Caplan Appliances

I went in to look at a Wolf cooktop and oven for an upcoming kitchen renovation, planed for April (so I didn’t need to buy right away). I asked the sales person if the appliances ever went on sale (it was boxing week, and I assumed they would). He told me that they are never on sale and contrary to that prices would be going up 10% in February. He claimed that they usually raise prices in January but this year were delaying a month. After I left, I looked online and found that a sale had ended just a few days before. I called a few other appliance places and it seems none of them were informed on the Wolf February price increase. After several other exchanges like this, I’m very glad that I didn’t buy from these crooks!

I had done quite a bit of research on the appliances I wanted to buy before finally heading to Caplan’s. Not only did I get a significantly better price than anywhere else, they service received was impeccable. All staff were very knowledgeable and always willing to go the extra mile. Thomas Farago in particular is someone that I highly recommend you speak to when in the store.

Told us our order was in. Delivery date important for final varnish to floor in large reno. They were incorrect. Part of our order was in. We ordered these appliances months ago to ensure that everything would be in at the exact time we needed them. So, we were told missing appliance (fridge) would only be a week late… then 3 weeks. Unacceptable.

Our delivery was two days later than what was agreed too when we bought the washer/​dryer.
Also they promised to change the position of the doors. But the delivery men said they do not do that.
We need to be told what we are buying up front.
We will go elsewhere next time!

After our fridge suffered an unceremonious death, we decided now was the chance to switch all our white appliances to the more modern look of stainless steel. We were looking for a fridge, gas convection stove, dishwasher and microwave.
We looked at several large furniture stores, large chain appliance stores, independent appliance stores and the selection was just overwhelming, plus, the price points were comparable. We ventured into an appliance store in Vaughan on Highway 7 (near 427) that was HUGE. After walking around looking for at least ½hr, a staff member approached us and explained features of various brands. We budgeted $ 5,000 but the brand he steered us towards came in at just over $ 6,200 (GE Café series). We told him we would need think about it and left the store and ran to some of the other places we’d been to just to comparative shop. As the prices were similar (overall total when all the appliances were factored in) we decided to go back and buy from this person (as he was exceptional) but then we remembered we didn’t look at Caplans.
Upon entering the store we discovered that on this particular day, a rep. from GE was in-​house so all GE appliances were on sale. The Café style that we had decided on were on sale for $ 4,800…plus they threw in a free bar/​entertainment fridge. Once we saw the price, we raced up to the counter to order. The sales rep. was a bit surprised that we were placing an order without talking to a salesman and started explaining the various features each appliance had. so we explained to him that we had already done our research and this by far was the best price. He was great and told us to go downstairs and decide on whether we wanted a wine fridge or bar fridge. We opted for the bar fridge. We were promised a delivery date in a few days, which was fine with us.
We tried to give away for free our existing gas stove (convection), dishwasher and microwave (through Kijiji and Craiglist), but people thought that we were also a delivery company who would drive miles to deliver free items to them… so it never panned out. We called Caplans about removal of existing appliances and they said they would remove them for us for free… which they did.
All in all, an excellent price with fulfilled promises. Still feel guilty though that someone else steered us towards this product which we purchased elsewhere, but saving $ 1,400 makes it easier…

We are in the mist of a kitchen reno and went to the annual boxing day sale at Caplans. They have the best customer service, there was a valet person making sure you were parked legally so not to get a ticket. On entering Mrs. Caplan was there to greet and offer coffees and baked goods while you waited and browsed their great inventory. We made a big purchase for us and the sales rep. Joseph really knew his stuff. We got exactly what we needed in our budget. They also had a warehouse to hold them until we needed them in 6 weeks. Thank you Caplans you made a huge expenditure so easy and we can’t wait to have them in our new kitchen.