Specialized Concept Store ride4fun

I went into this store on a Wednesday afternoon in March 2012 to buy a new bike. It looked like a pretty cool store both inside and outside. The salesguy I talked to was not very enthused considering this is supposed to be a store for people who love bikes. He seemed a bit dismissive to me. Maybe it was because I wasn’t looking to buy a $ 3.000 bike (I was looking for $ 850 – 1.000), but a customer is still a customer.
So I got a bike (Specialized Source Seven — 4.999 kr.) which needed to be fixed with head– and tail lights, front and rear fenders, a kickstand and a lock. I got the kickstand complimentary (229 kr.). The guy said their mechanic had a lot of orders, but promised it would be done by Saturday around noon. I asked him what happens if it’s not done — fishing for discount in case something goes bad of course :) — but the guy said there’s no discount if they’re late.
So, come Saturday noon, the bike was not ready. The mechanic was too busy — bummer. He promises it’s ready Monday afternoon. Glad I called ahead before going there.
So, come Monday afternoon, the bike was again not ready. The mechanic forgot his promise to me, and the owner didn’t know about my case. The owner apologizes and now promises it’s done Tuesday, and that he’ll compensate me financially. Glad I called ahead AGAIN before going there.
So, come Tuesday the bike was finally ready! Except the lock’s not working smoothly, so the mechanic spends 5 – 7 minutes fixing it.
So now we get to the compensation offered by the owner: $ 40 (229 kr.).
I am never setting foot in that store again, and will never recommend anybody to go to a store where the staff and owner doesn’t know what simple customer service is.