Acton Autobody

Unhappy with repair. «Fixed» was out of alignment and repair guy was surly and wouldn’t fix. Don’t go to this shop.

So I can’t even fathom where to begin so I will walk you through my experience from the beginning. I have a year and a half old compact car that was rear ended and pushed into care in front of me. That’s the background of damage.
It started with a phone call and a mumbling man on the other end of the line. After a few «huh» and «what» interjections by me, I gather he wants me to bring my car in the following day so I do. I get there and explain the situation and that I have damage to the front and back as well as the fact the insurance believes there will be a supplement. Okay so now you have my car and I can hear crickets after being told they would call with and update.
Lesson one: you must follow up to get any information out of them and even still you may not understand through the mumbles. Well they get the supplement and do the work which takes approximately 2 weeks. I get a call and am told the car is ready. «Superb» I think but then I arrive and notice none of the front end damage is repaired. Seriously how’d you miss that and what else did you miss? They apologize and tell me to leave my car so I do because everyone makes mistakes.
Lesson two: it was a mistake to leave my car. So now it’s a week later and I have supplement number two and I am hopeful I will get my car back soon. I call to follow up (yes because the only time they call is to tell you your car is «ready») and it’s a toss up about whether it will be ready. Miraculously it’s «ready». It is dusk so I can’t inspect the car well but I figure hey nothing crazy looking and you had my car for over 3 weeks it must be right.
Lesson three: it’s never actually ready. I immediately go to the gas station as my tank is on empty only to find out my gas hatch won’t open. I am examining and it appears full of ice. I jam my key in to free it (without this fill up I was getting towed somewhere) to find they left the foam adhesive stuff and apparently it went through the car wash and froze the whole thing shut. I now can’t get all of this off and as I am looking at it I notice my bumper has a gap from the car. I look on the other side and no gap. As the anger sizzles out of my body I fill up the tank and continue home. I get home to notice that the front license plate holder wasn’t replaced. The broken one was reattached but they managed to unbend the plate. Well the appraisal directly called this out so now I am seriously doubting the quality of the work.
I call over the weekend and the following Monday numerous times to discuss these items. They casually seem to brush it off and tell me I can come in and they can do the work while I wait. I go in before work one day and wait an hour while I am told the bumper will never fit perfect after being told by my insurance they would approve genuine parts since the car is so new but only after market ones were used. Well they come to tell me they returned the license plate holder and they need to reorder. Now I have to come back again. Seriously am I on punked? Is there a camera and money? Nope just me wondering what else they returned and never installed. Finally I go back a few days later to get the license plate holder. The person in the office had no idea why I was there but thankfully one of the workers knew exactly what to do. Thankfully that was my last encounter because I was ready to start a bill for my time and mileage from all the visits.
Everything has been addressed now and the inspection came back that work is done but what a hassle. I will not go back again.

I got rear-​ended and ended up looking up autobody places near me. Since this is an odd occurrence for me, I don’t have a regular shop. I went here based on some of the reviews found on Unilocal and the web. Plus Enterprise picks you up there and you can drop the rental there without an hassles. And they dealt with the other guy’s insurance. I’m ok with the work that they did, but it seems at the end of the job, they were lazy and missed a few things.
After the accident and repair, my mechanic wanted to look over the entire car and the work that Acton Autobody did to make sure it was safe for me and my family. He said they did a good job, but they seemed to get lazy on the final touches. Here are a few things that they missed or rushed through:
1– The rear bumper (not the plastic piece, but the real one) was loose and not tightened securely to the frame and could have fallen off. My mechanic fixed this upon review.
2– The license plate lights did not work. The bulbs were broken from the crash and Acton Autobody didn’t bother to check/​test to make sure they worked. Acton Autobody did fix this when I brought it to their attention.
3– They forgot to plug in the rear reverse lights after repair, so I was driving around for a bit without reverse lights. I fixed this.
4– The trunk is still not evenly aligned as it was pre-​crash. You can see the misalignment and uneven spaces. It works and doesn’t leak.
Overall, if I needed an autobody shop, I may or may not go back. They weren’t awful, but wasn’t stellar as the other reviewers posted.

Ok so Im back. Not by choice but I got hit from the first storm we had in Worcester from the black ice. So im stressed out cuz this is something I didn’t need before the holidays. So I called Sonia over at Acton Auto Body and she told me to bring my car in. They took care of the rest got me a rental and dealt with the insuracnce company. I just picked up my car on Saturday and it looks great. Nice and clean and then we got another storm. But at least my car is back to normal. I can’t thank these guys enough for all the help.

This is a horrible shop. They took several weeks to fix our car. We we finally got it back, the hood was really misaligned, the battery tie down bar wasn’t even bolted on and several of the body clips were missing (vs the factory clips). Also, it’s like they left the windows down when they sanded the car. The interior was covered in dust! They wouldn’t take a payment on a cc for more than $ 500. When we brought it back to have them fix their mistakes they had an attitude.