Peapod

Peapod was something I was really looking forward to using consistently so this is an especially disappointing blow. I just moved to Boston and there aren’t any grocery options in my neighborhood other than Whole Foods. As a first time customer, and for the delivery fee, I expected good service and all the items I bought to be delivered to me within my delivery window. My expectations were way too high. My driver was 25 minutes late and my order was missing 3 important items for meals I had planned and now can’t prepare without those items. I now have to pay a cab to get me to a real grocery store to get those items which defeats the entire purpose of using Peapod. I told the driver that I was really disappointed in everything and that I was a first time customer and probably wouldn’t order again and he couldn’t have cared less. He all as much told me to take a hike. I’m not sure why I thought he’d understand my frustrations– he is a representative of Peapod working face to face with their customers, is he not? I called to speak to a customer service representative and she was very nice and apologetic but unfortunately that doesn’t negate this terrible experience. Don’t make the same mistake I did. Just skip Peapod and take a cab to a real store. You’re guaranteed all your items and you’ll probably save some money too!

Peapod needs to get its act together. I am tired of paying so much money only to have the milk consistently go bad well before the expiry date. After the first time my milk went rancid, I got that Almond stuff. It went bad, too eat my cereal with water. Yummy. The half and half lasts a bit longer, but today, for example, there are floaters on top of my iced coffee.
Who is picking out this stuff? I imagine a pack of bitter, angry Gremlins clawing their way from behind those double doors, looking for *the worst* bag of salad to put in my bag. Are the lights on? Does the person choosing my groceries have his or her facilities?! Are they seriously visually impaired? Blindfolded? Did you allow this person proper sleep? Listen, here’s a motto: «If you wouldn’t eat it yourself or feed it to someone you love, *do not* put it in the bag.»
The first and last time I got salad through Peapod, the lettuce was clearly brown and wilted. Yes, I got a credit. That doesn’t keep scurvy away.
The last time I spoke with someone, I was told that I did not get bargain prices because «Stop ‘n Shop and Peapod are two different companies.» I spent $ 11.95 on ice cream (2 for $ 6 on sale) and an exorbitant amount on Canadian White Bread (buy one, get one free). Several other items that I won’t bore you all with. Since «they are two distinct and separate entities,» why is Stop ‘n Shop emblazoned on the Peapod trucks?
I inquired, once again, about the delivery fee, because I *did,* to my chagrin, spend over $ 100, which is supposed to be free. It was, but only because I fall under the «new customer» category, so the $ 6.95 is waived. What?!
While I appreciate this company bringing my groceries, I do not appreciate the runaround and ridiculous answers I’ve gotten. The people in this company can’t even come to a consensus on their their delivery fees.
What is particularly infuriating is that they claim Peapod and S & S are two totally different companies. Really?! Then why was it necessary to begin the process by entering my Stop ‘n Shop card?
If that is the case, then spray paint your fleet of trucks, put *AIR CONDITIONING* in them (this is a large scale catering service; someone is going to get sick, possibly seriously so~), sit your corporate asses down in a room, give everyone a notebook and a working pen. Don’t leave the room till you come to a consensus of who you are, your delivery fees, what specials apply, etc., Make it even across the board.
Right now, you’re a hott mess. I get a different answer from every single person with whom I speak.
I’ll even bake you a batch of homemade chocolate chip cookies made with the eggs Peapod brings me, so you have something to nosh on. Oh, and what are chocolate chip cookies without milk? That’s on me, too. Your milk.
Continue the meeting in the ER.
On a serious note, salmonella is extremely serious; it’s not a matter of «if,» but «when.» I’d state it again to hammer home the point and for dramatic effect. It loses something here, though. Let’s see. It’s not a matter of «if».. . (pregnant pause).. .
but «When.»

I am a very loyal Peapod customer. I’m talking religiously, every Sunday or Monday, I place an order. I have even been induced into their «VIPea». I really loved Peapod from day one, but lately I’m beginning to question said loyalty. Yes, I do love not having to bring my 18 month old to the grocery store once a week. I generally buy $ 150 or more worth of groceries and let me tell you, it’s less than awesome when you have a toddler that doesn’t like being in the grocery cart for longer than a few minutes. So yes, as a whole, I love the idea of Peapod bringing my groceries to my kitchen counter. However, lately they are really starting to tick me off.
I understand no one can be on time always. Lately though, they have been consistently *very* late. I’m talking on average a half hour after their designated time frame, and once over an HOUR late. I was super annoyed, needless to say. When I called Peapod and asked what the deal was, they informed me that there is a new driver and they «figured he’d get lost». Really? You don’t have GPS? I even have directions (clear as day, mind you) written on my account page for the driver to see. Like I said, one or two times occasionally I can understand, but for the last 5 times in a row? Really? SUPER annoying. Especially when I’m already home bound for my 3 hour time frame.
I would also say that half the time they are out of stock or something (it’s been basil the last few times) and I just don’t get why they don’t warn you before delivery that it’s out of stock? Really, it would be nice if I was prepared and could have my husband run to the store and pick up that basil that I was planning on using for TONIGHT’S meal. Thanks Peapod! The produce is often less than spectacular as well. Not horrible, but certainly it doesn’t seem like someone is really taking the time to pick out a nice looking fruit or veggie. I don’t know if it’s just the delivery in my area (Abington) or what, but I am beginning to question whether Peapod is really worth it or not. I am not thrilled at the prospect or running to the store in the approaching snow, but if Peapod doesn’t get their act together soon, I may just put my big girl panties on and trek there. Get it together, Peapod!