Addison Internal Medicine

I had been going to Doctor Ton for some time now and been fairly pleased with his service. However recently I have experienced a huge headache trying to get records released and sent to a specialist after he has receommended I go to one. First of all, the office can only receive a request for release of records by fax, not by email, not through the patient portal; no method other than fax is available. After spending two days trying to get a fax into their office, I was told they were having trouble with their fax and given another number to fax to. I then faxed and had to call and confirm it was received, which took almost a day for them to track down. I then waited an additional two days and called to verify they had sent the records; they had not. I asked when I could expect that to be done and explained that the specialist would not schedule an appointment with me until he had received and reviewed my records — we were now a week into working on just having them received! I was told they would be sent before the end of that day. Nine days later after not hearing from the specialist I called to check and make an appointment — they had not received my records! I called Addison Internal Med and after significant time on hold they told me the fax had failed, they must have still been having trouble with their fax. But noone had called me! Noone had refaxed the information. Noone had done anything. So I requested they resend and they said they would. I later followed up with the specialist and only the last two office visit info had been sent, not x-​rays or the MRI which was the information needed and that I had requested be sent! Unbelieveable!!! I continue to wait… as of now they still haven’t been sent… Two weeks in pain waiting for records to be sent to a pain management specialist… If you are in pain beware, this may not be a good place for you to look for help.

My experience at Addison Internal Medicine was the best I’ve had in a long time. Their staff is friendly and approachable. They are on top of their game. I scheduled the appointment via Zocdocs and they already had the information I filled out online printed and ready to go. Due to their efficiency I was able to get in and out in no time. I waited maybe 5 minutes. Dr. Ton-​That was approachable and seemed to care about what I was saying. He took care of my medical needs and went above and beyond the call of duty. I’ve been to several general practitioners in the area since moving to the area 2 years ago and have finally found my go to doctor.

Dr Murphy and staff are wonderful! Dr Murphy has helped me to manage my health and lose about 30lbs — he really knows his stuff. He reviews my test results quickly and provides feedback via the patient portal or his nurse. The nurses are super friendly and smart and return calls the same business day.
I’ve always been able to get appointments with Dr Murphy but there is a PA and other doctors in the office if needed. Even the ladies who draw the blood are great. The office is beautiful and they seem to have all of the needed technology. There’s also free valet parking.
It’s clear that Everyone (the people who answer the phones, nurses, and doctors) all work as a team for the patient.

This place is awesome! The Dr’s and their staff are very knowledgeable and truly care about the patient. They take time to hear you out and give you options. They follow up with you after to see how you feel and keep you in the loop about test results.

I was new to the area and was looking for a physician to help me with a few issues I had. Luckily, my insurance directed me to Dr. Ton!
Making the appointment was easy and the woman I talked to on the phone was very nice and courteous. When I arrived, I did not have my insurance card or any of the information and receptionist helped me find it online and reassured me that she would take care of it.
I did not have to wait for more than 10 minutes to see Dr. Ton. When I did, he was extremely nice but also very inquisitive and involved. He took the time to listen to ALL of my complaints (which requires patience!) and then sort through each one slowly to try to figure out what was happening. He even drew pictures to explain everything to me. It was amazing.
Dr. Ton was the first doctor to find that I had a major vitamin deficiency (something everyone else had overlooked!), and I was able to take care of it in his office (super convenient). He also worked with me every step of the way, and in the end, we were able to come up with a treatment regimen that worked best for me.
He was very easy to contact as the office has a patient portal online where you can see all your previous labs, renew prescriptions and communicate with the doctor.
Overall, it was a wonderful experience and I wish I didn’t have to leave Dallas so that I could have Dr. Ton as my PCP!

Addison Internal Medicine (aka Dr Nguyen and Dr. Ton-​That formerly at Medical City Hospital in Dallas) are fantastic! They are incredibly knowledgeable, personable, and take the time to build rapport and make sure your questions are addressed.
This is their new office as they’ve been here since ⁸⁄₁₃ when they started the new practice with Dr. Shaun Murphy.
I’ve primarily gone to Dr Nguyen for 5 – 6 years, but have also seen Dr Ton-​That many times and both are exceptional.
Their staff is well trained and do a good job keeping things moving in a professional and relaxed atmosphere.
Parking tip: drive around the building away from the toll-​road to the other side as their office is only accessible from the outside. Otherwise you’ll be walking around aimlessly like I did the first time.

My doctor used to be a part of Medical City off of Forest Lane, but since then, he has moved and joined an internal medicine group in Addison.
Dr Tri Nguyen is an excellent doctor and a graduate of UT Southwestern. I have gone to him for almost everything you can imagine for the past four years, but mainly for my annual physical. He always will take the time to go over any issues with you. He has a lot of loyal patients. To give you an idea, I meet one of his other patients in the hallway waiting to get labs done, and he told me he drove all the way up from Houston just to have Dr Nguyen do his physical. That’s nuts.
The location is off the Tollway next to the hospital in the professional building on the back side, which was neat because its direct access without going into the main building itself. They are usually pretty prompt about getting you in. I usually do not wait more then 5 to 10 minutes.
Staff is friendly. My only complaint because its my first time at the new location is the lab lady. She is SUPER SLOW. Made me and the other guys wait 10 minutes before she called him in. Then it took her 20 minutes to draw blood from the guy. She could tell I was pissed when I came in so she took my blood… I was in and out of that lab within 5 minutes. I don’t know if she realizes that some of us work on Mondays too…
In any case, love my doc, love the front office staff, love the location… hate the phlebotomist. but you know, I don’t think anyone ever likes the phlebotomist because they stab you with that needle all the time. :)