LOFT

Let me start out by saying I LOVE LOFT. I absolutely ADORE the company and all the clothing, it’s great. Great quality, great sale prices, amazing Petites section.
The Acton employees, however, are subpar.
I came in and was not greeted. I perused the store for awhile and found some stuff I wanted to try on. I stood near the dressing room for a good five minutes, watching all of the employees chit chat by the register. I just went in and tried the stuff on without «permission,» which I hope was OK! But come on, 3 of you near the register and no help?
I then noticed multiple customers asking about a sale they thought may be going on. They were all asking if LOFT was having a «40% off your entire purchase» sale. The girls at the register barked that only sale items were 40% off. I noticed a sign that must have been left by accident that said «40% off your entire purchase» instead of «40% off sale items» like it should have. I politely pointed it out to a girl who was no more than 18– she stared at me and goes, «what?» Basic customer service tip– NEVER say that! It sounds so rude.
Then finally, an absolutely adorable, energetic, and helpful blonde girl in her late 20s came out and thanked me for noticing and went to fix it immediately. We talked to for awhile; she is the exception to my bad experiences there. She embodies what a LOFT employee should be like, hire more people like her, LOFT Acton!
Additionally, I wanted to exchange a pair of pants for a different color after I got home. I called and they refused to check if they had the tan ones in my size. I had to practically beg them to check. LOFT, I know you can do better than these girls!

I was extremely unhappy with my experience at this store today. Normally I purchase in store and have no need for returns. However, recently, due to an online sale, I mail ordered some items from Ann Taylor and Loft. Of course, some items did not fit or flatter me so I returned a couple of items at both Ann Taylor (Burlington) and Loft (here).
Even though I had the receipt for the items and had used my LOFT CREDIT CARD, the sales lady asked for my driver’s license, which I did hand over. However, I recalled that my Ann Taylor return in Burlington did not ask for my driver’s license. I began to wonder why my driver license was even required given that I had the receipt and even used the store’s credit card for the purchase! The sales lady was very unhelpful.
I couldn’t tell if this was just poor store policy (as in the old days where social security numbers were freely asked for) or if I was targeted for some reason (perhaps they didn’t like Asians) — since Ann Taylor/​Burlington did not ask for any ID.
I left very unhappy and angry with my experience. So, I then called my sister, who frequently shops at Loft and Ann Taylor. She told me she is never asked for a driver license for returns, but of course, she has never shopped at this particular store.
You can be sure that I will never shop at this Loft store, even though it’s so close to me. I can understand the need for ID when returning items without a receipt, but I had one with my HOME ADDRESS on the receipt and I had even used their credit card. Policies need to make sense. I am a good customer and shouldn’t have to feel as if I was a criminal (as the last reviewer mentioned) or wonder if racism played a role.