ACE Rent A Car

We rented a car online. When we arrived in Winnipeg, the rental place was closed so we had to take a cab to our hotel. The next morning we called and they gave away our car even though we had a reservation. They told us there was nothing they were gonna no to do and for us to figure it out. I hope they go out of business soon… They need to.

NO STARS !!! One of the worst car rental attempts we have ever had !!!
Stay Away — do not even attempt to rent here. Their office is in a very old run down questionable area several miles from the airport. Large empty office space in a strip building with one single desk and wires running up to a phone and computer. VERY SCARY !! They don’t offer shuttle from the airport — you have to take a cab and then ACE argues with the cab driver about paying the cab fair. We decided to pick up our bags, repack them into the cab and go back to the airport. we rented easy and professionally from Enterprise for LESS than what Ace Rental had quoted us.
Don’t waste your time or money. — Ron — San Diego

I have never had as bad of an experience at a rental car place before in my life in a 1^st world country. In fact I have had better experience in third world countries renting a car then I did here.
The process starts with proximity to the airport. Unlike every other rental car place in the area ACE does not provide shuttle service from the airport. Instead you have to take a cab. Granted they will pay the cost of the cab ride but really how hard is it to run a shuttle.
The real problems start when you get to the location. Its located in a beat up strip mall that is more suited for drug dealers, head shops and escorts than a rental car service. The bars on the windows of all the business’s and the security cameras provide no additional comfort that you are safe during your visit.
Inside you will find a large empty room with nothing more than a single desk with a computer on it. The whole place smells like homeless people have been living in it at night. I was actually surprised that the chairs at the desk where not rusty folding chairs. All I could think while providing a credit card to collect the rental was the place had been set up as a front to steal tourist credit card information. Providing them with where I was staying made me wonder if they would be sending someone to my hotel room to rob me in the middle of the night.
Unlike every other first world rental car place that puts a hold of a couple hundred dollars on your credit card when you rent this place puts a hold for the entire cost of the rental plus another $ 1,000.00!
A rental process that should take less than 10 minutes took nearly an hour. Worth noting we where the only customers here. I can only imagine how long it would take if they had someone else wanting to rent an auto.
The van I received did nothing to increase my desire to do business with this place again. It was not well cared for, it was dirty, had a massive dent in the back end which prevented the tailgate door from closing properly.
We where supposed to get two vans here but ended up only getting one and going back to the airport to rent the second one from a more respectable location. Had it not been for the threat of charging us for the first rental if we didn’t take it, I would have headed elsewhere for both rentals.
Would never use this place again or suggest it to anyone other than my worst enemy.