AT&T Authorized Retailer

It’s an AT&T store, it serves a specific function. And yet, when I came in here the other day to get an upgrade and add a line to my plan, I faced multiple frustrations.
First, they were out of the phone I wanted, and pressed me hard to just take what they had. When you’re paying that much for a new phone, you want what you want! Second, we couldn’t actually add the new line, because they were out of SIM cards. Seriously?! At an AT&T store? Lastly, their system wasn’t working properly so they couldn’t sync my contacts. I was able to do it at home later, but this is supposed to be a full service store. This location is just generally unprepared to provide customers with top notch service.
I do want to add that the salesperson we worked with was helpful and professional. The difficulties we dealt with seem to be more of a management issue.
These may sound like small complaints, and if only one of them had happened, I might not have been annoyed. As it was, I left the store with a new phone that wasn’t exactly what I wanted, no synced contacts, and without the new line being activated, which of course necessitated another trip to the store later. That doesn’t make me want to bring my business to this store again.