AT&T

Place is a joke they lie about everything and the customer service sux do not go here unless you want to get hosed by customer service
F AT&T the reps here act like they are some hot shot ballers f them 2

Service is very inconsistent and the sales people are dishonest. If there were another pretty At&t store around the corner from me, I’d go there instead of here! There’s not so I’ve been 4 – 5 times in the last 30 days, enough to know they need to do better.
I can’t say any of the times I visited, my needs were truly assessed. They generally looked for the fastest way to send me home. On my second visit, I was told to go home, turn my phone off then on again and he was sure it would be fine. Obviously it wasn’t! I returned the same night, was greeted by seemingly helpful people who put my name in the system, and then I sat on the couch for more than 30 minutes. I thought I was okay but when the ipad they have hooked up near the couch had such slow service I could no longer stand to watch my favorite show, I left. Slow service on THEIR device in THEIR store is unacceptable.
During another visit, I was told my account had a $ 107 credit balance and I could just not pay the next month. On my last visit, I was told that was very wrong and I owed $ 107 for the current month (my plan rate went up). Thanks for nothing.
During each visit, they tried to sell me a new shiny phone with a new 2-​year contract, preferably an iphone. The last visit turned out to be the most offensive. I bought my LG phone and insurance from Walmart with no contract then went to At&t to turn the phone on. They tried to sell me a G Pad as a special offer «just for me» (later told it’s for anyone). I was repeatedly told it cost 99 cents. I asked if there would be more to pay and learned you pay like $ 10/​month for 2 years. Even after that, they kept telling me what a great deal it was for 99 cents and every time they said the words 99 cents, I echoed, «and $ 240». The clerk brought in reinforcement to get all in my business and pretend she loved me then the reinforcement tried again to sell the 99 cents (and $ 240) gPad.
The next thing she tried was selling me insurance that cost around $ 11/​mo for 2 years plus a $ 199 deductible. I told her Walmart charged $ 59, covered more than what she told me they covered, and had a lower deductible. She told me another big difference in the plans is Walmart wouldn’t offer the service of locking and erasing my phone if it was stolen but if I bought an at&t plan, they would. That almost got me but I wasn’t really going to trust her. Today, I’m digging through my phone and discover that lock and erase service is FREE from at&t and already on my phone!
The last thing they tried was to take away my unlimited text and data usage saying I never used anywhere near 5 gigs. When I was in a few weeks ago, the same guy who told me I had a $ 107 credit on my account showed me that I was using at least 4 – 5 gigs every month.
When I went to the Unilocal event, the store made me think I could put my mobile needs in their hands and be worry free. What I learned when I actually needed them is that everyone (even non techies like me) is required to do their own research and fact checking before arriving or get hosed!

Very dishonest. Be careful. These guys will outright lie to you. After signing up for my phone plan, I was offered a deal to get a tablet for $ 1. I said yes. On the bill, it was $ 180. I went back to the store and they would not remove the charge. Also, I was offered a discount through my employer. However, six months later, the discount has never been applied to my bill.
Do not trust these people.

Very easy. Sales reps at the door to help. If there is a wait they have your name on a screen so you can see where you are on the list. They have all the accessories you could need for your phone.

Rob is the best. He fixed me up after being screwed over by the AT&T store and Collin creek mall Plano Texas. Thank you Rob thank you corporate store.

I was seconds away from canceling my entire AT&T plan. AT&T customer service an e-​commerce was completely incompetent. Until Ethan and Austin worked their magic and they were able to resolve my issue. I would highly recommend asking for Ethan if you plan on going to this AT&T. Also the store incredibly nice, much better than the new store on Oaklawn.

Super friendly! Super helpful! I ordered my iPhone 6s and they gave me a deal for an iPad mini for $ 100. Of course I took up on that offer! My mom has been wanting an iPad so I just have it to her. My mom is old fashion and still use a flip phone. Now she has texting/​email capability and doesn’t have to call me everyday lol. Scored! they helped me set up my new phone when it came in and just explained everything to me. The whole process was less confusing than doing it online myself.

