Advanced Moving & Storage

I used these movers in 2012. DO NOT USE. They are the worst. I had a lot of damage because the help were not trained properly, also they make 2 trips because the sent to small of a truck even though I have them a list of what was being moved. I asked for and paid for 4 men and only received 3. Was one of the worst experiences of my life. I was 68 at the time and my husband was 72 and he has some medical problems. They threw all the boxes in the garage and I had to get my daughter help me get them in the house all of the next week. I repeat DO NOT USE THESE MOVERS YOU WILL AVOID A LOT OF HEADACHES.

After reviewing almost every moving company in the suburbanland area, we trusted our move to Advanced Moving & Storage because of a highly satisfactory experience my Aunt had with them. They were affordable without being cheap and were very honest about how they are working on improving their reputation. I asked them about what I had read and was guaranteed a positive experience! Which it was! I give them 5 stars on keeping my furniture and both houses in a damage free state during the move out and move in.
So why 4 stars? I give them 4 stars because I feel like they could work on their efficiencies. Something I will communicate to them as well. But wanted to give them a good review here for people looking for affordable, reliable movers without researching 12 companies like I did.
Efficiencies:
— Money order or cash the day of move to make payment. Okay, but hard to manage considering you are working off an estimate and moves are expensive. We made this work but I think it would be better to even charge my credit card for half of the estimate the week leading up to the move and then settling up for the balance at the end of the move. Even if cash or money order. Or, personal check considering my credit card would also be on file for back-​up.
— Paperwork — one mover takes time away from the grunt work to do the paperwork and settle up money with you. Again, it would be more efficient if we did this at the end versus being part of the time the clock is ticking on the move. He had to get payment from me before unloading the truck so again «estimating» how long the unload would take. Really? Lets just unload and settle up. If you use my policy above to secure 50% of the move estimate before move day then you could eliminate this process and settle up at the end. That is what the movers we used in 2006 did when we moved from the city to the suburbs. There was not breaks in the move to do paperwork and call corporate.
— Loading trucks — I would recommend putting wardrobe boxes on the truck last so they come off first. That way there is sufficient time to unpack them as the wardrobe boxes must be back on the truck before they movers leave. When the house gets more crowded with boxes and furniture it is hard to get wardrobe boxes to the rooms where they need to be unpacked.
Other than a few things to improve efficiencies the experience was very positive. They wrap every piece of furniture to protect it and protect the interior walk ways of your house too. They all spoke English and were very polite and accommodating. Thank you for working hard to make our move a positive experience! I think with the right efficiency improvement you will be able to get a lot of satisfactory customers. Just remember, the clock is ticking from the time the truck arrives until it leaves.

DO NOT USE THIS COMPANY! We used this company for a move from Chicago to Florida and there were logistics problems all over the place but the clincher was they broke about $ 1500 worth of our stuff including big screen tv, strung us along for 6 months delaying our check and then after constant lies from their management sent us a check for $ 75!!! I’m just saying STAY AWAY from these guys, plenty of choices out there of honest moving companies. We are giving these guys ZERO stars!

DO NOT USE THESE GUYS! They showed up 6 hours late. One guy was getting sick in my yard. They broke furniture. Just threw my stuff into the truck and never finished the job. So unprofressional. And there’s more. their truck broke down in from of my house, they didn’t estimate the job had the truck was too small. I couldn’t reach a customer service person when things started to go wrong. I had to find and hire another mover to finish the job. And yes, I can go on… The next day when I had their truck show up at the storage place with another crew, the opened up the truck and even their own crew said, «who in the hell packed this». they wouldn’t even unload until we took pictures of it. It was that bad. 90% of my furniture had some sort of damage. They only person who sounded good was the girl taking the order over the phone. she sounds good, but it’s all just a cover up for the bad. When we called afterwards, her only comment was, «sometimes things shift during the move». Seriously, that’s your only response. NEVER USE THESE GUYS… AVOID! Oh yeah, and they are liars. they told me they’d be back in the morning at 6:15a to finish. At 8am, I finally reached someone and they said they never told me that and they’re not sure when they could get back to finish the job.

Do not use this moving company if you want your stuff safe and in good condition. Overcharged, door scratched, furniture scratched, stuff missing. Terrible customer service. I won’t trust another moving company again.