incident occurred on a Saturday when my parents were visiting from out of town. We went to get lunch and came home to the French patio doors being wide open. The French door I had didn’t fit my door frame properly, so my first act upon moving in was to put a slide lock on the inside door at the top to keep the door closed and safely locked. Someone from the maintenance staff had entered my apartment, gone to the balcony to fix something, come back in and not properly locked the top lock. The door had come open from the wind and was sitting wide open. This occurred on a second occasion a few months later and my neighbor called me while I was at work to say he had heard someone come in and our of my apartment several times that morning and said my patio door was wide open. I informed the office staff and they checked their records saying no one had been in the apartment, however, I live alone and have no pets, its very easy to tell if things aren’t the same as they were when I left. I asked the office about getting a new lock where no one had a key, but they told me they needed to be able to enter the apartment so that couldn’t be possible, which I do understand. After that I bought a drop camera for $ 100 on amazon and it sent me text message alerts when anyone came in. There were several occasions when the maintenance staff came into my home and left no notice of having been there, luckily I had the camera. I didn’t not revisit this with the staff. Like I said — I was trying to be an easy going tenant and nothing ever went missing.
I also received a noise violation after I had been living there for 16 months. The violation I received was for a night I WASN’T EVEN HOME. I went and talked to the office staff about it and they said the Addison pd had come to my house and spoken with me and verified the noise was me. This never happened. I called the Addison pd and asked for a copy of the report, they said there wasn’t one. I asked if they kept records of police had been sent to a location but no citation had been given, the woman told me they did do that and there was no record of an officer being sent to my apartment. I went and spoke with the office and they said «oh well our courtesy officer says he’s spoken with you several times about it.» Also not true. I never spoke with our saw the courtesy officer and was completely unaware the complex had one until that conversation. They ended up telling me that they were removing the violation but the trouble I went through was super annoying! It also didn’t help that they DON’T ANSWER THE PHONE so I had to take off work everytime I needed to go in and see them (they are open from 9a-​6p and my job schedule is from 8a-5:30p so I could never make it home in time.
They also lost several of my packages for months at a time. I ordered a new computer charger for my MacBook pro on may 13^th 2015. I received a notice from UPS on my door on may 18^th telling me the package had been delivered and was in the office. I went to the office, no package. Sheri, one of the leasing agents, told me sometimes they forget to take them off the truck. Ok. I came in the next day, no package. I called the following day, no package. I called UPS, they told me they had a signature for it from someone named Sheri. Back to the office, no package. I’m not the type to make a fuss (which clearly is the wrong way to be) so I basically gave up on it. I ordered something else online on June 22^nd and went to the office to pick it up when it arrived on July 2^nd, guess what wa

I wouldn’t rent here horrible experience,
The management failed to get back with me for 5 days. Had leaks, a/​c didn’t work when first moved in it busted twice in the summer so the apartment got up too 86 or higher. Paper thin walls I can hear my neighbors with everything. There just seems to be a lot of problems with this place even though rent is cheap it’s not worth it you get what u paid for

Summary: DO NOT RENT HERE.
About Me: I lived in this place since 2011. As of 9÷30÷14, no longer. In 2013, Lincoln Properties sold the property to a management company known as KnightVest. I, unfortunately for me, was a legacy lease that they inherited. Lincoln wasn’t great. But, they were tolerable.
Rent: In 2011, I began leasing a very affordable, nice-​enough town home for $ 524. The last lease I signed with Lincoln (2013), $ 625. The new management is asking for over $ 775 dollars for my unit (2014). These units are simply not worth that.
«Improvements»: In an effort to raise your rent further, you will be subjected to myriad intrusion into your privacy by third-​party contractors. Sometimes with notice, sometimes not. Bent Tree will not work with you on when they do these repairs/​improvements.
Regarding the contractors and quality of work: It’s cheap work done quickly with cruddy parts. A close examination of the fences they put up will bear this out. They replaced my windows and left gaping hole in the wall that I had to plug up with cardboard, so that I wasn’t air conditioning all of Addison. It was over a month before the repairs on the window were completed, with KnightVest’s people no-​showing on me multiple times during the process.
They installed covered parking. That made parking a problem for a while. Then, a funny thing happened. People started moving out in droves this spring. Parking is not such an issue anymore. Through the entirety of February, every day from 9 – 7, I had a crew working on the unit that shared a wall with me. It was unbearable. I work swing shift. As a result, I was having to sleep at a friend’s house to get any sleep at all. Even on my off days, I had a crew of guy pounding all day on the other side of my wall.
In March of 2014, I awoke in the morning to discover that my toilet had been overflowing water from the septic line for several hours. This affected several apartments in my building. The KnightVest approach to this problem was to not communicate at all with the residents and send over a contractor. He sprayed antiseptic solution on the floor, got some of the solution off the floor… and left a real mess for me to clean up. My neighbors, who were at work, came home to discover that this had happened. Again, no-​one from the property contacted them or me during any of this. Maybe you could get one if the building was on fire?
Speaking of which, that’s an issue, as well. These apartments, despite the renovations, are old and the wiring is poor. There was a good-​sized fire in one of the building back in 2012 (I believe) that damaged several units.
About the Staff: A friend of mine was waiting on me one day and got the itch to go down and pretend to be a customer in the front office. He was talking to Ashley (one of the girls), who was doing what they all do, playing fake nice. However, something annoying was happening — that damn phone the tenants call kept ringing. She looked at my friend and said something to the effect of, «I hate that thing,» referring to the phone. You know, the phone that you’d be calling on if you had a problem and lived at Bent Tree Park. They are a terrible combination of clueless, vapid, and malicious, oscillating effortlessly between the three. The only person who seems capable of doing anything is Diana, the manager. Even then, that’s not saying much. Particularly when she has been told by numerous people that her staff are poor at their job. KnightVest has an «F» from the Better Business Bureau and, after dealing with them for the last 12 months, it isn’t hard to see why.

Well I USED to love this place but thanks to new management it’s turning into a nightmare. Everyone is moving out because management had taken our $ 550 a month apartments and now is charging upwards of $ 900 just because they added a shaded area by the pool and new fences and paint to the exterior. Oh yea and I guess they did spend over $ 100k on revamping the leasing office so it looks expensive.
But wait thanks to the new crappy trash service (one old guy in a crappy pickup truck) they FORCE you to pay an additional $ 32.99 a month even though there are plenty dumpsters. Did you realize that gets them about $ 144,000.00 each year ??? That’s way more than I make as a licensed electrician just for grabbing trash bags.

These new guys in the office don’t care about you as an individual. The day they took over is the day this place took a turn for the worst.
The maintenance guys are awesome. If the management team had the same work ethic. This might be a good place to live.
An apartment this price should be quality built. These are not. End of story.

I just moved into these apartments 2÷1÷14. So far I have been very pleased. They are under a new management and have been changing a lot around the community. We are leasing the fully updated apartment and it is great for the price.
The leasing office people are very nice. I would recommend Paula Luther. (Refer me: Simone) she is very nice and emails me back right away whenever I have questions or concerns.
The only thing I did not like is that valet trash is mandatory, but they do come every night except Fridays and weekends.
Back to the update. I have granite countertops, nice cabinets, nice fireplace, French patio doors. Etc. I have installed ADT in my apartment just in case. They are updating the buildings and the amenities like the pool.
The gym is not great and has knife marks all over them. I am going to the Addison Rec to sign up $ 10 for a year.

Great staff and an affordable place to live. Updated interiors make this a great home.