Fred Olsen

— Severe problems with booking process: I was asked for «Resident number» although I clicked that I am NOT a resident
— Also I was asked for car plate: how shall I know when I use rental car?
— Never received an answer to my email from customer service!
They have a quite good booking system (Spanish & English) and embarking was very fast and organized.
Onboard:
+ clean restrooms, but no soap anywhere and hand dryers out of order
+ friendly staff
+ good food &beverage prices (but no price list available)
+ free WiFi
— non understandable English announcements!!!
— she announced arrival for 10:10 pm, but we arrived on 10:45 pm on Feb 22
— very very very cold air condition
and you’re not allowed to return to your car to get warmer clothes because ferry doors are locked :(
— too loud music
— by the way: music is not necessary at all
— dirty windows
— partly dirty and destroyed seats
— not working screens in front part of ship
— seats can’t be used for lying or putting up legs
— plastic mugs instead of glass are used: not sustainable at all!
— high prices: one way from Teneriffa to La Palma with a small car is € 87.00 per person
Unfortunately FRED OLSEN is one of just two ferry lines between Teneriffa and La Palma and you do not really have the choice for a different boat.

Traveled between Santa Cruz and Las Palmas. Good service, on time, can transport your car. Food and snacks are available for purchase.