Michael’s Shoe

I happened to be in Acton with some time to kill before a meeting and came upon this great little shoe store. I was pleasantly surprised to find a great selection of shoes for both workday and weekend. Some really cute sandals and great fitting heels too.
The staff was incredibly helpful yet I didn’t feel like I was being pressured as is the case with many other shoe stores.
I am so happy I found this store and will come back to support them in the future. I liked the service and fit I received and feel those things have more value to me than buying a shoe on line.

After standing with desired shoe in hand for some time, I patiently waited for one of 3 employees to help me. One employee was finishing up with a customer at the counter, but once the customer was gone, I was sure he would ask me if I needed help. Nope– he never looked at me and kept busy behind the desk. Quite stunned at this point, all three employees ignored me in the EMPTY store until another customer walked in. I watched to see what would happen and to my disbelief, one of the men asked her if she needed something right as I stood there in the same spot. When I confronted the employee, he laughed and then proceeded to make faces behind my back as I asked to speak to a manager. The manager was rude and said that he thought I was being helped the whole time. WHAT???
Not one employee apologized to me or really seemed to care. What a terrible experience… I will never go there again!