Sleepy’s

This must surely be the worst mattress company on earth. My experience with them took months of useless negotiation with the end result being a loss of $ 2000. In short, they exchanged a $ 4000. mattress called Kingsdown Sleeping Beauty for a $ 2000. mattress. If you dare to go a day over their 21 day comfort exchange policy, you are in deep trouble. They send out a string kit for you to tear apart your bed, photograph the mattress with a silly string and cardboard meaure device, photograph your boxspring AND your frame. Now, if you happen to be a senior who cannot lift a king mattress etc., they will send someone from a FL franchise called Mattress Marshalls who will do it for you. No matter that there is sagging not able to be detected with this string. Actually, they can’t determine anything because they are not allowed to perform a true test such a normal reclining position as you have done. Weeks later, you must call for the result of this testing where you will be told, «sorry, your mattress only sags 7÷8», not 1 1/​/​2″ from our photographs. After much begging and lots of no, no and no, you will be allowed an exchange with a loss to you of far less than you paid. They even adjust your original bill on the exchange to reflect a decrease in price of your $ 4000. mattress to show they are really giving you an even exchange. Someone from the attorney general’s office needs to look into the business tactics of this company because there is something terribly wrong here when you must lose that much on an expensive purchase when you were only 2 – 3 days over the 21-​day rule they impose. Stay far away from this business!

Nice service. Pretty informative and knowledgable. Felt a bit of pressure when I asked if I could order online. Clean store. Didn’t feel grossed out by trying pillows.

UPDATE:
Very pleased with the new mattress and delivery guys were great. Overall a bad experience made good by a company that listens to their customers.
UPDATE:
Well, I am happy to report that Sleepy’s read my previous review (below) and offered to exchange the mattress, rather than us going through the dreaded inspection process. Their customer service people were responsive and very nice about it. I would have given them 5 stars if they had let us exchange the box spring, too. But given that they waived the delivery fee, overall we cannot complain.
En route to us is a Simmons Beauty Rest. Hopefully the quality of this one will be better. Would we suggest you use this store? Yes, but go in with your eyes wide open. Do your homework about brands, avoid Stearns and Foster and be very aware of how much time you have left to exchange the product. Musical chairs is fun, but when the music runs out and you’re on a crappy mattress, there’s nothing fun about it.
Sleep tight.
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PREVIOUS REVIEW:
The entire company is a scam. We bought a Stearns and Foster (crap!!) mattress there and while it looks high-​end in the store, it was not. Of course it takes more than 15 days to figure out that the mattress is starting to sag (think hammock) and when you call them after that period of time, well, you are out of luck, and lumbar alignment!
They told us they would have an inspector call us, but the third-​party inspector left a phone number that doesn’t receive incoming calls, and called us at 7 PM at night, sounding less than credible. Shady (and a quick search of the Internet proves this inspection process is just a way to frustrate you into keeping the thing!).
In the end, the only recourse may be small claims court; I’ll sue for a good night’s sleep. Given that we spent nearly $ 4000 on two mattresses there (I could have bought a used car, for God sakes!), it’s sad that they know they are selling over-​priced junk and don’t really care.
ATTENTION EVERYONE IN ACTON/​BOXBOROUGH: AVOID AVOID AVOID!!!
And to anyone who visits us and is put into our guest bedroom, I’m going to apologize now: bring Advil.

Sleepys Acton was a great experience!
Jamie is by FAR one of the best sales reps I’ve ever dealt with at a retail store. He was attentive, informed, and knew when to step back and let us make our own mattress decision.
We even found the same mattress for a better price at another store. Jamie offered to match this price to keep our business, and did everything he could to retain our attention and interest.
We ended up purchasing the mattress and Jamie worked with our specific needs during the buying process. He was especially interested in our overall well being and satisfaction with the mattress… which I’m not accustomed to from other sales reps.
Overall a great mattress experience — I would definitely go back for my next purchase!