Q Cleaners

Truly disappointed.
I took my boots in to have the zippers fixed. I was quoted $ 15 and the owner, Kim, agreed to call me if the price would be any different.
When I went to pick up the boots, the price was $ 24 — no phone call. Since I did not authorize them to do any work greater than $ 15, that is all I was willing to pay. What I couldn’t believe was that Kim argued with me about it. She stated she actually remembered our conversation and that she agreed to call me if there was a change in price, but that ‘sometimes things happen.’ I told her I understood, but that it was not my responsibility. The few extra dollars were more important to her than a customer.
At the end of the day, I really had to put my foot down.
I also had a summer dress and a jacket cleaned separately for a total of about $ 30. They were cleaned well.
Seems like they do a decent job cleaning, but do not go here if you expect customer focused service.

Please note that this business has been opened since 2012 so the 2 low reviews in 2011 and 2012 are for the other dry cleaners that was in this location before then.
Q cleaners — thank you for saving me with my hem and dry cleaning of a bridesmaid dress! Of course it depends on the dress and what needs to be altered or hemmed but my David’s Bridal long bridesmaid dress that has 3 layers that needed about 2 inches cut from the bottom and hemmed… Q is charging $ 60 and I could not be happier. Acton Dry Cleaners was going to charge me $ 100… I was speechless. Plus $ 12.50 for dry cleaning this dress. Don’t mark my words that those prices are going to be appropriate for every piece of clothing but I find that INEXPENSIVE!
Thank you Q Cleaners!!!

I have been using Q cleaners for almost 3.5 yrs now. About 3 years ago the business changed owners and it is no longer Bob Austin. Now the new owner is Kim and she is fantastic! I am a frequent and loyal customer to this dry cleaners. We use their dry cleaning services every week for all of our work clothes. They have a consistently good service and Kim is a pleasure to have business with. I have also used their shoe repair + cleaning services for my kid’s UGG boots. They were like new after the repair. Kim really goes out of her way to keep her customers happy. I highly recommend this place.

This review is of Cleaner Spot, not Q Cleaners. Apparently they went out of business (surprise!) and have a new owner.
Good luck!
Another very negative review of the owner. Sheesh, the last thing I need is stress from my dry cleaner!
We’re a new customer, about 6 weeks. Today, I was «confronted» at my door by Bob Austin, the co-​owner with his wife Janet. Apparently, we don’t put the dry cleaning out often enough to suit Bob.
Now, it just so happens that today, I had been off /​worked from home for a week, and then I was traveling and hadn’t yet unpacked. So I only had a couple of items ready when he stopped. I didn’t realize I had to run my life around Bob’s pickup schedule!
And, let’s see… if you come by three times and pick up 5 shirts each time, or come by three times and get zero shirts twice and 15 shirts the third time, I THINK the revenue to your business is the same!!!
Hey, Bob, we didn’t ask you to come every week. You said you would, that you have other customers in the area. And, we didn’t tell you how much to charge. If you need to charge more to justify pick up and delivery, then raise your prices and we will choose whether to continue your service or not.
But, don’t come to the front door of my home and tell me that I need to change my behavior. I’m the customer, Bob.
Then, to make matters even worse, when I called his son and cancelled our service, this charm school dropout has the nerve to call my wife and demand his pick up bag back within 30 minutes!
Bob, here’s a suggestion: either let your wife and son handle the customers, or rehearse this script:
«Hi, I’m Bob Austin [extend right hand]. I’m your new dry cleaner, and I really appreciate your business. How has everything been so far?»
«I noticed that you don’t tend to put clothes out every week. Is there a different delivery schedule that would work better for you? Would it be more convenient for you to call or e-​mail me the day before you need a pickup?»

I really wanted to like this place, but I’ve tried it a few times and I just can’t go back. I’ve had a pleasant enough experience with the owner, but every single time I’ve gone in there, the store has had a very heavy odor of cigarette smoke. At first I thought I was imagining it, but it’s been like that every time, and I just don’t want to pay to have my clothing cleaned and have it come back smelling like an ashtray. The last straw was when I brought a blouse in for a very simple mending job — it wasn’t expensive, but it came back looking like something my young daughter had tried to sew by hand. I couldn’t believe that a professional tailor would pass an item back in that condition. Unfortunately, I won’t be going back.

