Dollar Wise Clean & Press

This was sad for me… I used to come here all the time. I received great service at a great price. It used to be a solid family business where the owner’s dog, Kevin, ran around. When he passed away, a memorial to that sweet puppy remained. I love personal touches.
I moved away 13 years ago, but would repeatedly bring things in when I was in town staying with my parents. Every time I went in, I noticed a drop in service. And a rise in price. Ugh.
And then this week:
I was in town from Tuesday to Monday. On Wednesday I went in with a short dress and a trench… They said it would be a week. (Ridiculous to begin with, but I’m not going to hold it against them…) I said: «I’m so sorry… I can’t do it then. I leave Winnipeg on Monday. I desperately need them for Friday… I have no other coat in Winnipeg! Is it possible to get rush service?»
The very pleasant young lady went to check, came back and said that yes, they could do it, but I’d have to pay the 2.00 rush fee. No problem. She also said there was a 20% sale on coats… Great!
Good thing there was a sale… My total for 2 items was 36.00!!! Unbelievable. I travel for work and often use the hotel dry cleaners… It’s 12.00 for a coat at the nice hotels… (Where everything is marked up…)And it’s less than 24 hours. 36.00 is nothing short of ludicrous.
Whatever. I was desperate.
Sick in bed, I sent my mom over to pick up my items, late this afternoon. They told her it wouldn’t be ready until Tuesday…
My mom, said– «That’s not possible– she leaves on Monday! They told her it would be done today…» They replied… «She should have put a rush on it!»
Mom explained that I had, as I had mentioned it to her when I had told her how silly it was when they said it would take a week.
Apparently they forgot? My mother, who does not suffer fools gladly, managed to get them to release my half-​done coat.
The 2 stars are for the lovely, helpful, girl that was there when I first went in. –3 stars for how sad I am that we’ll have to take our business elsewhere.