Danmarks flyttemand

AVOID zero customer service
I booked a moving van and two movers from Niels to arrive at 12:00 on Sunday 31 May. We were all packed and ready to go. At 12:15, they hadn’t arrived so I called the office for an update on time. Niels told me that there was a delay as there had been an extra pick up and they would arrive shortly. We sat waiting… At 13:30 I got a call from «Alex» who was apparently our driver. Alex was quick to remind me that it wasn’t his fault that they were late. He would be here soon. When I pushed him to give a more concrete time he suggested at most an hour. Then he let it slip that he was still in Jutland (we live in Copenhagen).
I called Niels in the office and he told me that a driver would be there in 30 minutes. I asked if he meant Alex. He did. He claimed that Alex wasn’t in Jutland and would be there soon. So what happened to the extra pick up? Now Niels said that the problem was actually a sick driver which, again, wasn’t HIS fault. I tried to explain that he could have rang me earlier in the morning or been honest. Anyway, we returned to waiting.
An hour and a half later, still no Alex. I sent him a text asking when he would arrive and where he was. He just replied that he would be here soon. Alex finally arrived three and a half hours after my booking. He was probably one of the rudest people I’ve met. He repeatedly told me it was not his fault that they were late. Then he proceeded to tell me that there was no way we would get the job done in two hours. He also gave out to me for not having my things out on the road waiting. How would that have been a good idea when they were 3 and a half hours late? He barely lifted a finger to help with the move. In fact, he was so rude that his colleague (the other mover) apologised for him and said he was a bit strange.
The last straw was when Alex asked me why I was smiling. I replied that sure if I can smile, so can he. He lost his mind and started roaring at me on the street. At this point, I couldn’t take it anymore and called his «boss» Niels. Niels again was totally impotent– asking me what he should do like a lost child. He made some promises to call me during the week and provide a partial refund. Of course he never did and when I emailed him he told me that he didn’t know what I want, and that they didn’t break anything… I asked for a partial refund and got no response. So this is the level of customer service you can expect. I would strongly urge you avoid this unreliable, disinterested company. Their customers are not a priority.