This is an awesome store; I came by to comparison shop and it makes me wish I was an AT&T customer. Two people held doors open for me when I arrived while a third greeted me to offer his assistance. The place is beautifully laid out with lots of staff, very clean, all phones on display, a cool looking service center, and a DirecTV area with a couch and some TV watching. They even have tables in the middle where staff can sit with you and your family to help you set your phone up without standing awkwardly at the counter.
I went from here to a Sprint store where half the phones they have for sale weren’t even on display and their Galaxy S5 that was on display had a cracked screen.
That all said, you are paying for this nice store experience in your plan fees. My Sprint plan is $ 25/​month cheaper than a comparable AT&T plan, and it’s not worth $ 300/​year to me to have nicer stores to visit.
The one thing about this store that I didn’t love is that they don’t have any kind of brochure or literature I could take with me. So I had to remember all the details the guy was telling me and there was no way to write anything down or have a reference guide unless I brought my own pen/​paper, which I didn’t. So I wish they had something they could hand out to customers.

I have stopped by this store twice and each time they have never been helpful. I stopped by today trying to get an upgrade… I was will to pay any option, I just needed a new phone. They basically told me I could take my business some where else, since there was nothing they could do. I have gone to anyone’s company and I’m having them pay out my contract so I could get a new phone. Good bye att!

Nicest AT&T store I’ve ever set foot in. Greeted warmly by two reps who opened the door for us and welcomed us into a beautiful, clean store.
I had purchased a Neo Gear 2 watch phone for my son for his birthday but it wouldn’t work with his Galaxy S4 running 4.22. Assisted by awesome service tech Brandon who upgraded phone from 4.22 to 5.0.1 and allowed him to download Gear Manager.
Happy wife=happy life
Happy son=#winning
Big Thumbs Up!

Nathaniel did an awesome job helping me with my son’s iPhone. He was courteous, knowledgeable, and around amazing sales person. Would recommend him to all.

The WORST EXPERIENCE EVER. The warranty and repair department techs were very unprofessional, by name: Evelynn and Finch. Oh, they smile while they are being condescending. I am tech-​savvy (not that one needs to be with the issue I had) and know when my phone doesn’t work up to industry standards. And, they too, knew it didn’t function «as one might expect» — their words, but they didn’t offer me a replacement until I outright demanded one. I spent nearly an hour out of my life that I will never get back due to these two hacks. I would not recommend getting warranty items checked out at this location to anyone. I have no idea how well their other reps treat customers, but I have run into these two on one other occasion and vowed not to return, but the LG G2 phone is such a POS, I had to go there so I could get yet another replacement phone. I can’t wait until my contract ends so I can go to another provider to get a new iPhone!

great store, great deals & excellent customer service!
so i 1^st came to the store for a Unilocal elite event & loved all the technology that at&t has to offer.
i have put off my upgrading to a newer phone for several months now. but once i went in the store & visited w/​some employees that were friendly & helpful… i decided to come back. although i hadn’t planned on coming opening day… i did!
the same friendly service i was greeted w/​on monday… i received on thursday! jose was very knowledgeable of all products that i had questions about, very helpful & a great sense of humor!
i tried to bargain w/​him like i was at a flea market… but he wouldn’t budge! lol
i left w/​the new lg g flex phone (size of a 50in flat screen lol) and an otter box for safety of my phone!!!
thanks at&t for everything! jose is the best! :-)

The new concept store is the ultimate mobile shopping experience at your fingertips. Come to explore, and shop your way. The store layout consists of zones… So music lovers unite around the beat box, TV tycoons sit in a living room setting to explore what it would be like if at home, Phone and tablet stations, or simply lean over a kitchen island and witness how your new security system would operate from a touch of the phone or ipad. I Dig the new concept and can not wait for more locations to transform this way! They will not disappoint… Staff is on it and ready to meet your expectations.
Viva La AT&T Fun, Energetic, Connected
AT&T customer for Life ;)