Lowe’s Home Improvement

If I could give them no stars I would. The Abington Lowes is very unprofessional and rude in the countertop area. I ordered a countertop on ¹⁰⁄₁₀ and was told that I could pick it up at the store on ¹¹⁄₁. 2 weeks later, Lowes calls us and tells us the countertop design that we picked up was not available in the color we ordered, my husband took this call and its a good thing he did. When we ordered the countertop we asked if this would be an issue and was told no. Now it is Nov 2, 2015 and I get a phone clal last night from Lowes Warehouse in Bridgewater to schedule a time to come out and deliver the countertop, then was told by them that I had to contact the Abington Store. I did so and dealt with the same guy that I ordered the countertop and he told me that he never told me that we could pick up the counter or that he told us the edging could be ordered. I then get a manager of the phone, and «P» the manager was trying to do everything to assist me and make me happy however, he was unsuccessful as the employer lied to me and accused my husband and I of lying, and I am not sure if I will even like the countertop or guaranteed that it will be installed on or before Thanksgiving. «P» was amazing. I was angry and upset and fed up. I had my contractor out to my house on Sunday and Monday to install and now my contractor is not available till after Thanksgiving. So I still do not have my countertop, don’t even know if I am going to like the edging, and will not be able to have it installed until after Thanksgiving, and I have a house full and I mean a HOUSEFUL of people coming, as I do the cooking every holiday. Very disappointed in Abington Lowes. As of today, I still am not sure if and when I will get my countertop.

Went to the customer service desk to access my lowes credit card # to make a purchase on a leaf blower… the woman helping me was so rude and made me feel like I was bothering her when I spoke to her. She clearly didn’t listen to me tell her my address had changed because she looked dumbfounded when she couldn’t find me with the zip code on my license. She merely grunted and pointed after she finished, leaving me to ask if I had to go to the regular cash registers to pay after she obtained my account number. I know everyone isn’t pleasant all of the time but you expect some level of service from the designated customer service counter! My boyfriend and I have to purchase a snow blower this month and we will not be getting it from lowe’s.

I would give the kitchen cabinets and countertops dept no stars if I could. I paid $ 2100. For granite countertops which were horribly installed over 2 months ago, now lowes nor Discover marble (the middle man) return my calls to fix the issues or even apologize for the errors.
A little about the issues, first the sink cut out was too small; they did fixed that only after me calling everyday for 2 weeks, one piece of granite was cut too long which resulted in an unsightly seam right down the middle over 1 foot away from their original template and last the granite has 2 visible chips.
Word to the wise, for major jobs like stone or cabinets go to the source and don’t deal with the corporate hell I now find myself!

Do not get any work done on your house by Lowes. They took 3 months to do my bathroom… a job, I’ve been told by others, that should’ve taken 2 weeks, tops. Also, they didn’t install the dryer vent properly and after many calls, I was finally just ignored. A year later, it’s still not fixed and they told me the warranty is up! It was never done right in the first place! My dryer vents into my basement now and not to outside. I have to pay to have a plumber fix it. They sub contract to various people and in my experience, they’re people who either don’t know what they’re doing, or don’t care. Save yourself the headache and find a good contractor on your own.

Nice Lowe’s — relatively new. They have just about everything here. There are always lots of employees in the store and it’s usually easy to get help if you need it.

The Christmas tree we got here yesterday was gorgeous, easy to assemble and life like. Happy to reduce waste and reuse.
The odd part of the trip was when we ordered shades they didn’t have the brackets we needed.
How does a hardware store run out of brackets. We had to go to a different Lowe’s and double our trip but the tree was nice and the people were responsive.

I usually stop here with my Dad as he lives in the area, its a good store & always seems to be a little cheaper to me than the Depot… I like it! Everyone seems to be friendly here and they always have good sales