I have historically utilized the Duds Cleaners (in Acton) as well as Anton’s in Westford, but decided to try out the Cleaner Spot because my community’s leasing office has special arrangements with them. So on a Tuesday afternoon I went down to the Great Road location and dropped off a cocktail dress (with matching belt), silk blouse, and skirt for cleaning.
The owner told me that he could have the items delivered to where I live by that Thursday, or that I could pick them up myself the next night. I opted to pick them up myself, but did not get there until Friday morning. I was pressed for time that day and had to pick up the dress and make it into Boston for a gala fundraiser before 3. When I got the cleaners, the ownder told me that the dress was there, but that the belt somehow did not make it back with it. When I asked what he could do, he said that he had already left a message with «the plant» (as none of the cleaning services are done on site) and we’d just have to wait to see when I’d get my belt back.
Being already pressed for time, I did not have the ability to wait for the plant’s return phone call. Yet the dress could not be worn sans the belt and I had to be in town by a certain time. I told him that I didn’t know what I was going to do, because I had to wear that dress in a few hours and had no time to wait in Acton another minute. I also lacked understanding as to why the items were not ready on Friday, when I was told (and my slip stated) that WEdnesay night pick up was the arrangement.
To add insult to injury, the violet silk blouse I dropped off ended up coming back from the plant with chemical stains of some sort on it. The owner explained that someone over there must have spilled a cleaning solution, discoloring the garment. He said that he would send it back to the plant and have them redo the shirt so that it would come clean. He then tried to pull all sorts of misc. coat belts from the back, to see if I would settle on one of those in the meantime. Ummm, I think not.
All of this was moderately upsetting, but understandable given the nature of dry cleaning and all of the potential mishaps that sometimes go along with handing your nice clothes to someone else.
What was not understandable was the owner’s general unhelpful attitude and nonchalant approachc to the cleaning gaffes. On the phone he told me husband to just have me wear something else and that there was nothing he could do to remedy the situation any better. He was very unapologetic and even sarcastic on the phone. He kept saying that he would have the belt brought in the afternoon by 1 or 2; yet he could not wrap his mind around the fact that I would be long gone (to the city) by then. There was no way I could come back to Acton to retrieve th belt I would need by 4. Ridiculous.
As if the above wasn’t enough, I realized about a week after the initial incident that I had not heard anything about my silk blouse. When my husband called the store for the 3^rd time, the owner explained that for some unknown reason, the stains had not come out and would have to be sent back to the plant a third time. This meant that I would not have my blouse over the holiday weekend as I had planned.
It is officially 2 weeks later and the blouse has not turned up. No sign of it, no phone calls. The last conversation I had with the owner did not go well because I had to reiterate my discontent over the poor customer service and unapologetic way he was behaving. I never got so much as an apology or even a hint of empathy for the inconvenience that all of this has caused.
I am a small business owner myself (having a business in the next town over) and would never brush off an error (that my company committed) as unimportant or not deserving of my attention. The owner’s famous last words were always «I don’t know what to tell you» and «I don’t know what more you want me to do than I am already doing.» The general gist of his stance is that he is not responsible for the actions of the plant that he uses to get his customers clothes cleaned.

I doubt that my blouse will come back stain free, otherwise I would likely have heard from them by now. Something that is going to be another issue because I was forced to pay for all of the items, despite the issues we were having. My plan is to contact the higher ups of The Cleaner Spot organization and have a discussion with them about the treatment we’ve recieved at this particular franchise.
All in all, it was a bad idea to not leave well enough alone and stick with the cleaning outlets that have been succesfully in business for years (i.e. Duds and Antons). It’s sad too, because this store is very close to my home and it would have been nice if all had worked out the way it should have.
I am sure they are okay for run of the mill items, but they clearly cannot handle nicer garments and have not been well trained to manage customer service issues.